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August 2024 by Leroy Jenkins
They fixed my brakes and were very nice. Definitely recommend.
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August 2024 by Cheryl Reynolds
We were visiting the Smoky Mountains in Townsend Tennessee when my brakes started to make a terrible screaching and grinding noise. Freds garage in Alcoa was recommended to us. We called and they got us in that day. They went out of their way to get the needed parts and have our car back on the road so we could enjoy our trip. Thank you, Fred and staff. You guys/gals are the best! We enjoyed our unexpected stop at your garage and are singing your praises. You went out of your way to provide us with fast, professional service and offered entertaining conversation as well.
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April 2024 by Cassidy
I called trying to find someone who could help with a very last minute pre-purchase inspection. Beth was great and told me they could squeeze me in that day, even though it was 30 minutes before closing time. The mechanic was super helpful, Beth was great, and I appreciate them both so much. Thank you guys for your help! I recommend this business and will be back again.
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February 2024 by Alicia Green
Great service and it didn't cost a arm and leg
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December 2023 by Brenda Mercer
We have immerse gratitude for the service we received at Fred’s Garage. They went over the top and prioritized our issue to fix our problem allowing us to get back on the road to Canada. We were in a dangerous situation with our trailer lights and we stopped at Fred’s. Thank you to David, Beth and of course Fred. Thank you. I recommend this garage to all. Merry Christmas.
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November 2023 by Thomss Parker
Fred, the manager,and staff went beyond the call of duty when diagnosing the problem of my truck. I would totally refer folks to them with complete confidence.Service: Auto engine diagnostic
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November 2023 by William Hope
Good people and fair prices. There are my go to mechanic shop...
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November 2023 by R A
They helped me out with a pre-purchase inspection on short notice. Really nice people. I’ll be back.
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October 2023 by Lauren Hunter
Love Fred’s! Customer service is top notch.
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September 2023 by Reed Monks
Had to deliver my sons car on my trailer, Car timing chainand tensioner were broken. Fred's guys did the repair along with making certain all the debris from the broken parts were removed, Oil changed, oil pump cleaned, new plugs and a very clean finished job in just a couple days...Car RUNS GREAT AGAIN.Services: Auto engine tuning
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September 2023 by Esteban Watler
Great team and great service
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September 2023 by Jack Harvey
Small hometown feel with great service.
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September 2023 by Nathan
Trustworthy dude
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September 2023 by Madi Bishop
My fiance brought his car in to get a new engine... took 2 weeks to get part in and took longer than promised to get serviced, that was AFTER we paid 13k. Not long after we got the car back, the engine started to over-heat and we brought it back in to get looked at. they "claimed" to have fixed the issue. Now, this is the FOURTH time my fiance is having to take his car back because of an oil leak! Terrible and unreliable service. All these "5 star" reviews have to be bogus. I will NEVER refer anyone to this establishment.Service: Engine repair
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August 2023 by Melissa Tantanella
They are HORRIBLE AND LIARS. Last Tuesday we called and made an appointment for Friday (their choice). We dropped our vehicle at 9 am as we were told. By 2 pm when we had not heard anything, I called for a status and no one answered. I called again at 3 and left a voice mail. At 4 after no one returned my call, I called again only to be told that they hadn't looked at it because they had a "problem child". Vehicle was never looked at on Friday. 9:45 Saturday Bev called and gave diagnosis, got approval and confirmed it would be ready by 3. AGAIN, I called at 2 after not hearing anything and was told there was yet another vehicle on the lift and my vehicle would not be done by closing but would be done "first thing Monday ". Monday I called at 10 and Bev told me again, that they were working on someone's lights. I told her to put the key in the car and we would come and get it. My husband was there in 30 minutes and low and behold they were working on it on our vehicle. Took them one hour for the repair. Bev told my husband she was confused with another Escape (there was no Escape other than mine it was an Edge). As stated it took an hour so they could have still made the repair when I called on Saturday but apparently didnt feel like it. When I called Bev after my husband left on Monday, she still kept changing her story. She was confused, then our vehicle had been looked at on Friday, it was on the lift when we called... whatever twist she could put on it. If you value your time and expect to be treated with an ounce of respect and not lied to DO NOT WASTE YOUR TIME WITH THIS PLACE. Apparently if something better comes in, or someone they know, you'll get booted to the back of the line EVEN if you have an appointment
