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March 2024 by anne payne
Bought a lifetime alignment the last time my car was serviced, they were just as friendly and efficient when I went back for this last alignment after I had tires installed at another shop as they were when I bought it originally :-)
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February 2024 by Michelle Faubion Quarrels
We always choose the Alcoa Highway location. The people are great and very informative.
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February 2024 by Tina Davis
Set up an appt to get my husbands car aligned and the day before the calibers and rotors had an issue. Brought the car in talked to James and got everything taken care of before we picked the car up. New rotors calibers and pads and all for a great price. Great location. Definitely recommend for all your car needs. Thanks James for such great service. Will be back again for sure!!
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February 2024 by Crystal Lane
I'm so mad I don't even know what to say. I don't think I could even say enough to compare how enraged I am right now!!!!! Word of advice, don't EVER take your vehicle to this manipulative business!! I paid them to do an inspection on my jeep, ya know make sure everything is working properly, etc. First off, they said I needed front brakes(which we knew) then said my battery is completely dead and had to jump it off to get it inside(I know that's a lie) they call us to come get it and my car is flashing all sorts of lights, making noises and barely runs now. The battery that is in my car is NOT the same battery that's been in my car for the past several months, they switched out my battery without my knowledge or permission and tried to sell us a battery because mine was "dead" ???????? liars!!! I basically paid these people to mess my car up. Needless to say, I did NOT buy a battery from them and went somewhere else to purchase one (since they screwed around with mine), and now my cars check engine light is on and the check engine light has NEVER been on. My car has never had any issues like this until their hands got ahold of it. I just can't stress enough...DO NOT TAKE YOUR VEHICLE HERE!
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February 2024 by Karen Lay
Because they were fast & accurate
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February 2024 by Patrick Nash
Needed a new belt and couple pullies. Did a great job all brand new parts. Car is running great. Thank you!!
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February 2024 by Satch Satch
Had a appointment and they got me in and out in 45 min. Also offered tire possibilities
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February 2024 by Austin Hamilton
Scheduled an appointment and arrived on time and sat for another 2 hours before I decided just to leave and go somewhere else
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February 2024 by David Murray
I dealt with Chris when I was having issues with my vehicle and he did a great job answering my questions and helping me understand what was going on and was very accurate on the wait time and costs. He knew I was pressed for time and got me back on the road earlier than I expected and I appreciate that. Overall rating is based on time, quality, cost, and customer service. The only thing I marked down was cost because I think it could have been less for what I needed.
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February 2024 by Randall Jackson
The work is correct every time. I'm treated like a friend each time I'm there.
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February 2024 by Gabe Jaimes
Always nice and friendly.
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December 2023 by James Brinkley
Alcoa Firestone is always fantastic. They are friendly, professional & knowledgeable
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December 2023 by Travis Hutchings
There is a lot to unpack here. My left rear tire was going flat. So I take it in all wheel drive car. They said left rear side wall flat they told me a hole on Friday 12/1/2023 Well that wasn't technically correct. Brough it back in on Sunday 12/3/2023 and they told me cracked rim. So it wasn't a hole it turns as they spent half the day with the car with me waiting and costing me a ton of money on 12/1/2023. At this point how do I know they didn't crack the rim on 12/1/2023 while putting on new tires since they were cagey at disclosing the condition of the tires being replaced? At this point I would trust them to inflate a bike tire.
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October 2023 by James Taylor
This is a horrible place, they will verbally argue with you and in front of other customers. Made an appointment to put 2 new tires, they faked the tread on my other two tires, trying to force me to buy the other new 2 tires. They did this to my son in his car, and have done it to my wife’s car. A simple tire tread gauge from Walmart or Amazon will tell you your tread amount, they push it to the desired point and then hold their hand their and try to make it look like it’s the setting they want to lie to you about. This needs to be on a consumer news channel exposing this con.When I went to check out and pay, he hit the Decline button on the kiosk and gave me a copy of my bill that he highlighted in advance that said I declined to sign or receive the bill.Think about that for a minute, a copy was made in advance to look like a customer declined something before it happened. This place used to be a good place to do business, not anymore, I contacted the corporate office and someone was supposed to call me, phone call never came. Firestone Corporate office does not care and will allow their employees to abuse and lie to customers. I am doing a mass mail out and doing social about Firestone, if you get something in the mail asking you to boycott this Firestone, I am the person mailing it out.It’s time to end abusive employees that lie and abuse customers. Adding a photo of the employees prewritten notes on my bill that the employee was trying to start a fight with the customer with. It’s funny, his paperwork says customer refuses to sign paperwork or bill because of safety issues, the con was I needed to buy new tires because of safety issues. The employee was saying I needed new tires because of safety issues (the con), not the customer saying it. If you are going to lie at least try to make it sound right. #BoycottFirestone.
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October 2023 by Cody James
I don't know what they did, but I know I drove my car there and had to have it towed off their lot. So I'm looking into having my car fixed at the dealership and Firestone can pick up the tab.Huge mistake !
