-
May 2024 by Carrie Mann
Jessica is always so friendly and very helpful. I will always come to the alcoa store
-
November 2023 by Kary Carrillo_morales
Terrible service from the people who work there, maybe it's a good company but customer service is terrible.
-
October 2023 by Quite Mountain Woman
My phone overheated the first day I got it. The woman at the Alcoa store (Carman) gave me a very hard time and lied to me and told me that the Lenoir City had the phone and would help after me explaining to her that I had to exchange at the store I bought it from. She said it was owned by the same person and it was okay. I drove 40 minutes and a very nice man confirmed he could not exchange my phone and called her and she changed her story on the phone. Good company bad store.
-
September 2023 by Eva Sativa
These people are unprofessional, dishonest and will rip you off. Most of the phones they have in store are cheaper at Walmart. There is always only one employee and never any more than that. I do not recommend.
-
September 2023 by Gagelyn Norman
The managers running this store might need a helmet and crayons.
-
September 2023 by mwaurelius1
Not willing to talk to you unless they are selling
-
November 2022 by Jean Holder
Sierra was phenomenal! I upgraded my phone today and she went above and beyond to make sure I got all of my old information onto my new phone! She was awesome! Thank you cricket!
-
November 2022 by James Taylor
bought a wifi box that never worked can't get no help with it and were told it's out of our hands were just a retail store .....
-
October 2022 by Frances Allen
Sierra was FANTASTIC! I am not too savvy on phones and she took her time to explain all my questions. She has excellent customer service, definitely deserves a raise. As long as she works at this location I will keep returning!
-
October 2022 by Mark James
Sierra was the most helpful person. She has incredible patience and explained things so I understood what was going on. What ever you’re paying her it’s not enough. P.S she handled 5 customers simultaneously with the same courtesy.
-
October 2022 by Miranda R.
Sierra is hands down the best!! I can't begin to tell you how above and beyond she went for me and my family!! She worked pretty much a whole day to get my family changed over to Cricket. It was a very hard process and she did amazing! This company has a very special talented dedicated young lady working for them. Can't thank her enough for her hard work! See Sierra if you want top notch customer service from a very knowledgeable Cricket team mate. Can't say thanks enough for her help. Wish I could give more stars for her!!
-
September 2022 by Emma Jones
Daughter received superior service from Sierra in getting paperwork completed to get a replacement phone. Sierra was extremely knowledgeable, friendly and willing to provide assistance. Great experience working with her.
-
August 2022 by Bradley Swaney
Great store and staff.
-
April 2022 by Shirley Spotts
Always a good plan at a cheap price.
-
December 2021 by cassandra marine
I was in need of a phone that day because of dropping mine. Marco was very knowledgeable and friendly. I would recommend this place anytime. The phones and plans were perfect too. Great work guys.
