-
March 2024 by Howie Day
Very helpful and honest advice from staff. Y’all do a great job!
-
March 2024 by David Neff
We had a terrible situation with my phone on Tuesday. I left it on the back of my truck and left the house. To make a long story short, wom one found and took off with it. We tracked it to Townsend and the person who took removed my case and screen protector and crushed it when they realized they were caught. I own my own business and everything I need is on that phone. The thought of having to purchase another phone was sickening. Then I talked to Nicholas at this Batteries plus. Can't say enough about his professionalism and courtesy. He immediately said he could help. Just bring in the phone. Turns out they had the OEM screen I needed. Upon arriving at the store, he informed me that that screen was being sent back to the manufacturer. Well, he already had a plan. He was able to move some things around and there was a screen coming in in an hour or two and he would get right on it. Needless to say within two hours phone is tested, repaired and I had it back. What a relief. It would have been a nightmare but Nicholas' professional approach customer service skills prevailed. And the price was much more reasonable than any other outfit we contacted. Great job Nicholas! You made everything so much less stressful. Thanks.
-
February 2024 by Art Hemmerlein
I like this place and always get my battery needs taken care of. Yesterday I went in for a CR2032 battery...that goes into a key fob. Cost was 5-6 bucks. Amazon price 4 pack. $6 .50. Twenty pack $8.42. I guess convenience costs $$%.
-
February 2024 by Beautii White
Nick was very pleasant , professional , and informative . One hour turn around , awesome service.
-
January 2024 by Candace Armstrong
Just got a new battery for my Hyundai Kona. Very impressed with the customer service, skill, and knowledge exhibited by employee Nicholas! Fast and efficient from selection to installation. I highly recommend this store and appreciate the personable interaction of its staff. Well done!
-
January 2024 by Allyson Fliegner
Levi is amazing! He helped me through a desperate situation, was able to find the piece for my phone that I needed, and I did not have to miss a beat of work thanks to him! He is definitely an asset to the batteries and bulbs, Alcoa team!
-
December 2023 by Dakota
Beware - They sold me a broken phone battery which fell apart when I opened the package.When I took it back to the store and tried to exchange it, they said, "How do we know you didn't break it?" and told me to hit the road.Stole $90 from me and refused to take responsibility for it. I will never go back.
-
December 2023 by Justina Sloan
Broke the screen on my S21 took it into battery's plus in alcoa and Nick was absolutely phenomenal. Got it fixed in about an hour and a half. I thought my phone was a gonner Nick was a life saver.Justina Sloan
-
October 2023 by Samantha Edwards
Amazing service! I called them approximately 4 minutes before they closed to enquire about a battery for our Jeep. Levi checked and confirmed they had some in stock and since we were close (we’d tried getting one at Rural King but they were out of stock) he agreed to stay open a little longer so we could get a battery. Not only did they stay open but he offered to put it in for us and make sure the Jeep started up before closing down the store. A+ service. Thanks guys!!
-
October 2023 by Jennifer King
After calling around the area trying to safely dispose of a swollen/defective lithium ion battery and getting very rude responses, I finally called Batteries Plus. I was very happy to find that they not only took them, but they had excellent customer service. It was an understandable small service fee as it needs a special container to transport. After I walked in, they took the device and upsold some batteries which were on sale for a price I couldn’t pass up. Highly recommend.
-
October 2023 by Dana Burr
I went to these folks for a screen replacement. I was told the only thing they could do was a package deal with a nee battery and screen. Agreed to this. The screen is fine, nice and new. The battery is so not new. It has the same exact life on as the old one. I don't trust this location. Be aware.
-
September 2023 by Gerlinde Starke
I ordered a battery for my car on-line. The store had the battery in stock. The price was good. The store associate was very friendly and carried my new battery to my car and took the old one back.
-
September 2023 by Google Reviewer
The prices on auto batteries are usually lower than auto parts stores. What I love is that the staff is ready to take care of my needs quickly, and they are always friendly and helpful.
-
August 2023 by Douglas Masters
They have every battery that you would ever need and are very knowledgeable and friendly. Great place to go for any battery needs at all.
-
August 2023 by lacey nicholson
I had purchased a charger that did not work and I waited past the 14 days. Paul was the rudest customer service representative I have ever dealt with in my life. He was sarcastic and arrogant. This place was empty and I can tell why. I will never support this company or location.