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August 2024 by Mikayla Luthi
HIGHLY RECOMMEND. My car was being funny, I knew it was either the alternator or battery.. but also knew I know nothing about cars. James was phenomenal. Not only did he diagnose the problem, but he replaced my battery in the parking lot. I was in and out in 30 minutes. Thoroughly impressed!! If you need codes ran or your battery tested, obviously stop at autozone. But for phenomenal and FULL service, visit THIS autozone. Thank you, James!!! You took a bad day and turned it into a simple fix.
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July 2024 by Nancy Benson
Nice people! James was really nice. Installed a battery. The gentlemen that installed it was professional and very nice.
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June 2024 by Jennifer Compton
I would genuinely like to say that I had another pleasant experience here, but today was all except pleasant. Austin did not perform his duties of associating my phone number with the transaction and was aggravated with me when I asked he refund my order and ring it back up so i could use my points or add to them. I always spend more than $50 everytime i come in and enjoy the points program that is available to me. I have been a loyal customer to auto zone for over 10 years, but customer service at this location is lacking. With Advanced auto across the street, i wouldn't think you could afford the lack of customer service. Now rethinking my automotive needs.
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June 2024 by April Walker
We are up here on vacation hours away from home my clutch went out on my car and the employees here went above and beyond there job duties they found me that part in Knoxville went and got it and brought it to me all the way in Townsend they definitely deserve recognition they could have just said sorry can't get part but they didn't and it saved me and my family today
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May 2024 by Ernestine Seal
Yesterday my boyfriend called spoke with a lady, ordered a starter, the lady said said part would be at their store at 5:30. I called back to ask about the core charge, how it works, spoke with the same lady. She even checked on the order & told me it would be there at 5:30. I called at 5:30, same lady, checked on order, come back & told me it was a special order wouldn't be there til next week. Her answer to why we were told it would be there at 5:30, " a new employee took the order & didn't realize it was a special part". No, I didn't call her on it, should have. Point of this. Not only am I pissed we were lied to. But don't lie when you took the order & try blaming someone else for YOUR mistake. Other point..WOMEN DO NOT NEED TO BE IN AN AUTO STORE. I am a female & I don't like dealing with women in auto parts store. I have given women benefit of the doubt, but every time, they have screwed up. Not again!
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February 2024 by Big dogs rule Dog
Items for my truck
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February 2024 by Kevin Daggett
Friday 1.5.24 the staff at Alcoa Auto Zone was knowledgeable and helped troubleshoot. Seriously I mean troubleshoot an electrical problem with my Outback.. great Customer service..
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February 2024 by Charles Edward Howard
One Lady was very helpful both last afternoon and today carrying in my old battery charging it and found out it was bad and carrying out my new battery today She seems to be on top of everything very energetic and works with positive attitude
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January 2024 by Lost River Gold & Gems
They have blinker fluid!
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January 2024 by michelle hanley
Very helpful!!
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December 2023 by Russell Blady
I feel bad that I didn't get the name of the lady that helped me today at AutoZone. She was so friendly and helpful and double checked to make sure my parts were the right ones for my vehicle. Best service ever. Thank you!
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November 2023 by John Lott
My battery needed jumped. I went to AutoZome in Alcoa on Hall road. My battery seem to be leakingLot of corrosion every where. I got in line moved quick. A young man looked up battery went to look at car and found I had a mis sized battery. He found right and while he rang it up Liz started the clean up and install. They both went the extra mile. I walk with a walker and they just took care of me. Thank you all!
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October 2023 by Ahmed Ali
I got a bulb which got fused in 1 day.They replaced it for free.Also helped me to get it fixed in my ?.Thank you.
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October 2023 by Greg Witkemper
Great customer service!
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October 2023 by DeepSt8 Pentest
Decent location just not well stocked with latest products
