AutoZone South Hall Rd in Alcoa, TN is a leading retailer of auto parts. Customers report receiving top notch and phenomenal customer service, with many employees going above and beyond their job duties. Reviews highlight specific instances of exceptional help, such as diagnosing a check engine light and checking and filling coolant, which solved the problem. In another case, an employee tested a sluggish battery and replaced it in the parking lot, getting the customer in and out quickly. The service is described as quick, easy, and thorough. Several reviews emphasize employees' extraordinary efforts to find parts not in stock. This includes calling multiple locations and even personally driving over thirty minutes to a sister store to retrieve a needed radiator hose for a stranded vehicle. In another situation, employees located a clutch part in another city and delivered it to a customer on vacation many miles away. This dedication ensured customers' cars were repaired, often saving their day. The consistent feedback is that the staff is patient, kind, helpful, and makes no issue of providing full service, leading customers to highly recommend this specific AutoZone location.
Had what I needed and the employee was more than happy to help.
April 2025
Came in before work to get my sluggish battery checked and of course it failed but the customer service and quickness I received was top notch! I was in and out in no time and was very happy with the service I received! Thanks for making it such an easy task!
July 2024
Nice people! James was really nice. Installed a battery. The gentlemen that installed it was professional and very nice.
