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January 2024 by Vic K.
I'd like to start this review by stating I have been a loyal customer of Airport Honda's since I moved to Tennessee over seven years ago. I've owned three Honda Odysseys, and Airport Honda has serviced and performed recall work on the last two. I purchased my last Odyssey (2018) at AutoNation Honda West Knoxville because Airport Honda didn't have any in inventory. I have always felt good about Airport Honda's service department. My wife and I stopped by Airport Honda and a few other dealerships on 9/15/23 looking for a replacement for her car that was totaled. Although she didn't test drive any vehicles, she decided on a Honda CR-V hybrid. That was our first contact with Greg, Airport's salesperson. In a text message received from Greg 9/21, he stated "I have one being built in Meteorite gray with black interior the week of 10/03-10/10" On 9/22, my wife and I went to Airport Honda and met with Greg. I asked for an out-the-door price on the vehicle he told us they were having built but he didn't provide the price at that time. Actually, he never provided an out-the-door price either verbally or in writing. We asked him if we could put $1,000 down on the car to hold it until we could see it. He said we had to put $3,000 down. We did authorize a $3,000 deposit, paid via our Visa Credit. Greg never told us the deposit was non-refundable. He asked us for our Social Security Numbers while he was preparing some paperwork. I asked him why he needed our SSNs and he responded that they were needed to buy a car in Tennessee. After signing the contract, I noticed that there was no VIN number or Stock Number on the contract. There was also no "To be delivered on or about date" on the paperwork. I asked Greg about the omissions and he responded that the vehicle hadn't been built yet. When we looked at the price, we thought it to be high and asked him about it. He responded that there was a 15% upcharge from the MSRP because there was a high demand for, and shortage of these cars. He went on to say the 15% upcharge was currently pretty much a common practice amongst all dealerships. When we arrived home later that afternoon, I began researching information Greg gave us and found there is a plentiful supply of the CR-Vs in stock on dealership lots, the 15% upcharge was not a common practice, and I learned SSNs are not required for a car purchase in Tennessee. At 9 am the next morning, when Airport Honda opened, I contacted Greg and told him I wanted to cancel the contract and get a refund of my deposit. He told me that Tennessee had a "No cooling off law" and that the contract was binding and my deposit was non-refundable. I told him I wasn't familiar with Tennessee law, but in Kentucky (where I originally was from) I believed there was a 3 day cancellation law. He then told me we weren't in Kentucky. I then texted him a copy of Tennessee Code 47-18-5520 (Entitled Cancellation of an Agreement) @ 9:51 am and also sent a text message to him at 9:53 am that said "Cancel our contract we signed yesterday. The deposit charge has been disputed." I took the matter up with Chris D., the General Manager and later Mr. Bill R., a purported owner. I requested three things. 1. Airport Honda acknowledge that my wife and I no longer had an agreement/contract with them. 2. The $3,000 deposit be returned. 3. Any hard copies of paperwork and electronic files containing our SSNs be destroyed. I have not been advised by Bill R. or Chris D. that the contract had been voided. Bill R. stated they were willing to give me a store credit for the $3,000, but would not refund my deposit. Bill further advised me they comply with government standards for safeguarding sensitive customer information. On 9/23 my wife and I purchased a Honda CR-V Sport Touring AWD Hybrid from AutoNation Honda of Memphis for less than MSRP. We saved more than $6,000 by shopping elsewhere. We don't know the exact savings because the Airport Honda salesperson never divulged the out the door p
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October 2023 by Donna C.
Kevin Coffman's professionalism and knowledge, as well as, his caring nature. We've dealt with Kevin and Airport Honda since 2002. Experience has been awesome.
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July 2023 by Greg W.
We came in on 7/3/23 to "to kick the tires" on the new CR-V. As we have been driving a 2021 CR-V for the past couple of years. Well I have to say the new Hybrid CR-V is worlds away better than the previous two generations of the same car. Having owned a 3rd, 4th and 5th generation CR-V this new 6th generation is so much better. It is larger, quieter, and if you opt for the hybrid you get away from the tiny 1.5l turbo and step up to a 2l that is much more responsive. Our salesman Gene Charsha was very patient and worked to make sure that all of our questions were answered and that we were fully satisfied and setup in the new vehicle before we left the dealership. My only knock on this dealership is financing. They didn't honor one of the Honda programs for loyalty, which should have reduced the bill by $500. And the interest rate was way too high. We will be refinancing with our bank within a month or two. Yeah $11k in finance charges is just too much. And they wanted to sell us a protection package that would have added almost $5000 to the total cost of the deal. Why when you can go online and buy the Honda Care for $4k less? All in all it was a good experience and I do hope that Gene does well in his future sales. Go see him!
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February 2023 by Stacy T.
Buyer beware!! The service department is fantastic. However, we got scammed into paying a $2,000 "protection package" to "get the vehicle ready for the buyer." I regret paying this fee, as this was a bogus markup in addition to other features that I didn't want but we're not removable (window tinting, pinstripe). I will never purchase another vehicle here!!!!
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October 2022 by Dani C.
I worked with Kevin Coffman and Brett Marriott at Airport Honda to find my dream car! This was my first car purchase so I was a little nervous going into it. However, Kevin was extremely helpful throughout the whole process! He explained each step to me and listened when I had questions. He helped me set up every inch of my car and provided so many helpful tips/tricks for the technology aspect of it. My previous car did not have car play so he set that up for me and showed me the best way to use the system. He offered to drive in the car with me to make sure I did have any questions, called me the next day to make sure everything was going well, and ensured that he would take great care of my car for all future services and oil changes! I am SO happy with my purchase. For a process that seemed a little scary, Kevin and his team at the Airport made this one of the best experiences for me. No to mention I was able to get a great car loan rate from Honda (this shocked me with the rates out there right now) - they even worked to have it lowered more after speaking with me. I am so amazed by how this team treated me! All in all, Kevin was the best salesperson I could have asked for when purchasing my first car! If you are looking for a place to buy a car, I would highly recommend using Airport Honda! They will take such good care of you while also looking out for your best interests. Request Kevin Coffman if you visit!
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September 2022 by Kathleen M.
Prompt, dependable, affordable, and knowledgeable! Having a shuttle that can drop me at work then pick me up when our cars are ready is so helpful!
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May 2022 by Gerrard S.
Airport Honda is made up of a lot of well meaning, and very apologetic people. For some reason they struggle with basic communication and follow up. I've both purchased vehicles and had my vehicles serviced at Airport Honda. To date each experience has fallen flat of expectations, typically dealing with vehicles be ready on time, scope of services complete. The latest and probably last dealt with their recent move across the Highway resulting in their service department closing early and not informing customers showing up to pick up cars only to be told there closed and their computers are down. They apologize well but it just gets stale.
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December 2021 by Donald G.
My truck began giving me issues as soon as a reached my destination for my vacation and Airport Honda repaired it timely enough so that I wouldn't have to extend my vacation. They kept me updated throughout the process and provide excellent customer service!
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August 2021 by Melissa D.
This service department ripped off my elderly parents for a $200 part. They continuously lied to us, made us come back numerous times saying they were going to fix the issue with a seat part they broke numerous times and then when they were called out on the lies told my parents they did not want their business! How dare you take advantage of the elderly. They would book service appointment send text message confirmation and then when we got there the guy with the reddish hair would be a complete ass and act like he had no idea what was going on. This is my second bad experience with this dealership! I wouldn't recommend the service department or dealership. They don't keep their word and they take advantage of elderly! Now they're claiming we installed the part which is 100% FALSE we paid your dealership to install the part and it broke after less than one day. Your staff was rude to me and my parents. Regardless of if we were originally customers or not should not matter you fix Honda vehicles don't you? This boils down to the incompetency of your dealership to fix the issue and when called out on it deciding to be dishonest instead of standing by your product and correcting the issue. BTW we have the invoice where we paid for part and instillation!
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August 2021 by Kelley G.
I have a history here. Over the years Ive purchased 2 new vehicles and one used vehicle here. As a matter of fact, they've been my first stop for each vehicle Ive purchased since 2011. Today, I went with all intentions to buy another, and negotiated a final price that I was happy with only to have them try to slip a $600 dealer fee back in afterwards. When I complained they threw me out of the dealership! Wow. I guess my loyalty was misplaced, and not appreciated. I suggest looking elsewhere, which is what I did. Hmmm, just read the dealers response. He missed the point entirely. The point was (as I stated above) the price was negotiated, and agreed upon before any dealer fee was mentioned and I was paying cash. BTW bought 2 additional vehicles elsewhere since then, no one else Ive encountered (besides TWIN CITY) charges such a high doc fee. If your so proud of why not share it up front?
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March 2021 by Joe S.
My daughter saved almost 10k to buy her first car. She did the whole process herself, I was very proud of her. She went to Airport Honda and bought her first car (used). 4 days later it started to rain and she found out the car she just purchased was leaking water inside the cabin like someone had installed an interior faucet in the vehicle. She contacted Airport Honda and they refused to do anything about it. There is no way they did not know this car leaked like that before they sold it.
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March 2021 by addie trent
The Morristown store is my favorite
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March 2021 by Matthew P.
My wife and I went to Airport Honda this past Saturday to start our new purchase process. We were met by Rick (sales consultant) he was very nice found the CRV my wife wanted and we did a test drive. Unfortunately when we went inside to crunch numbers things became ugly very quickly. We told Rick we wanted 2 quotes... one with our trade one without. That's when the manager Joe came into the equation. The second we said we're going to look at the competition he frankly became angry... "so your not buying today" (Joe repeated this at least 3 times) Joe told my wife she didn't understand the car buying process and SHE was making it harder than it had to be... also if she ever had a mortgage (we have one)she would understand better the buying process. Joe refused to give us a quote until we committed to buy. When we asked for a quote on our trade he yelled at us he had already had Covid and wasn't getting it again by getting in our car (Keep in mind we did a test drive with Rick) Joe said the only way he would appraise our car was if we committed! (I guess commitment makes you safe from Covid) By this point I looked at Rick and told him bluntly if you want our business give us a quote on trade and a price on the CRV or we will take our business elsewhere. Rick said have a good day and stormed back into the building. When we left the property we attempted to call the GM to inform him just how bad we were treated but he was in a "meeting" I've never been treated with such disrespect in my life. My wife was offended by Joe's hostility and frankly Misogynist behavior. The experience does have a happy ending we went to RUSTY WALLACE HONDA where we were treated with respect and left with a brand new 2021 CRV.
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August 2020 by Rod O.
They charged me $1000.00 more than they quoted. The Advisor said he didn't quote me $2500 (which my wife heard the conversation plus I had written everything down) and reason he knows this is that his initials were on the front of the RO - that doesn't mean anything, now if he had asked me a question - such as my dog's name and wrote that down that would be more credible. I have emailed the dealership numerous times with no response. I also have left messages for the Service Manager and he has never returned any of my calls. This tells me that they are guilty as hell. You can asked why I did I pay the full amount instead of the price quoted. It's because I wanted our car. The Advisor stated I couldn't take the vehicle until I paid the $3500.00. The Service Manager wasn't available to discuss this matter
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August 2020 by Fred C.
Brett Marriott at Airport Honda was great to deal with. He made the remote car purchase experience straight forward, friendly and fast. He is very attentive to all the details and arranged the shipping of the car to my home in Illinois flawlessly. The car arrived just as expected and drives wonderful. I have nothing but good things to say about Brett, the dealership staff and the quality of their used cars. They really stand by their reputation. I highly recommend this dealership to anyone.
