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August 2024 by Josh Tchida
Amazing place. Top notch quality and the absolute best customer service. I'd leave more stars if I could
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April 2024 by Jarod Skvicalo
Jake's did a great job repairing my Ranger. They finished almost a week ahead of schedule, and helped deal with the insurance company, which helped a great deal. I'd recommend Jake's to anyone.
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March 2024 by D. G.
Meagan and Jake did an excellent job fixing my son's car and provided awesome customer service. Recommend them to anyone!!!!!????❤️❤️❤️☃️☃️
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March 2024 by Noah Gaylor
When I took my car in to get an estimate everyone was so friendly and personal. I kinda needed my car repaired asap but they were able to fit me in their busy schedule. The bumper of my car looked brand new and they repaired it in a timely manner. And they even cleaned the inside and outside of my car which was a plus. Thank you so much guys. I really appreciate the work you put into it.
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November 2023 by Michael Vaughn
Great place to do business. You are treated with respect.
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September 2023 by Lacy Snow
My car was backed into on Thanksgiving. The insurance company sent me here for repairs. I was able to get an estimate in late December. They finally told me in near mid January I should bring my car in February 20. When the appointment day arrives I get there to be told when they ordered my parts they did not order my door. That was the main area of damage. This meant it would take longer to repair my car. Which was ok I was provided a rental. I was going to rapid city on March 2 I passed the shop after hours and saw my car primered had been left unsecured in the main parking lot with the back window all the way down my new mirror in the back seat and it was snowing.primer can't get wet. I had to wait to call the next morning.i told the guy what I saw and he sounded surprised that car had been left out. I figured it would take until the next week for them to fix it. I was shocked to get a call 2 days later saying I could come get my car. I pick up the car and go home and discover I was smart to opt to keep my old parts. As I removed the old door from the trunk I see they left my expensive mark Levinson speaker that is matched to my sound system in the old door. I take the panel off to see what speaker was in my door. I found a completely shot pioneer speaker with almost no shock on it. Also on the new door the trim is bent when on my original door it is fine. If I had not kept my parts my speaker would have been lost to me. Along with this they charged the insurance company for tasks they did not do like parts cleanup since I kept my parts and some other steps I can prove they had not done. I have informed the insurance company of this too. They charged as much as possible for incredibly poor work and have made me feel like my car was not properly handled. In following pictures there is a speaker with the shock intact that was left in my old door and the one that was installed in my car that was damaged
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September 2023 by Alissa Smith
I had tried getting into multiple other local dent repair shops, and they either never called me back to schedule an appointment, or they would forget we made an appointment. I wish I had skipped all that wasted time & frustration and just went straight to Jake's! I was made an appointment on the spot! I showed up before they were open due to having to be at work and was helped before they even opened! A little more communication on how long it would take & changes in its expected done date would have been nice, but I really appreciated them willing to loan me a vehicle due to it taking longer than originally quoted. My car looks AMAZING! It could not look any better! I'm definitely pleased & so happy with the end result! I so appreciate them handling my insurance, too!
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June 2023 by Tree K.
We got a big circular crack in our windshield on the first day of our trip. Stopped in at Jake's to ask if it was serious and would it hold till we got home. The service manager checked it and assured us it should be fine. No charge. Such a nice fellow. Clearly a good company, would recommend.
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March 2023 by Lacy Liggett
My car was backed into on Thanksgiving. The insurance company sent me here for repairs. I was able to get an estimate in late December. They finally told me in near mid January I should bring my car in February 20. When the appointment day arrives I get there to be told when they ordered my parts they did not order my door. That was the main area of damage. This meant it would take longer to repair my car. Which was ok I was provided a rental. I was going to rapid city on March 2 I passed the shop after hours and saw my car primered had been left unsecured in the main parking lot with the back window all the way down my new mirror in the back seat and it was snowing.primer can't get wet. I had to wait to call the next morning.i told the guy what I saw and he sounded surprised that car had been left out. I figured it would take until the next week for them to fix it. I was shocked to get a call 2 days later saying I could come get my car. I pick up the car and go home and discover I was smart to opt to keep my old parts. As I removed the old door from the trunk I see they left my expensive mark Levinson speaker that is matched to my sound system in the old door. I take the panel off to see what speaker was in my door. I found a completely shot pioneer speaker with almost no shock on it. Also on the new door the trim is bent when on my original door it is fine. If I had not kept my parts my speaker would have been lost to me. Along with this they charged the insurance company for tasks they did not do like parts cleanup since I kept my parts and some other steps I can prove they had not done. I have informed the insurance company of this too. They charged as much as possible for incredibly poor work and have made me feel like my car was not properly handled. In following pictures there is a speaker with the shock intact that was left in my old door and the one that was installed in my car that was damagedServices: Painting
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October 2022 by Derek Farley
I approached Jake’s Collision with an unusually small challenge; repairing small and indiscrete paint chips on my car. Without hesitation, nor resentment to accommodate, they graciously repaired them at a ridiculously affordable rate. Unparalleled customer service and without a doubt, the most down to earth auto body repair shop I have ever had the pleasure of visiting. Special shout out to Tevin, he’s the paint guru!Service: Painting
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August 2022 by Chelsea Ashton
We cannot thank Jake's Collision Repair of Sturgis enough for being so helpful and accommodating for our special circumstances. Jake's seamlessly lined up a bodywork repair-in-route as we passed through for an international move. Our timeline was tight and our car European and they took great care of us. Thank you for proudly serving a military family!Services: Body & Trim
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July 2022 by Pearl Rooney
They provided an inspection in a very timely manner.
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November 2021 by Donna Craven
Great place when your vehicle needs repairs.
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October 2021 by Marin Malo (Pilfered Pickles)
I called this establishment because I saw that they had really good reviews on google- I didn’t know what I was asking for (i.e. an air conditioning recharge?) was even something that they did. The lady didn’t even hesitate to thank me for calling and direct me to the proper place for help providing not only the name of another establishment but also a phone number. Definitely the best customer service I’ve yet to encounter in Western South Dakota; although everyone in customer service I’ve encountered in the Northern Black Hills area outside of Deadwood has been super! For an area renowned in the customer service industry, these people are exemplary!
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May 2021 by Rick Kingsbury
It was a pleasure working with Jake's after being jerked around by another local body shop. They were pleasant and true to their word. The repair was flawless and a couple of days ahead of my anticipated completion. Thanks Jake's!
