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January 2024 by Cockatiel Of Indifference
They've gotten much better at being on time recently. Its awesome =)
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July 2023 by Jay
Extremely aggressive drivers. Really hope there’s no one in the truck, that would’ve been super dangerous. Hope you don’t have to use these guys.
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March 2023 by Tanya Matzen
I am grateful for the safe ride to the hospital for my mother recently. They came within 15 minutes of me calling and the driver was extremely cautious getting her there. Job well done.
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March 2023 by michele martinek
the drivers are great the know where the potholes are and swerve around them. We Can Count on them when we need the. Thanks Wheelchair Express.
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October 2022 by Lee Hutchinson
I never called wheelchair Express the hospital nurse debt and I got billed for which I am not going to pay for it because it was supposed to be on them
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August 2022 by Alissa K
I work at a Sanford clinic. Many of our patients use wheelchair express, so I call them quite a bit. There is always a VERY rude man who we dread having to talk to on the phone. He does not care about any of the patients, and he told my co worker that "they don't care about getting patients home, they care about getting them to their appointments". He has told me multiple times that they didn't transport the patient I am asking about, and then when I call back two minutes later and talk to a very nice lady, she tells me that she will send someone on their way to pick them up. He doesn't even look for the patient. Do not use wheelchair express.Edited: They responded to my review. I have nothing wrong with you guys being behind as we were told you were behind today. The reason for the review was because there is no reason for this man to be rude to us on the phone EVERY TIME I call. No matter what time of day or what day it is. He’s rude. You guys have been getting reviews about him being rude and hanging up on people for four years so I don’t know why it’s still this bad…
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July 2022 by dede mogck
The drivers have been great. We have had Mandy several times - she is always so kind and caring to my daughter. She is so helpful. Service is timely and drivers are safe drivers.
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July 2022 by Debra Matheny
Mindy was awesome. She was so kind. Very friendly & easy to talk to. Thank you Mindy. Thank you wheelchair express for getting me to work
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May 2022 by Annette Deters
I really enjoyed this ride. Mandy let me rest I've had a very long day and it was very good thank you so much
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May 2022 by Lisa Kienast
Just had a patient dropped off here at our Kidney/Liver Dept and she was dropped off at wrong hospital!! When I called them back I got an extremely rude man and he tells me well it says dr so and so. I said yup theres a dr so and so at the other local hospital as well and theres even an address and hospital name on the envelope that came with patient. He doesnt say a thing, just slams phone down on me. This is NOT ok. You have a 2.1 rating and others have mentioned this man who you have answering the phone. Was said a year ago that you responded to 6 months later that you have been working to improve your phone customer service. These are patients that need to get to their appointments that are extremely important to their health. I think you need to address this and fast. Thanks
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March 2022 by Ashten Pomerico
I just wanted to stop by and compliment Mandy! Mandy was my aunts driver in the afternoon yesterday! She absolutely went above and beyond for us! She returned the wheelchair to the ER (huge relief to me) and even helped me get my aunt all the way into her house and made sure she was safe. She was patient, kind and compassionate and she just doesn't even understand how much it was needed after the day we had! Thank you for being so wonderful Mandy! Also thank you to Wheel Chair Express for being so accommodating!!
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January 2022 by Michael Gerzen
Was early, helpful & made sure my wife & I were comfortable the whole trip. We will only use your service next time we’re in Sioux Falls.
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September 2021 by Jessica LongCrow
Rude and had to wait 3hrs before I and my daughter got picked up....and the driver was rude about it when I asked why so long? Driving fast over bumps!
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July 2021 by Lexi Ulmer
Wheelchair express is the WORST service company! I just witnessed a patient's catheter get ripped out because the WCE driver would not stop pushing the wheelchair! While the patient was screaming and asking for him to stop. If I could give them a 0, I absolutely would. Their drivers and staff members are beyond RUDE. They either won't answer the phone at all, or they have horrendous attitudes. I can't tell you how many times I have been hung up on too. I have had patients waiting for 3-4 hours for WCE to come pick them up. This company is a massive disappointment to our community. Not to mention the embarrassing reputation they are creating for themselves. If I were you, I would NOT waste my time or money with this service. Not to mention how un-trustworthy this company is!
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July 2021 by Fahjah Fajitas
Not on time, these folks show up either to early for transport or way way to late. If you have someone that's confined to a wheelchair you better double triple layer the depends on them because they will pee themselves waiting for this unorganized 3 ring circus to figure out what is going on. Seriously wait time of beyond and hour from the original time they said they would be there.Update we sat there another hour and they lied about why they were late.
