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February 2024 by M McCubbin
My wife's phone had a broken camera lens. We had a quote for repair from a cell phone repair shop. Turns out getting a new phone from T-mobile is a better deal. This is the second time we've gone to this store. The staff has been very helpful and friendly. I recommend them.
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January 2024 by John Lowe
Thanks to Spencer for the excellent customer service
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January 2024 by Lester Hernandez
Good service,
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December 2023 by Angie Boobar
Store Associate Benji is the best! He was super patient and knowledgeable in helping me get a new phone and add me on to a west coast family plan. He also did a superior job of getting my phone set up and transferred over from my previous carrier. Benji is great at providing needed information but not rushing to close deal. I ended up coming in on 3 different days before making a decision and each day he was there with a smile and ready to answer all my questions which lead to the perfect plan for me. I highly recommend the 41st St T Mobile and working with Benji!
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December 2023 by Leilani Reyes
This was one of the best interactions me and my husband have had with customer service in years, we really needed to get a phone quick for my husband without spending an arm and a leg and Steven helped us efficiently and enthusiastically and didn’t try to upsell us on anything, we told him what we needed and he got us set and paid within a half hour. If I could leave 10 stars I would, will definitely be returning to this location for our future technology needs .
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November 2023 by Clare Groover
Benji was an amazing individual and very knowledgeable as well too. He knows what he is doing and does it VERY well. I 100% recommend anyone and everyone working with him.
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November 2023 by rebekahvk
The difference between a good store and a great one is the people. BENJI was amazing help with my visit at T-mobile. He is the guy to go too!
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October 2023 by T R Finley
I have mixed feelings about this visit. The individual who helped me was very nice and overall professional. The system was set up however to require me to move to a newer more expensive plan and would not accept the changes I needed without changing. My final complaint is that as I and my significant other were leaving, she heard on of the other employees make a rude comment after I was outside the door and therefore out of earshot. I will continue to use T-Mobile, but I will never visit this particular store again and my overall satisfaction with the company was reduced by this visit.
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October 2023 by HyunMyeong Goo
If Benji helped you at this store, you cannot give them any less than five stars. He is only competant person I've ever experienced with any cell phone provider company stores.
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September 2023 by James V.
I was attended to with great care, I think I will rate the physical customer care more. And for the services 3.5
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August 2023 by Matthew Blake
Benji was amazing! We had a very large multiple phone and watch transfer of service which he was able to flawlessly execute. He walked us carefully through the whole process. He made sure that we were comfortable every step of the way. He explain things in an easy to understand manner. He was very friendly and personable. I would highly recommend him to anyone. I hope his manager Katy recognizes the incredible employee that she has. Thank you for your help.
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August 2023 by Marie Hanson
I just had the most amazing experience of top notch customer service that I have ever had in the cell phone world!Benji Kpanaku shared how we could save $$$$ by switching from Verizon to t-mobile. I have been with Verizon since the beginning of time. It was a tough decision to switch after all these years. The monthly fees were just choking us from Verizon. Benji reassured us that T-mobile would be better. He took the time to explain the process. Re-explained 3 times at least...possibly more than that. ?Benji's customer service skills are superb! Building the relationship with the customer is so important in the industry. His skills are very impressive!Well done Benji!
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July 2023 by jay oly
Whether I like to admit it or not, I am very tech/telecom ignorant. Benji was very patient and kind and helped us through the process of selecting a phone and plan that fits us. He did a great job of getting us set up and transferred over from our previous carrier. I recommend the 41st St T Mobile !
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July 2023 by Breann Paige
Benji was awesome helping my boyfriend and I switch to our new phones. Not to mention, the time to transfer my data from my old phone to the new one, took no more than 10 minutes! At Verizon, it took a few hours. Definitely recommend visiting with him for all your tech needs!
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July 2023 by J Reyes
The reps at this store are actually unwilling to help its customers, not even a greet or anything and on top of that they had the nerve to say they didn’t know how to do their job, poor customer service! Bri and Brandon were their names.