-
February 2024 by Kelli Schleuter
When we went shopping for our tub, we had the best customer service. We did shop other places but the service was top notch and no questions went unanswered. Two years later still going above and beyond. We had a little sensor issue and no questions asked, they made sure to get me to the right person and and they were answering questions after hours!!
-
November 2023 by Brian Bondy
Splash City installed our pool in 2022 and when they re-opened it for us in the spring of 2023, they noticed the liner had torn in a few places. We were still able to use it all summer as they worked on getting a replacement liner from the manufacturer.It was still under the manufacturers warranty for materials, but not for labor. Splash City stepped up and handled the labor and replacement of the liner at no charge to us. They were also able to pump out and save about a third of the water (7,500 gallons) into a pop-up pool, and pumped it back in after replacing the liner.It’s good to know that they stand behind the products that they install. We really appreciated them working with us and handling the labor at no charge. Thank you Kelli and Splash City.Brian & Lisa Bondy
-
November 2023 by debbie hup
I just wanted to say how impressed I have been with splash city after purchasing home crest patio chairs, 15 years ago they were in need of new slings and one of their employees. Cody said if I order the swing through them, he would take the time to put them on for me, and I am so very grateful to find someone to do that because I don't think I ask, but just wanted to Everybody knew what a great they have there!
-
November 2023 by Dean Drahota
Great service and our salesman Cody is the best!! Always there when I have questions being a new tub owner!Thanks!!
-
November 2023 by Tarilynn Gerlach
Jeremy is great!!! Always love to see him when it’s time to open the pool
-
November 2023 by JOHN LARSEN III
Our personal experience with this company has been primarily positive. Product quality has been excellent but working with staff has been great.
-
November 2023 by Jane Ode
Great job in closing my pool and came back later when I had an issue. Prompt and politeAppreciate their work ethic
-
September 2023 by Cory Tilden
Absolute worst customer service. They came to service our pool and our pool fell apart. We contacted them and they completely ignored us for 3 months and then sent us a bill. Call to resolve bill and they say they have no records of us even being serviced and we should have paid on the spot and then tried blaming their accounting for why we should pay a funk bill. I WOULD NOT DO BUSINESS WITH SPLASH CITY. You've been warned.This actually proves their horrible customer service. They actually reply here before even calling to tell us what's going on. You can call all you want but in our eyes it's resolved and you will receive no payment.Nevermind the 3 months waiting for you to get back to us. Not five minutes, more like 120 days
-
July 2023 by Gary Fisher
Very good customer service. Had the part I needed.
-
June 2023 by Sarah J
Guys just rush you in and out . They only care about a sale . No customer service .
-
June 2023 by Tim Mcneese
Cody was excellent. Great service and personality.
-
June 2023 by Diana Johnson
GREAT customer service!! My roommate and I have been having lots of issues with our pool and hot tub and the people at Splash City were so easy to work with. They explained the issues we had and how to solve them clearly with good explanations. Overall a great business with great employees!
-
June 2023 by Andy Bauman
Not overly impressed with these guys. Had a pool installed and they left a disaster of a mess. They showed up, installed the pool, and left without talking to anyone. Didn’t show us a thing. Never received any kind of manual or documentation for the pump or filter. Asked for one and have yet to receive it. They were supposed to winterize the pool (we paid for the chemical as it was installed in the fall) and they never did, it was gross come spring. I had messaged (with a photo) the guy we were working with to see what to do and never did receive a response back. The liner was installed and pool filled with wrinkles in the liner (for the price it’s unacceptable). Was told the purchase price included “everything you need - no additional purchases”, however they forgot about the ladder, sand, dirt removal, chemicals, fire hydrant hookup, cleanup after they left…. Overall just seems like we hired an amateur. I’ve never installed a pool but feel I could have done better.
-
June 2022 by Cindy K.
We purchased a top of the line hot tub 4 years ago. The employees are great at making a sale... and selling you there products. but if you need any kind of service or advice they literally turn their back on you... The sales man said there is nothing I can do and ran across the room dismissing us... I would deter anyone buying from splash city to STAY AWAY!!!!! They are not there for customer service.!!!
-
February 2022 by Brian Ewing
Kelli was very helpful in getting my tub up and running. I may have had to wait a few days for them to get there but I understand with them being busy....heck took me a week to get my car in and get fixed at the dealership.... But anyway thanks and keep up the great work!!!!
