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October 2024 by Matt McGhee
Asked about moving a tub, woman was rude as soon as I explained I didn’t get my tub from them.
Glad I didn’t, would hate to deal with her if I had an actual problem! Definitely midwestern hostility with this place.
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May 2024 by Deanna Larson
Felt like there was too much of a pressure sale. Kind of in your face approach. Just not really comfortable with feeling pressured towards what they think I need.
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February 2024 by Kelli Schleuter
When we went shopping for our tub, we had the best customer service. We did shop other places but the service was top notch and no questions went unanswered. Two years later still going above and beyond. We had a little sensor issue and no questions asked, they made sure to get me to the right person and and they were answering questions after hours!!
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December 2023 by Alex Connelly
Wonderful service.
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December 2023 by Terra Johnson
Super helpful always!!
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November 2023 by Brian Bondy
Splash City installed our pool in 2022 and when they re-opened it for us in the spring of 2023, they noticed the liner had torn in a few places. We were still able to use it all summer as they worked on getting a replacement liner from the manufacturer.It was still under the manufacturers warranty for materials, but not for labor. Splash City stepped up and handled the labor and replacement of the liner at no charge to us. They were also able to pump out and save about a third of the water (7,500 gallons) into a pop-up pool, and pumped it back in after replacing the liner.It’s good to know that they stand behind the products that they install. We really appreciated them working with us and handling the labor at no charge. Thank you Kelli and Splash City.Brian & Lisa Bondy
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November 2023 by debbie hup
I just wanted to say how impressed I have been with splash city after purchasing home crest patio chairs, 15 years ago they were in need of new slings and one of their employees. Cody said if I order the swing through them, he would take the time to put them on for me, and I am so very grateful to find someone to do that because I don't think I ask, but just wanted to Everybody knew what a great they have there!
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November 2023 by Dean Drahota
Great service and our salesman Cody is the best!! Always there when I have questions being a new tub owner!Thanks!!
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November 2023 by Tarilynn Gerlach
Jeremy is great!!! Always love to see him when it’s time to open the pool
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November 2023 by JOHN LARSEN III
Our personal experience with this company has been primarily positive. Product quality has been excellent but working with staff has been great.
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November 2023 by Jane Ode
Great job in closing my pool and came back later when I had an issue. Prompt and politeAppreciate their work ethic
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November 2023 by Brad Franken
Friendly knowledgeable staff.
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November 2023 by Mohammad Islam
GREAT customer service!
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September 2023 by Cory Tilden
Absolute worst customer service. They came to service our pool and our pool fell apart. We contacted them and they completely ignored us for 3 months and then sent us a bill. Call to resolve bill and they say they have no records of us even being serviced and we should have paid on the spot and then tried blaming their accounting for why we should pay a funk bill. I WOULD NOT DO BUSINESS WITH SPLASH CITY. You've been warned.This actually proves their horrible customer service. They actually reply here before even calling to tell us what's going on. You can call all you want but in our eyes it's resolved and you will receive no payment.Nevermind the 3 months waiting for you to get back to us. Not five minutes, more like 120 days
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July 2023 by Gary Fisher
Very good customer service. Had the part I needed.
