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November 2023 by Greg B
Very convenient, reasonable price, and good customer service
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September 2023 by Trish Groendyk
I love the one on 12th. There isn't a lot of staff but they are always smiling and willing to answer questions. The sign up for their monthly sub. was easy as was canceling when I was unable to use their service for a month.
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September 2023 by Kyle
It can be hit and miss on how well the pre soak and scrub the car. Over all its usually a good wash. Unlimited vacuuming and complementary towls to dry your car at the end.
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September 2023 by Chad’s Weidenbacher
Only person waiting to get car washed waited 10mins….nobody came out from the other office…..ended up just leaving. This was roughly 9:30 am
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July 2023 by Dennis D. G.
I usually use this place, I believe since it opened. Took my car there today and really didn't pay much attention until I got home. Most of the bugs on the front were still there, hood was still dirty.I am really disappointed. Never had I have this happen at this location.
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July 2023 by Victoria Rae
I want to know why you seem to make it impossible for someone to cancel a member ship with you. Not only can you not do it in person, the number you give to customers to call will not respond in any capacity nor can you wait for a representative. Seems a little intentional to me.
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June 2023 by Roger W.
I went through the Silver Star Carwash on 57th and Marion. Their brushes scraped the paint off the front passenger side door. I heard it while going through the wash and checked it out once I exited. There was a huge scrape about a foot long on my door. I told the attendant working there and she took pictures of the damage and said she would put in an incident report. About an hour later I got a text saying they submitted an incident report and management would contact me shortly. That was over a month ago. Management never contacted me, and when I text the number that sent me the text to ask for an update on the report, I get no response. I can't find any contact information on their website, or any customer service number to call. Bottom line is, if Silver Star's Carwash damages your car, they will take absolutely no responsibility for the damage that they caused. Keep that in mind if you plan on using one of their car washes.
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June 2023 by Brian R
I started with an upgrade to a day platinum plus package. At the end of the month, I looked at canceling as the washes are good, but not great. My vehicle never gets fully cleaned but I do feel like their washes could do better (especially since I’m getting the best package -or second best package from there automatic downgrade). The cancellation offered half off for the next month but when the next month came, I was charged full price for a platinum package (a downgrade from my initial purchase). I was assured that I had requested the change to soon to the billing cycle and the next month would have the half off amount applied. I was once again charged full price for the Platinum package. Silverstar has not upheld their “deals” as promised.
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June 2023 by Brian R
I started with an upgrade to a day platinum plus package. At the end of the month, I looked at canceling as the washes are good, but not great. My vehicle never gets fully cleaned but I do feel like their washes could do better (especially since I’m getting the best package -or second best package from there automatic downgrade). The cancellation offered half off for the next month but when the next month came, I was charged full price for a platinum package (a downgrade from my initial purchase). I was assured that I had requested the change to soon to the billing cycle and the next month would have the half off amount applied. I was once again charged full price for the Platinum package. Silverstar has not upheld their “deals” as promised.
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May 2023 by Jim Albright
I go here regularly and they are very efficient and get you in and out quickly. I would love to see all locations have the device that washes mats 41st St. is the only Location that offers this.
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May 2023 by Lisa Huther
We have a membership which I think is expensive, but my husband finds worthwhile because it doesn't leave spots like his hand-washing did.
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April 2023 by Bethany Schmidt
Horrible service. They don’t even scrub your vehicle down anymore. They hardly even spray it down. They don’t take their time on cars whatsoever, once you put your car in neutral the track starts immediately. Even with 2 tenants standing there spraying cars with water and not scrubbing them.
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April 2023 by Jennifer Harstad
Favorite place to wash my car. Best vacuums ever!
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March 2023 by Aubie R.
Silver star is a complete joke. There Customer Service is terrible. I had a receipt stating that my service was canceled. I check on my account 3 months later and they are still billing me. When I got in to touch with Customer Service even though it is on your receipt as of 11/7/22 your membership is canceled you need to go online and cancel. If I could give no stars I would. The person I spoke with was Jennifer I am sure she is in a call center somewhere. Silver Star has become big enough where they don't care about their customers or care if they lose customers. I have read a few reviews having issues but not many end with a good result.
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February 2023 by Amy Caldwell
In September 2022 I bought a promotional wash card which was to have 7 deluxe washes for $70.00. It was a Christmas gift. When it was attempted to be used there was nothing on the card. The local office told me all they could do was email the corporate office. They took my information and indicated they would contact me but I never heard from them. I tried calling their corporate office and was told the only option was to email them. I emailed and haven't heard back. I also had an issue a couple of years ago where they charged me for 6 gift cards but I only received 5. I'll be reporting them to the Better Business Bureau.
