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March 2024 by Francis
The phone system is terrible. You cant reach the location your vehicle is getting service at. Another lost sale because of automated phone service
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March 2024 by Doug Schneider
Great, fast service
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March 2024 by Greg Doohen
My experience with Safelite was beyond disappointing; it was a brutal ordeal that I wouldn’t wish upon anyone. Initially, I was promised a straightforward windshield replacement that would take just a few hours. This promise quickly devolved into a nightmare.The first indication that things were going awry was when I received a call stating the wrong windshield had been delivered. As a real estate agent, my vehicle is vital for my livelihood. Yet, I was forced to go without it because of this mistake. They assured me the correct windshield would arrive by the next day. Naively, I believed them. However, history repeated itself with the wrong windshield being delivered once again. This incompetence cost me two crucial days of work.But the saga didn’t end there. When they finally seemed to have the right windshield, they then revealed they couldn’t recalibrate it for the lane assist and adaptive cruise control features, despite multiple assurances from their staff that this wouldn’t be a problem.To make matters worse, when I inquired about scheduling the recalibration through the dealership, as they had filed the insurance claim, I was met with a baffling lack of communication and responsibility. Initially, I was told they would handle everything and inform me by the afternoon. That call never came. Following up, I was informed that it was actually my responsibility to arrange and pay for the recalibration, contrary to what I was previously told.This entire experience was not only a colossal waste of time and energy but also a significant disruption to my business. The level of disorganization, miscommunication, and sheer incompetence I encountered was astounding. Safelite specializes in auto glass repair, yet they failed spectacularly at the very service they’re supposed to excel in.I cannot, in good conscience, recommend Safelite to anyone. If you value your time, energy, and the importance of reliable service, steer clear of this company.
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March 2024 by Olivia
Larry did a great job and was thorough with communication. It was so convenient to have him come right to my house on the weekend. He was quick and you can barely see the crack in my windshield. Very happy with the service and the product!
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March 2024 by Kevin Severson and his Vizslas hiking
I’ve been using this place for years since it’s what’s approved by my insurance company. The facility site is problematic, it used to be that you pulled up to the garage door. They opened it you drove in, they no longer do that. I tried it, and one of their employees got pissed After moving twice I figured out on my own to park in their parking lot south of the building. Park there and let them move your vehicle into their shop. The guy that actually brought me my keys was very friendly, he did an excellent job.
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February 2024 by Melissa Taylor
The whole experience was amazing! The staff was awesome! The work was great! I will definitely be going back!
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February 2024 by Steve W.
Technician told me the rock chip wasn't deep enough and couldn't repair it so I left
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December 2023 by Vickie murphy
They did a really great job on the small cracks in my windshield. The only downside was the price seemed high for repairing the tiniest chip, which was hardly noticeable. Overall, though, I was pleased with the outcome.
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December 2023 by Ghost Gotti
I recently visited SafeLight and had an exceptional experience, warranting a solid 5 out of 5 stars. From the moment I walked in, the atmosphere exuded professionalism and warmth. The staff was not only knowledgeable but also genuinely invested in ensuring my safety and satisfaction.The facility itself was impeccably clean and well-maintained, reflecting a commitment to high standards. What stood out the most was the efficiency of their services. The team at SafeLight demonstrated remarkable speed without compromising the quality of their work. Whether it was the initial assessment, the actual service, or the final inspection, every step was executed seamlessly.Moreover, the level of customer service exceeded my expectations. The staff was courteous, patient, and took the time to address all my queries, making me feel valued as a customer. The transparent communication throughout the process was commendable, ensuring that I was informed about the progress and any additional recommendations.In conclusion, SafeLight is a stellar establishment that not only meets but surpasses expectations. Their commitment to excellence, coupled with a friendly and efficient approach, makes them deserving of the full 5-star rating. I would highly recommend SafeLight to anyone in need of their services.
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October 2023 by Mike Hosmer
Had an issue and they provided great warranty service.
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October 2023 by Timothy Gillen
Brought my car in a year ago to have a chip repaired. My first clue should have been that the building and grounds looked like a third world country - peeling paint, garbage in the parking lots, 4 foot tall weeds. I had an appointment made through insurance, so I dropped the key off and was told they'd fix it.Picked the car up, wasn't told a thing. I got part way home and noticed a crack where the chip used to be. Drove back and was basically told "Um, sorry, but too bad, so sad, not our problem, read the disclaimer on the internet." No response from anyone on the website or phone calls to national.The crack is now expanding and migrating into my field of view. Replacing it will fall under my deductible. Thanks, Safelite!I would not recommend them to anyone under any circumstances. Low quality work, poor customer service.
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September 2023 by Jim C.
Very rude employee. Raised his voice at me and told me i couldnt go through the shop area as i did before to go to the office to pay. He just kept saying no you cant, and no you wont. I said then ill just leave and not pay until next time i come around. He stated o.k. im handicap, had to park and walk in rough terrain. Going all the way to the front door was a hardship. Told the manager that was there. She said she would talk to him. I know I won't take a chance of having a rude angry person on my car again.
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August 2023 by Jack Knoblauch
Poor quality repair. Debris left inside on dash and interior items put on incorrectly.
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August 2023 by Isaac Hernandez
Worst place to get your windshield replaced they ended up messing up my sensor for my car nightmare
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August 2023 by Luke Strohm
Called and was not possibly to directly talk to a sales person. Rather it went to a message giving instructions to receive a text message containing a link. For my personal schedule I don't always have time to use a link as life is busy. I try to accomplish task like windshield repair or replacement while completing other tasks.
