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October 2023 by Cody Renken
Initially working with PCB was a good experience. However, after having my mortgage with them for 2 years, I received an email from a random company that said PCB sold my loan to them and nothing else was needed. Tried calling Plains to confirm it wasn't a scam and never heard back. Checked my email and mail and had no notice from Plains Commerce that my loan was sold, only a random 800 number asking for my social and bank information. Pretty frustrating from a consumer standpoint to have your mortgage sold to another entity without a notice from your bank and having to setup an entire new account for something you thought was already taken care of.
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July 2023 by Shay Swanson
I've worked with these guys twice now. Once on a refinance and another with a latest house purchase. Can't thank them enough
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May 2023 by Jack Epling
PLEASE DO YOURE BUISNESS ELSE WHEREThanks to not only this bank but Trevor we will most likely be homeless by the end of this month. After pre-approval We had put in our 60 day notice with our current rental and getting all pack up. After being pushed back numerous times from Trevor's negligence we where days from closing and less then a month from our 60 days being up, only to be informed that Trevor can no longer provide us with the time that we need and pushed us onto a different banker, now we are struggling to get everything together and processed so our 2 kids my wife and I are not having to squeeze into a hotel or family members house.
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May 2023 by Sky Castelluzzo
Our lender has dragged us along with this process to close on a house for 3 months now? He was so slow at getting things moved along! Anytime you try to get ahold of anyone they are in a “meeting”. I’m not sure how every 10 minutes you have meeting but it is what it is. Me and my fiancé have been neglected this whole time working with this bank. At this point they told us we would close and we put our notice in at our rental to only be told we had to move it back to this weekend. Yesterday I was told by the lender that he couldn’t give us the service we needed?? why tell us this at the end of this instead of the beginning when I had time to find a new bank. Now we are scrambling to try and find a bank quick so we can have a house for our two kids to come home to. I will never recommend this bank to anyone for anything unless you like to be neglected and not have any good customer service.
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May 2023 by Sacha Picotte
The lending department here is very concerning. Little to zero communication on a client file after several attempts to reach out to the lender for updates. It took him 30 days to provide us with a prequification letter after confirming buyer was qualified. He never ordered closing and title work with the title company. I had to do that. Whether this be an isolated incident or a habit, it’s a level of negligence that I wouldn’t wish on anyone.
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April 2023 by Keith Heim
Absolute horrible company. I purchased several investment properties back in 22 and this incompetent company bought one of my mortgages and then messed up the billing address and I never received a monthly statement of money due and they're number was automatically blocked on my phone being that they spam so many people so they were not able to reach me, instead they just reported me as delinquent to the credit bureau causing my over 815 plus credit score to drop to just about 600 and when I reached out several times to ask them to fix this they told me they don't care. I asked if I could possibly pay 6 mo in advance to maybe rectify this situation and they didn't care about that either. This company does not care about their customers, you are no one to them, just a paycheck. I will refinancing my mortgage with a real company that isn't out to ruin peoples livelihood.DO NOT USE THIS BANK FOR ANYTHING, THEY JUST WANT TO TAKE ADVANTAGE OF YOU! I highly suggest you go to a reputable bank that has a number that isn't blocked by google because of how much they spam people and get your loans and mortgages thru a good company like Chase Bank.
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December 2022 by Katilyn Ludwig
The really made the home buying process easy. They do a lot of research so their customers get the best mortgage option.
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November 2022 by Eric L
Shawna and her team were absolutely amazing! Communication, attention to detail, and "getting it done" we're all top notch. And with a personal touch that was comforting. I'm positive I wasn't their only customer, but it felt like I WAS their only focus. And we were able to close earlier than expected
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November 2022 by Brian Swab
Bought a house out of state and things went smooth, would use Plains Commerce Bank again.
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November 2022 by Bert1981
Horrible company! lay people off so the big wigs can keep their huge salaries.
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October 2022 by Brendan McGuire
They were very thorough and made sure all my questions and concerns were addressed. They made the process effortless and easily understandable as a first time buyer.
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August 2022 by Mary Rickert
Kari Peterson at Plains Commerce has been great to work with. She is very detailed with her requests and always available to assist with the portal. This is the second transactions we have worked with Plains Commerce on, highly recommend them.
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July 2022 by Murry Smith
I'm not sure when Plains Commerce Bank decided to become a dishonest bank but strongly reconsider doing business here because they cannot keep their word!After the storm in May, my house was damaged and I received a check from the insurance company that both myself and the bank must sign. I was told they would overnight it back to me, it's been almost 3 weeks and it's still not back with no reasonable excuse.Just lies!I'm done doing business with these dishonest people!
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June 2022 by Tiffany Tran
I have Preston as my mortgage banker, he is very prompt and skilled at what he does. I had a situation come up and needed to switch bankers at the last minute of purchasing a home. He helped me very quickly and went above and beyond my expectations! I highly recommend Preston Evans if you’re looking for a mortgage banker.
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April 2022 by Rachelle Duncan
My husband and I decided to get a mortgage loan through Plains with Tyler Schulte and his team. Initially, things were going really well. They’re friendly people, and answered calls/emails promptly. Tyler told my husband and I that we qualified for a 5% “gift” from the state and that it would cover all of our closing costs and down payment on the home we intended to purchase. Great! Right? From January-March 2022 we anticipated we would be getting this amount from the state and had been anxiously awaiting our closing on our home. We had someone take over the lease on our apartment and had everything squared away, just waiting for 4/1. We were in the midst of packing our U-Haul and cleaning out the apartment on 3/31 when we received a call from Tyler at 4pm saying that our assistance got denied and basically we either came up with almost $15,000 or we didn’t get the house. Not even 24 hours before closing and we get told we come up with the money or are basically homeless?? An “I’m so sorry” and “I’m heart broken over this” later from Tyler, my husband and I were able to come up with the money (THANKFULLY) and we’re able to close on our house the next morning at 9am on 4/1.Tyler and his team had all of the necessary paperwork over a month in advance and all of this could have been avoided had the paperwork been filed correctly in the first place. We submitted the same documents MULTIPLE times. I’m obviously very happy that we were still able to purchase the home we had been waiting on for almost 2 months, but now my husband and I are out over $14,000 and have had to put a lot of things on hold due to finances being tight.I definitely would NOT recommend going through this institution for loans and will make sure I do my research thoroughly in the future. Definitely learned my lesson and I hope anyone reading this can avoid this situation as well.
