-
March 2024 by S “The Vintage Farm Chick” VR
If I could have given 0 stars, I would have. I went to this Sioux Falls store on Saturday, March 16th at 3pm. The man working the counter was extremely rude and not at all helpful.I had received a Pandora bracelet from my children for Christmas, it was too big. We live out of town and when I stumbled upon this store a few weeks earlier, I was excited to bring my bracelet in, on our next visit to Sioux Falls. I’m new to Pandora and was looking for some advice from the “Experts” on what to do. So Saturday, I brought it in. I was not expecting to return it, unless it was offered. I was prepared to buy a smaller size and wanted to add some charms. However, when I showed the Pandora associate my bracelet (in the box), he said, “I can’t help you.” I repeated his response and he said again he could not help me because there was a 30 day exchange policy.First off, I was not asking for an exchange. I said, “ Is there anything we can do?” He said, “No!’ I was so mad, I just left. I walked through the mall and noticed Riddles Jewelry, who had a Pandora display. I walked to the counter and was greeted by their associate, Tabitha. I told her what I had just experienced at the Pandora store and she was so apologetic for them, when honestly she didn’t need to be. I explained to her what was going on and she helped me pick out a smaller bracelet and helped me pick out some adorable charms. She also got a $250 plus sale, just for being helpful and nice. Do yourself a favor and avoid the Pandora store and go to Riddles, where they appreciate their customers and want to help.
-
January 2024 by Jamie Bruflat
The staff seemed annoyed to help. We have been into this store 2 times in the month of January.The first time, I had a bracelet to return and purchased another.The second visit, my daughter purchased a ring.The 2 visits were similar in nature. The men working were unwelcoming and not friendly. They seemed irritated by our presence.I am very disappointed in the customer service that we received.In the future, my daughters and I will order our Pandora online or go to other stores.We gave them a chance to change our minds. They did not redeem themselves.
-
September 2019 by Guest User
Stopped in for a gift for my a wife and found something for my sister too. Alexa was our sales person once I explained the Mickey Mouse bracelet would make my sister cry Alexa went the extra mile with me.
-
August 2019 by Jay Ostrem
My go to place for last minute gifts. Please stop having specials on bracelets. My wife is developing biceps to be jealous of.
-
July 2019 by sblack blackmon
The ladies that work there are very helpful and very nice
-
June 2019 by LaVonne Benson
Nice, nice jewelry I could afford and the sales girl was really nice and helpful too.
-
May 2019 by Nicole Edlow
Beautiful store! I love my new bracelet! Great customer service!
-
May 2019 by Aleksander Mantica
Nice store, great variety of jewelry, friendly staff.
-
March 2019 by Stephanie Ashby
Everything is sooo pretty. The lady (Olivia?) Was very nice and helpfull, sorry I seemed weird at checkout I've been sick and was about to faint..
-
March 2019 by Gilbert Garcia
Very friendly and knowledgeable, made suggestions and was very patient even when more people were coming in.
-
February 2019 by Nataly
My sister had a terrible experience with this store. She ordered a necklace for our Mom's birthday and it was supposed to arrive by the following Thursday. When it arrived the workers told my sister it was missing a jewel and that the piece will come in from another store by the next day, which is completely fine, accidents happen. But they misquoted is on how long it would take and kept pushing the date farther away every time my sister would check in. Three days after it was supposed to be in was Christmas Eve and my sister went in and asked for the necklace but the people continued to make excuses that they haven't gotten shipment and that they don't have time. My sister asked for the manager and was then scolded by the manager for thinking it would come in this early since it's Christmas Eve and that she should have known better than to order stuff around this time very rudely to the point my sister was crying. After I received a call from my crying sister I went in and talked with the manager. I politely pointed out that both my sister and I work in the mall and that we both had gotten our shipments at 11 and now it was almost three that they should have theirs. She told me they just haven't gone through itand that they will call my sister when they do, which is what they've been telling her the last four days and they haven't called once. I asked her a few more questions about when my sister will be getting the necklace that she didn't want to answer cause they were ‘busy', when two of the workers were chatting near by and there was one customer in the store. I then told her that if my sister didn't get a call about her necklace I would comeback. They delivered the necklace to my sister at her store twenty minutes later. So I'm giving the workers there one star for their rudeness and the product five stars cause my mother loves it! But next time I'm ordering online.
-
January 2019 by Nicole R.
My daughters went into Pandora this morning for a Christmas gift. Olivia, the only sales person available, was less than helpful. When I called to speak to a manager, she told me she was third down from the manager. I told her I needed to speak with the store manager and she hung up on me. For someone who claims to be as high up in the stores hierarchy as she does, she should know better than to hang up on customers. She didn't take my name or number or anything.
-
April 2018 by Lacie Fischer
Looking for a little something special? This Pandora store is the place to go! They have an amazing selection of jewelry and an even more amazing group on employees ready to make your shopping experience top notch. Now go splurge a little (you won't regret it!)
-
April 2018 by Becca Skancke
I've been to quite a few Pandora stores while traveling and this one has easily topped them all. The girls are always so helpful and fun and the store is clean and organized! The displays they have give inspiration for people like me who can't come up with cute ideas like that. Seriously love this store and the girls in it!
-
April 2018 by Danni Hafferman
I visited this location when it was brand new! It is such a clean well put together store and the staff are so friendly and helpful.. I love Pandora and can't wait to come back and visit and start a new Pandora collection
