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September 2023 by Andy Johnson
The workers at the Sioux Falls, SD International Airport are spectacular. They are very friendly and willing to go the extra mile for their customers. Will be back again.
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August 2023 by Michael Storch
Always a great experience. Great being able to choose any car or SUV in the emerald rows.
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August 2023 by wayne auth
Did not like how i rented a call in South Dakota and it was scrapped up on driver side and no one cared.
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June 2023 by Matthew Meisner
Have had good experiences before, but today showed up to pick up a reservation I had made directly with National and was unsympathetically told they had no car for me. It's unacceptable to refuse to honor a reservation.
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June 2023 by Tracy Knapp
I love the Emerald club and the freedom and flexibility that it provides. The rewards program is decent (with one exception to be covered later in the survey).
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May 2023 by Douglas Jensen
I am an Emerald member and the majority of my experiences with National are very positive. This particular trip was disappointing as I left a bag in the vehicle when returning it. I didn't notice the missing bag for several days. Once I realized it, I called customer service. I was informed they had no record of the bag. I don't understand how a bag essentially disappears and is not found during the cleaning of the vehicle. Very disappointed to have to replace the bag and the contents of it.
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April 2023 by Tam Mot
I was in and out in less than 10 minutes I Devon at the front counter was really nice and helpful.
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April 2023 by Matthew Standland
For a small airport it was good. They won't have emerald aisles, but they still gave me a lot of fun options and had good support. The challenger was a little tough in snow, but it worked out and was still fun to drive.
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March 2023 by Erin Amick
Always a great experience renting with National! Their amazing people make sure I’m taken care of, and I loved my free upgrade this past trip!
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March 2023 by Brian Morris
Overall decent experience and equal to other rental companies. Nothing stands out as great and each location gives a different experience, resulting in mixed emotions. When executive aisle is an available, the experience is the best, though selection of cars can still be poor. Counter service at smaller locations has not been a good experience overall and takes too long. Options for upgrades is reduced as well, even when having executive elite status.
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March 2023 by Justin Thuss
Devon was fantastic and went over and above to get get me checked in for the booth next to him and even looked up a previous rental from a different location. I also heard him with customers in front of me and was super professional
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February 2023 by Jason Cruse
This is a downgraded review. In every other location where I rent from National, the service and the fleet are outstanding. I have rented vehicles from this airport on several occasionsin the past 3 months; none have been good experiences. Typically, 2-3 staff will be at the counter, wandering in and out of the office, but only one will help customers. Vehicles are in poor condition. I returned a vehicle on 1/29 that had multiple issues: no washer fluid, broken wiper blade on driver's side, dirty vehicle, vehicle would not connect to any phone device (I tried multiple), and the battery on the locks was going dead.
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February 2023 by Brandon Mulnix
As many times as I have rented, National has always provided great service and trust worthy cars. I love being able to walk up and choose what I want.
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January 2023 by abrcr99
Went out of their way to help me get everything right with the car seat they provided me
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November 2022 by Rickey Vickers
Service was prompt and efficient. Car was clean and in proper working condition.
