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February 2023 by Mike Wheeler
Allen very informative, no pressure, answered all of our questions!
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November 2022 by Andrew Hieb
BUYER BEWARE...READ ME...DO NOT RECOMMEND PURCHASING FROM MATTRESS FIRM ON 41ST STREET!! Not even a year after my purchase, the side of the bed has completely collapsed. Attempted to file a warranty claim with the manufacturer (Simmons Beautyrest) who said they wouldn't warranty our bed because the receipt from Matress Firm (MF) said clearance item. They recommended contacting MF directly. When we purchased the bed from MF, we were told to also purchase a $200 mattress protector in the event we needed to file a warranty claim. We were never told that purchasing a bed that was on sale/clearance meant we were exempt from making a warranty claim. I called Mattress Firm (41st Street) and spoke to an associate who said the best they could do was to offer me 30% off a new purchase at their store. I am not sure why after spending almost $4,000 on a bed from their store, I should have to spend even more money due to mfg defect?? I asked the associate to have the owner (Paul) call me so I could discuss the situation with him. Several weeks have gone by with no return phone call from the owner. My wife has even called to talk to Paul and has been completely ignored. After you pay for your bed, this place is crickets if you have a problem (no help whatsoever). In addition to the $4k purchase, we also at the time (December 2021) purchased two queen beds from this store for our kids. What a mistake!! Take your business elsewhere unless you like spending big money on beds and then getting screwed when there is a problem. Highly recommend checking out Costco as they have a no BS return policy unlike Paul and his matress chop shop. I am sure Paul will pretend that he has tried to resolve this problem like he has with other bad review responses, but we have given him more than enough opportunity (weeks) to have him call us resolve this issue. If this review is still up, then the issue was never resolved. Check out the Better Business Bureau's website for this business as I will be filing a claim there as well.
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July 2022 by Shelby Donaldson
Dustin helped me at the arrowhead mattress firm and he did a wonderful job! Amazing customer service. Very helpful and explanitory and very nice!!! Highly recommended!
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June 2022 by Brian H
I accidentally showed up too early. Staff helped me anyways. Super friendly and quick. I wouldn't normally leave a review on a mattress warehouse but this team and this quick interaction were positive.
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February 2022 by Mike Goertel
Friendly courteous staff and good quality mattresses
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May 2021 by allen
Good service
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January 2021 by Janette Velasquez
I spent 2 days looking for a matress, reasonably priced and of excellent quality, the ONLY place that offered both of these was MATRESS FIRM. Thank you Cody for your WONDERFUL customer service and for being an AMAZING HUMAN BEING, the world needs more CODY'S. God bless you ! Thank you so much!!!
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August 2020 by Mario Parra
Amazing service Anna was our mattress specialist she is amazing and very helpful and very understanding
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July 2020 by Javier Torres-García
This review is for the Sioux City Store. Celeste did a great job. I did some research on what kind of bed I was looking for. I came in with questions and she was very accommodating and got me a great deal. I was initially going to go home and do some more research but she assured me I was making the right decision and I was sold. Definitely will recommend my friends family and customers to come to mattress firm.
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July 2020 by Kate Barker
So I went to Mattress Firm on 41st St, and wasn't looking forward to it. Mattress shopping sucks; but we needed a new bed and it had to be done.... Surprisingly we ended up spending 3 hours there (our fault for needing help making decisions lol) and loved every second of it. Cody was super helpful, considerate, honest, and patient with us. He was genuine and talked about himself and us and it was great. He went to bat for us to get exactly what we needed, not necessarily what they usually offer or combine together. We are stoked to try our new bed (will be shipped to the store here soon!!). And we highly recommend Cody at Mattress Firm.
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January 2020 by Donna Ybarra
Great customer service. They worked with us well being this is a new place for my family. Thank you
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November 2019 by Jim Hill
Had a great experience with Eric the store manager. Got an amazing deal on a super comfy mattress!
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March 2019 by Matthew Mosher
Awesome service and great products.
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November 2018 by Logan Ware
Great owners and great prices. Makes everyone feel like family, I also noticed that everyone that works at Mattress Firm is like a huge family. If you need help with bedroom furniture, like if you are just getting on your feet and don't have the money for a brand new mattress, they will help anyway they can that is reasonable for all involved with helping you get mattresses for all the family to sleep on.They treat and act like each customer is royalty, not like other big chains that just see you as money and commission. Will shop here for all my mattress/bedroom needs. They have a customer for life.
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August 2018 by Annie Campbell
They have good beds
