-
March 2024 by JoAnn C.
The staff is phenomenal. Service is outstanding. My issue is with Speed Queen. The service staff has been out several times and most of the parts in my dryer have been replaced but it still makes a horrendous noise when operating. It is my third Speed Queen set so I know this is not normal. I wish there was a Speed Queen liaison to help with issues.
-
November 2023 by Sherry I.
We have purchased many appliances from them over the years and this will be the last! Brand new LG refrigerator and the water will quit dispensing for weeks and then start back up for unknown reasons. The service tech came the first time from Sioux Falls and was great but it had already started working again so he said he couldn't do anything. We have contacted Sioux Falls who told me to call the Madison location and when we called Madison they asked why we called them when we bought it in Sioux Falls. I called back and talked to the manager in Sioux Falls and he was very rude. I have contacted LG and get the same story that they can't fix it when it starts working again and they will if they can get there when it isn't working next time as long as its still under warranty. So, my guess is after the warranty is out we'll be having to buy a new refrigerator when we get fed up with the water situation. It won' be LG and it won't be from Karls!
-
October 2023 by Erin Feltman
Joe and Andy from Crew 3 delivered and installed our new refrigerator and range this week and were very professional and knowledgeable. They called before arrival and got to work quickly once they arrived. They took our old fridge and range and made sure I understood how to operate both of the new appliances with their features before they left and were very thorough. Thank you!
-
October 2023 by Sandra Anne McEnaney Severson
Dan Thom and his partner get five stars. They called before they arrived and were on time. They were skilled in their work, careful of our property and cleaned up after themselves. They were fun to visit with and never stopped working while we talked with them. Very knowledgeable about the new range installed, we felt confident that we had all the information we needed to operate our new oven. The range they replaced was purchased from Karl's had served us well for 23 years!
-
October 2023 by Darla Bumgardner
Just had our new Samsung gas range delivered by Andy and Joe. Absolutely outstanding customer service! They made sure everything was working and even provided a hands on tutorial. Great crew and Karl’s is lucky to have such kind and hardworking staff!
-
October 2023 by Emma K.
Failed to order parts for my service. When I called to check on it, I was told someone would call me back with an ETA for the parts. No one called me back. When I followed up again, they told me the part was finally ordered and should be getting in Friday (we're a full week from the initial call at this point), but they were already full that day and and no technicians would be available until the end of the day on Tuesday due to all day inventory on Monday. What should've been a quick couple day turnaround is turning into a week and a half. One of the people I spoke with alluded to "inventory issues" and that the system doesn't accurately tell them what they have. Unbelievable. Would give 0 stars if I could. Do not recommend.
-
October 2023 by Ty Kramer
There are not enough words to adequately describe how incredibly pleased, happy and satisfied I am with Crew5!They installed a new fridge and hauled away the old one for me today. Their expertise with this process amazing! Dan and Thom work so well together; they measure and then re-measure to make sure your appliance is going to be a perfect fit. Very neat and tidy about their work- absolutely no mess was left behind. They check with you numerous times during the installation to make sure things are looking like you want them to.This is the second time within a matter of 4 months that I have been fortunate to have Crew 5 for an install- I was so excited to see them at my door as I knew I was in excellent hands!Thanks again, Dan and Thom for your hard work, it is truly appreciated!!
-
October 2023 by Lisa Entringer
The delivery team Dan and Thom (crew 5) gave me a courtesy call before arriving. They were quick to measure all doorways they would need to go through to set up my new fridge up. They went right to work gave me a quick tutorial, removed the old fridge to the garage and quickly had that one set up and level.A very quick and easy process (for me as i did not have to lift anything :)we have always had good luck with Karls from the sale to the delivery
-
October 2023 by Annette OBrien
Recently purchased Refrigerator and delivery guys were great! Joe & Deshaun were very professional and helpful. We had great service!
-
October 2023 by Daniel Meinke
I just completed a kitchen remodel including all new appliances from Karl's. Mark, the salesperson who assisted me did a fantastic job as always, and the delivery guys, Andy and Joe were amazing. My kitchen posed some challenges as I switched from an electric range to a dual fuel gas/electric combination. The refrigerator also had to fit into a unique opening. All of it was delivered, installed and working perfectly without issue. Thanks Karl's!
-
August 2023 by Jim Clymer
Excellent service tech that found problem when no one else could. Had to buy a new refrigerator. Sales staff was very helpful in finding similar model that matched other appliances. Smooth delivery and install. Karl’s will be our “go-to” dealer for all future appliance purchases and service.
-
August 2023 by Jason Montgomery
Deshawn and Joe from crew 2 delivered our washer, took our old one and set up the new one. They were professional and very nice, all of my questions were answered, they even noticed part of my screen door was on wrong, and they fixed it, so it would stay open. They were on time and very careful getting it in and working. I would recommend Karl’s and their delivery service.
-
August 2023 by Sandra Berens
Very happy with new washer and dryer. My dryer I had picked out was delayed but the salesperson picked out an upgraded model on hand and for no extra money so my delivery was on time.Crew 5 Dan and Thom very knowledgable and did great job with installing.
-
August 2023 by Michael Peterson
The delivery team of Dan and Thom are great! They carefully moved the refrigerator in through a tight space and got it set up as they knew exactly what to do. Great communication and excellent to work with them and Karl’s.
-
August 2023 by Leisa Davis
I just got a wolf range delivered and installed. The delivery and install were absolutely perfect. Andy, Joe T, and Kyle were extremely professional and helpful. Excellent work. I am so pleased!
