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October 2021 by Stuart Brenner
Boondock ed in the parking lot 2 nights while I rewired my trailer. Completely unharassed.
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July 2021 by Ron Gustafson
we bought an 800 dollar freezer 6 months ago through Home Depot. Three weeks after filling it with meat, the top 2 shelves thawed out, ruining the meat. Four service calls later we still don't have a freezer we can use and they are still dragging their heels on refunding our money or replacing the freezer.
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April 2021 by Hoonio Stevens
Flowers have neonics on them and it is poisonous to bees. Shame on Home Depot. They are banned in Canada and Europe for this very reason. They are the main culprit in colony collapse disorder.
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September 2020 by Chad Lee
Great staff and selection! Best big box store in town!
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August 2020 by Katie Kratochvil
I'm not sure how many people I talked to about my LG appliance issue but every single phone call and every single person treated me with respect and great concern for our situation. I can't thank them enough for all of their help and getting a crazy situation resolved.
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June 2020 by Thomas Raville
Wanted to purchase a Husky tool chest combo that is priced very well. Went to the store 3 times to check it out and get some questions answered, stood there for over 20 minutes each time and even asked to have a tool specialist to come over and answer my questions, no one ever came to the department to help. Finally on the third trip I grabbed someone to get one down so I could purchase. Got the unit home, assembled the base and opened the top tool box, it was damaged so badly that I couldn’t open the lid. Another 80 miles round trip to swap out the upper box with no apologies. Now I finally have a tool box but no matching keys. Worst customer service I’ve ever had at a box store.
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January 2020 by Joe S.
This is one of four home improvement stores in Sioux Falls. (Home Depot, Menards, Lowe's, Fleet Farm). Each store has different selection of items. This store is in a good location. They have an indoor lumbar yard. Large selection of tools, flooring, garden center and any home improvement items. Prices are average. I am here about once a month. Staff is friendly and helpful when you can find someone.
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July 2019 by Sue King
They don’t stand behind their installs! Has a two hour phone call, bounced all over from one person to the next and ended up with zero help or ownership of the install job
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July 2019 by Richard K.
Home Depot is a great company and this store met almost all my expectations. Would've rated this store worse than this if it wasn't due to corporation being great. This store is not on my return list due to them not having any, I repeat ANY, cashiers open. I abhor self checkout for some simple reasons. Primarily putting someone out of work as the self checkouts as they are are only the beginning. Next is that am doing the company's work for them and not getting any tangible benefits. Know am in the minority here but, when an option, ALWAYS spend few extra minutes in long cashier line. BOO ON THIS HOME DEPOT, BOO!
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April 2019 by Bob Kramer
Absolutely the worst experience ever!!! Had looked online for items we needed. Everything we needed was in stock!! Yay! Get to the store after we had taken time off work, and half of it isn't in stock!!! BOO!!!! OK, so we order it because we were told by them it would be in the next day and they would deliver it to us and waive the delivery fee. Great! That was March 26th, the next day I called to find out why it hadn't been delivered yet and they said it wasn't in but would
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April 2019 by Grant Edw
Great people! Awesome experiences!
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January 2019 by Ross B.
Seems like a multi million dollar company should have a handle on customer service, or maybe that's the issue. I've been trying to get flooring installed for 5 weeks. When you set it up at the store all is well but then they turn it over to a contractor who calls you for installation date. Everything is delivered 3 days prior. No problem. But then there's an issue when they arrive. Long story short. My flooring is still not complete and I'm wondering why I tried to save a few bucks with a company who could care less. If all goes as planned it may have not been an issue but Home Depot is far too busy selling more flooring to the next person and would rather not deal with issues after you pay them.
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September 2018 by Dale Frewaldt
Dog friendly means it’s my go to. Helpful staff makes trips quick & easy too.
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May 2018 by Shilo Sorensen
Absolutely horrible experience. Had to order a dewalt box they didn't carry in the store. No big deal. Was told that it would be here April 26 to may 2nd. Mind you it was ordered on April 23rd. May 2nd came and no notification, called them and she couldn't give me any info on my order. Checked tracking and it was sitting in Topeka is since April 27th. Now today may 3rd I get an email that states something went wrong and now it won't be here until may 16th. I could have literally walked to Topeka and back before today. I get no explanation as to why. If you have to order something better not need it any time soon cause it will take forever to get.
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October 2017 by Angela Berry
I have had the most unfortunate experience with HomeDepot. We just bought a new place and found flooring at HomeDepot to install. I set up a measure appointment two weeks out and paid the deposit, the contractor called me the morning of my appointment and said he will be at the place anywhere from 2-4pm. I took the afternoon off work, sat in the empty place for the two hours, he was a no show. After bouncing around phone calls with several reps they "pulled some strings" and got me a new appointment two days later. Again he called me in the morning, gave me my two hour window. I sat in the empty place and he DIDN'T SHOW UP. After taking off two unpaid afternoons, I am furious. Both times he had some lazy excuse as to why he didn't come, a phone call would have been appreciated. I called for a refund of my deposit, with no apologies whatsoever from the store manager. We now only have 2 weeks until move in and no flooring appointment, so disappointed. I'm happily going elsewhere for any of our renovation needs from here on out due to extreme lack of customer service from HomeDepot.