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March 2024 by Pam
I would give this place zero stars if I could. We went into helzberg over a year ago just looking at wedding bands. They had one we really liked and they convinced us their lifetime guarantee meant they'd take care of everything and they'd take care of my engagement ring in the process. Fast forward to Nov 2023 when we got married and the nightmare begins. We drop the ring off a week or so after the wedding and tell them EXACTLY what we want. 2 months later, get an auto message that it's done, come pick it up. We'd already discussed that it needed to be shipped to us. Two calls later and they finally say they're going to mail it and it'll be here the next day. 3 days later and no one knows where my ring is. UPS finally shows up with it and it looks like absolute garbage. It's way too big, the engraving we specifically said was important was erased, the soldering looked like it had been done by a child, and the band is so thin it looks like one bump and it will break. Takes another 3 weeks to get the box to send it back. They swear they will make it perfect and another month goes by and I go to Sioux Falls to pick it up. The new engraving looks like a child wrote it and it's not centered, rather than thickening the band, they've flattened it out and made it so wide it's uncomfortable, the soldering still looks poor, and now there's dings on my engagement ring as well as the band. I tell them I want them to take them apart and give me my engagement ring back that they've all but ruined at this point and return their ring for our money back. They say it's older than 30 days, they can't return it, but they'll send it back a THIRD time to fix it. Another 3 weeks go by and I get it back today. The engraving is better and the width is better, but it still looks like a cheap knockoff ring with how poorly the band is constructed. I got married Nov 11, 2023 and it's now March 1, 2024 and I haven't had a ring this entire time. We now hate the ring but we're stuck with it. If you want someone who's going to deliver quality repair and customer service, go literally ANYWHERE else.
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January 2024 by Michele Nolan
Very helpful and knowledgeable. Would do it all over again.
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January 2024 by Ken Markie
What is almost always an impossible feat for a guy, was made super easy and was pointed in the perfect direction by Melissa. She made every bit of the process effortless and right. Thank you Melissa.
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January 2024 by Austin Swier
I had a great experience, Mel was great!!
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January 2024 by Steph Anderson
When my boyfriend and I started talking about getting engaged I figured it was just that... We had looked at styles of rings for the both of us, and had tons of ideas. So we decided to just go in and take a look. We have both been previously married so the only thing I knew is I wanted nothing that resembled my 1st ring or his ex's.We literally stopped in and got the ball rolling. It was effortless and fun. Mel was helpful from the second we walked in the store. She basically held our hand through everything. We really didn't have a price range even figured out, she helped us stay with in our means. We ended up putting a loose Dimond in the perfect setting. When it was put on my finger my boyfriends face lit up like Christmas morning. That's when u know!!! If it wasn't for Mel guiding us we would probably still be on the hunt for the perfect ring. So thank you, for being part of this special time for us!!!
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January 2024 by jazmine Brierly
I always have hard time when it comes to finding jewelry that I like. Melissa changed my whole experience! and I would never shop anywhere else from now on. She found the set that compliments my personality and I never get tired of. She made me so comfortable in asking questions , explaining how to take care of the stones and helped me with the warranty. I can’t thank her enough ! her smile shines as bright as the diamonds!
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January 2024 by Krisha Stroschine
Highly recommend the team at Helzberg in Sioux Falls. I showed Mel a picture of the ring and setting that I liked from years before at a pawn shop and she was able to find something similar, but better that I fell in love with! After the fact, whenever I have any concerns with my ring they are great at looking it over and getting anything fixed that needs taken care of.
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January 2024 by Crista Pick
Mel was wonderful to work with. She is knowledgeable on the product, able to correctly get my ring sized, and was very efficient in answering all my question's via text and when I was in store! I would highly recommend her to anyone looking for a jewelry purchase!!!
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January 2024 by Bobby Kephart
Stopped into helzburg diamonds and Melissa was very friendly and helpful. She able able to answer all my questions and made finding the right ring a fun experience without feeling obligated or pushed. If your looking for that special ring for that special someone stop in and ask for Melissa you won't regret it.
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January 2024 by Amy Marie
I unfortunately had damaged my wedding ring beyond repair and needed to find a replacement. Mel was amazing in helping me find something that was specific to my style and needs. She is our go-to for jewelry for life!
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January 2024 by Donna Jurrens
Mel was very patient. I had no idea what style of engagement ring I wanted when I started. She took the time to help me sort through their many beautiful options.
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January 2024 by Devon Alexander
Called in to ask some questions and spoke with Mel. She was wonderful and took the time to answer all of my questions. She was very knowledgeable and made sure I understood everything. I didn’t bother checking anywhere else after that!
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January 2024 by Neppy49
Stopped in to look at engagement rings, everything was going well until I got sent to the back room to look at the ring under a microscope. This was just a ploy to get me to sit there for 45 minutes while Mel tried to give me the most boring history lesson on Helzberg diamonds and one of the worst descriptions of Warren Buffet i had ever heard all in the name of trying to get me to buy this ring.I asked multiple times if they could just simply write down the information for that particular ring, as I had other places to look. Mel became extremely rude and snarky and very pushy at the fact that I wasn't buying a ring that day. So I had to just get up and walk away.My S.O. really liked that ring, and I would have most likely went back until being treated so poorly by Mel. Won't be returning..
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December 2023 by ellie
Decided to treat myself to my first piece of jewelry today for the holiday and my experience was wonderful! Brittney was very friendly and was able to immediately show me exactly what I was looking for. She worked with my budget and I didn’t feel any judgement whatsoever when choosing a piece in a lower price point. She made me feel so welcomed and I was taken care of so well! Very professional environment and a memorable experience for sure - I will be shopping here again, hopefully when Brittney is working!
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November 2023 by Taylor Tschetter
Had a great experience working with Mel today. She made the process of buying a ring very straightforward and easy. 10/10 would recommend.
