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March 2024 by Pam
I would give this place zero stars if I could. We went into helzberg over a year ago just looking at wedding bands. They had one we really liked and they convinced us their lifetime guarantee meant they'd take care of everything and they'd take care of my engagement ring in the process. Fast forward to Nov 2023 when we got married and the nightmare begins. We drop the ring off a week or so after the wedding and tell them EXACTLY what we want. 2 months later, get an auto message that it's done, come pick it up. We'd already discussed that it needed to be shipped to us. Two calls later and they finally say they're going to mail it and it'll be here the next day. 3 days later and no one knows where my ring is. UPS finally shows up with it and it looks like absolute garbage. It's way too big, the engraving we specifically said was important was erased, the soldering looked like it had been done by a child, and the band is so thin it looks like one bump and it will break. Takes another 3 weeks to get the box to send it back. They swear they will make it perfect and another month goes by and I go to Sioux Falls to pick it up. The new engraving looks like a child wrote it and it's not centered, rather than thickening the band, they've flattened it out and made it so wide it's uncomfortable, the soldering still looks poor, and now there's dings on my engagement ring as well as the band. I tell them I want them to take them apart and give me my engagement ring back that they've all but ruined at this point and return their ring for our money back. They say it's older than 30 days, they can't return it, but they'll send it back a THIRD time to fix it. Another 3 weeks go by and I get it back today. The engraving is better and the width is better, but it still looks like a cheap knockoff ring with how poorly the band is constructed. I got married Nov 11, 2023 and it's now March 1, 2024 and I haven't had a ring this entire time. We now hate the ring but we're stuck with it. If you want someone who's going to deliver quality repair and customer service, go literally ANYWHERE else.
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January 2024 by Pierce Brue
Great and friendly service! Melissa helped me find the perfect anniversary gift that fit within my budget! 5 stars!
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January 2024 by Jake H
We had a great experience here all thanks to Bobbi Jo and the rest of the team. They made it quick and easy and enjoyable.
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January 2024 by Heather Gorden
My favorite jewelry store. Love the sparkle & getting my jewelry cleaned. I would love to add a diamond to a very important finger one day! A girl can dream...
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January 2024 by Kayla Runge
Mel was such a BIG help. She helped my husband and I find a gift for someone special to us. Thank you so much Mel ?
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January 2024 by chad borman
Have bought many items from here and always go through Mel,she does a fantastic job,listens to your needs and is there after the sale. Can't go wrong with her as your go to person.
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January 2024 by Nichole T
Love Helzberg Diamonds. Staff is always super friendly and there to help you find the perfect gift for any occasion! One stop shop for all your jewelry needs!
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January 2024 by Sarah schreck
I always go to Mel at Helzbergs she is so helpful and goes out of her way to make sure you get quality and the best deal. I’ve never gone anywhere else for my jewelry!
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January 2024 by Jimmy Banouvong
Had a great experience with Mel. Thanks again!
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January 2024 by Jesse Ihnen
Melissa is great! She helps me every time I come in and makes sure I get the best deal possible.
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January 2024 by Sara Pieza
Melissa was so helpful..
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January 2024 by Michele Nolan
Very helpful and knowledgeable. Would do it all over again.
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January 2024 by Ken Markie
What is almost always an impossible feat for a guy, was made super easy and was pointed in the perfect direction by Melissa. She made every bit of the process effortless and right. Thank you Melissa.
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January 2024 by Austin Swier
I had a great experience, Mel was great!!
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January 2024 by Steph Anderson
When my boyfriend and I started talking about getting engaged I figured it was just that... We had looked at styles of rings for the both of us, and had tons of ideas. So we decided to just go in and take a look. We have both been previously married so the only thing I knew is I wanted nothing that resembled my 1st ring or his ex's.We literally stopped in and got the ball rolling. It was effortless and fun. Mel was helpful from the second we walked in the store. She basically held our hand through everything. We really didn't have a price range even figured out, she helped us stay with in our means. We ended up putting a loose Dimond in the perfect setting. When it was put on my finger my boyfriends face lit up like Christmas morning. That's when u know!!! If it wasn't for Mel guiding us we would probably still be on the hunt for the perfect ring. So thank you, for being part of this special time for us!!!
