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October 2023 by Tammy Larson
I had outgrown (literally) my wedding ring and had been thinking that rather than having it resized, I would check into having it redesigned. My daughter suggested visiting with David Stensrud at Gunderson's (she'd also had a ring created using a diamond she'd inherited from her grandmother). I took in some jewelry I no longer use to trade in along with photos of designs I liked and consulted with David. He listened to my ideas, provided a sketch and cost estimates, and using the diamonds from my previous ring, ultimately created a ring that I love. If you're thinking about reconfiguring a piece of jewelry, I recommend visiting with David at Gunderson's.
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October 2023 by Kennedy Kramer
My experience thus far has been amazing! The process has been super simple and the staff at Gunderson’s have been beyond helpful! They also work super quickly! They told me my ring would be ready in 10-14 days after a sizing, but I got a text that it was done in 1.5 days. I would recommend them to anyone who is looking for jewelry for any occasion!
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October 2023 by Kevin Strickler
Michele was a great help as we found new weddings bands after 40 years of marriage. She was patient and friendly. Flexible since it took several visits to find the “right” look for us.Thanks Michele!
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October 2023 by Mikaela Schaefer
Amanda was great! She walked me through the entire process of designing and creating my custom wedding band and fashion ring. She showed me different examples and drawings of my ideas. Then when it came to ordering them, she gave me a timeline and communicated when the rings were in shop and ready for pick up and pricing all in advance! They were also fast and efficient with excellent work! Amanda made me feel included in the entire process and I am extremely happy with how my rings turned out. Thank you Amanda and Gunderson’s for everything!
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October 2023 by Shannon T
Always above and beyond service from Gunderson's, especially from David. The prices for repairs are so reasonable and their selection is gorgeous and has something for every taste. I don't even have to visit the other jewelry stores in town to know Gunderson's is the best.
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October 2023 by Lauren Muller
Gunderson’s was great helping me rebuild my wedding ring after my original broke (purchased from a different jeweler). Customer service was excellent, Amanda kept me updated every step of the way. The finished product is near identical to my original ring set. Couldn’t be more impressed!
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August 2023 by Amanda Nelson
I cannot believe the audacity of some of the employees working at this business, and how they're even still employed here?! I get mistakes happen, but messing up on the order of a $1,500+ men's wedding band 3 times is a little absurd. Okay, sure, let's give them the benefit of the doubt that it was the company's fault they ordered through. After I thought everything was reconciled (we started working with a new saleswoman), we needed an appraisal sent over for my band (also purchased there). Abby, the gal we had been working with, didn't even remember us? It's comical at this point! We were just in a month and a half ago, for the last time we had thought to pick up my husbands band. (After being in 3+ times over the prior 2 months trying to straighten out everything!!) After over 5 hours and no email, we called back to check in and another lady named Megan answered. She told us Abby has been with a customer to which we responded, "For 5+ hours??". My husband finally said that they have been terrible to work with. Megan replied "Cool" and hung up! CRAZY these sales employees are working at a JEWELERY store selling thousands and thousands of dollars with zero customer service skills.
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August 2023 by Jodi Meisenheimer
Michelle at Gunderson’s did a wonderful job helping us for our wedding bands. She was knowledgeable and willing to go the extra mile with us every step of the way. Will shop with her again!
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August 2023 by Tyler Parks
This place is horrendous, I would rather buy a ring from the Dollar General than ever deal with the rude customer service that I have received at the Sioux Falls location. Megan and the manager have the worst customer service skills that I have ever witnessed. I don’t know how you can get a ring order wrong three times, and then after giving them another chance they finally got it right. Fast forward, I had to call them for an appraisal of the wedding band and they said they would tell our sales lady to email it over. Seven hours later still didn’t receive an email so I call them back and Megan said that our girl had been with a customer. I replied, has she been with a customer for seven hours? Your store has been difficult to deal with. Megan proceeds to say “cool” and hangs up the phone. This place is a horrendous company to deal with, their yelp reviews are way more accurate.
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August 2023 by Tyler P.
This place is horrendous, I would rather buy a ring from the Dollar General than ever deal with the rude customer service that I have received at the Sioux Falls location. Megan and the manager have the worst customer service skills that I have ever witnessed. I don't know how you can get a ring order wrong three times, and then after giving them another chance they finally got it right. Fast forward, I had to call them for an appraisal of the wedding band and they said they would tell our sales lady to email it over. Seven hours later still didn't receive an email so I call them back and Megan said that our girl had been with a customer. I replied, has she been with a customer for seven hours? Your store has been difficult to deal with. Megan proceeds to say "cool" and hangs up the phone. This place is a horrendous company to deal with, their yelp reviews are way more accurate than google reviews.
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August 2023 by Amanda N.
I cannot believe the audacity of some of the employees working at this business, and how they're even still employed here?! I get mistakes happen, but messing up on the order of a $1,500+ men's wedding band 3 times is a little absurd. Okay, sure, let's give them the benefit of the doubt that it was the company's fault they ordered through. After I thought everything was reconciled (we started working with a new saleswoman), we needed an appraisal sent over for my band (also purchased there). Abby, the gal we had been working with, didn't even remember us? It's comical at this point! We were just in a month and a half ago, for the last time we had thought to pick up my husbands band. (After being in 3+ times over the prior 2 months trying to straighten out everything!!) After over 5 hours and no email, we called back to check in and another lady named Megan answered. She told us Abby has been with a customer to which we responded, "For 5+ hours??". My husband finally said that they have been terrible to work with. Megan replied "Cool" and hung up! CRAZY these sales employees are working at a JEWELERY store selling thousands and thousands of dollars.
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August 2023 by Alexander Kessinger
Took a vintage piece of jewelry inherited from my grandmother in for an appraisal, and the turnaround time was less than 30 days, about two weeks. They were extremely professional throughout the interaction at the storefront. Plan to utilize their services in the future. Thanks!
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August 2023 by Morgan Hale
Working with David at Gunderson's was such a wonderful experience. He was never sales-y or pushy in anyway. He truly just wanted to help me find what I wanted. When I couldn’t decide on what looked best for a wedding band, he whipped up some ideas I never would have thought of. I love going back for all my other jewelry needs because he is so incredibly helpful.
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July 2023 by Kelsey Carlson
I had an amazing experience getting my custom engagement ring at Gunderson’s!! From stopping in to just looking at rings, to picking out the perfect diamond, & getting my setting custom made, the staff at Gunderson’s were amazing and made sure my ring was exactly the way I wanted it! Thank you Michelle for all your work on finding me the perfect diamond in our budget. We could not recommended Gunderson’s enough!
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June 2023 by Tyler Schwan
The best jeweler in South Dakota. Gunderson’s staff have all been genuine and they go above and beyond to meet your needs without being overly-aggressive in the sales process. It’s the only jewelry store in SD that feels like you’re in a store within a large metro market (Minneapolis, Chicago etc.) when you walk in. Vast selection. We will be lifelong customers.
