-
January 2023 by David Smith
Good selection. Serious price hikes. Don't buy anything top shelf here.
-
April 2021 by Gia Love
I understand policy and procedure but being rude and condescending is another thing. Yes I called 3/30/2021 because once getting home and putting my bag under my arm and holding the bottom the same way in which it was carried out of the store, one of the $50 bottles fell from the bottom and broke. I'd just spent over $150 today and frequent the store twice a week at the least, spending a minimum of $60 every visit. Heather mentions that people leave and say they broke items and never have so they stopped replacing items once they have left the store. I informed her I had pictures and that a new bagging procedure may be needed because putting a bottle Remy VSOP, a bottle of 1738, and 2 packs of smokes in the same bad was obviously not the best idea. She went on to tell me that if I grabbed the bag from the top and did not secure the bottom then what did I think... This is after I advised Heather that I grabbed the bag out of my car the same I grabbed it when taking it off of the counter and walking out of the store. In all actuality I don't know of any woman who's one hand can cover the entire bottom of a large brown paper bag. It's just not possible.Either way.... This is when the customer is always right comes in to play. Understanding that a future discount (which is what I asked if was possible or not ) was not an option listening to a suggestion to ensure it doesn't happen again to anyone should have not been an issue. Instead Heather talked over me and was extremely rude. Heather acted as if I was arguing or combating the issue and or demanding a refund. I felt under appreciated and wanted to drive back and return everything.I suggest a little customer service training for Heather because one thing that she seems not to be aware of is, 9 times out of 10 the customer just wants to be heard. I was okay with company policy but the method of enforcement requires a little shaping. Treating customers as liars due to past experiences or just being outright rude and unprofessional IS NOT OKAY!!I'm willing to train, guide and lead anyone who may require further customer service training. Here is my first free pro tip..If you are Listening to Respond and not Listening to Understand you are doing it WRONG!!!*********THANK ME LATER*********
-
March 2021 by Jordan F
Bad experience here. I won't shop here anymore.
-
February 2021 by Mariana Boogerd
They need more fruit choices in Cold Alcohol
-
October 2020 by Lolettha Tatum
Cashier was polite and there was a good variety of alcoholic beverages a available.
-
October 2020 by John Bradberg
20% over what you'd expect to spend in homebrew ingredients and the checkout clerk wasn't wearing a mask.
-
September 2020 by Shirley T.
If you could imagine Christmas Morning for adults, that would be this place! Every corner you turn, more delightful and intriguing items were found. An incredible variety of unique products. The checkout staff was very helpful and even boxed everything up for me!
-
August 2020 by danny duerksen
Good selections
-
May 2020 by Ryan Luttrell
Not a fan. The selection is good enough but prices are significantly higher than other places in town. Also the Heather lady that owns the place is a real dunce. I tried calling her several times with some questions and she was too busy to ever called me back. She must think she’s pretty cool or something.
-
April 2020 by Amelia Ackerman
I bought expired beer and GoodSpirits refunded my money and bought be a 6 pack to make it right. They have great customer service!
-
March 2020 by Mark Moorhouse
Friendly and knowledgeable staff. By far the best place in town to buy craft beer singles. They do a great job of rotating their beers. It’s not all the same old stuff that never seems to get changed out like at a lot of the other liquor stores.
-
February 2020 by Jason LaBore
As always AWSOME! THANKS JUSTIN.
-
December 2019 by Natalie Witte
Super cool place with a lot of options and wide variety of brewing materials!
-
October 2019 by Ric L.
Whoa, this store is the mecca of beer. I could easily spend several thousand dollars in this store, without buying any duplicate beers, and simultaneously ruin my budget and liver. This store rivals some brew-vana stores In Brooklyn.
-
September 2019 by Stadiume Hott
Wonderful place. Always sold some of my favorite import Belgian Beers that you can't get in many places. Great location. Every time I drove past I forgot about it and was always reminded to make a quick trip to stock up on some delights. The high prices for quality are to be expected for such wonderful Beers. Their general Alcohol selection is excellent. So too is their snack selection. Recommend this place.
