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July 2023 by Mike W.
This review is only for the service/parts/customer service.I am new to this dealership and have had my two vehicles in here in the past to be repaired/maintained. They have done a pretty good job up until now.Janene (JDBD Sales Associate) emails me after my vehicle was in and asks how my experience was, they pride themselves in customer service, and if for any reason my experience did not go well to reach out to her. Okay Ill reach out to her by responding back to her email.My response:JaneneYa you probably don't want me to fill out a survey. Ive been waiting for a part for my 2001 Chevrolet Suburban for a month. Kendal (Service advisor) left your company. Now I have a new service advisor (Harley). Harley tells me your parts dept can not find the part (Rear actuator control unit for 2001 Chevy suburban) because my vehicle is too old (really? 22 yrs old) and Chevrolet doesn't make that part anymore. I'm ok with a non GM part I told Harley, but the parts dept cant find an aftermarket part either.So I am informed that I should try to look on Ebay etc and see if I can find the part for you guys. Well I'm not a mechanic and I don't play one in the movies. So in 3 minutes, I find a part on Ebay that has the word actuator and vent door in the description title, but I'm not sure if this is the part. So does Billion GMC expect me, a non mechanic, to know if this is right part and buy it, or every time I find a possibility to call Harley and ask him if what I found is correct? It seems to me, the customer, who pays top dollar to take my vehicle to the dealer vs a small shop, that someone from the dealer should search Ebay to find the correct part for me. Hey, maybe I'm wrong. I don't know. Just seems like lack of good customer service to me.It has been two days since I emailed Janene and I have not heard back from her. Doesn't seem right to me. Unhappy customer - I would get back to them ASAP. There was no auto email coming to me to tell me she was on vacation etc. So the customer is overlooked. That is no bueno.I need this part so my vehicle's AC will work. Its summer and its hot and I cant use this vehicle for any long trips.
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May 2023 by Russell B
I was just in line at the express lube for 45 minutes before some dope came out to say that they didn't have time to service my car... They maybe could've told me that half an hour ago. Customer service is very much lacking.
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March 2023 by Bev C.
Had the oil changed after a 2.5 hour wait. Had to go back the next day as oil was running out of my car. The tech had crimped the oil filter when he installed it. Had I been less observant I would have had a major engine problem. They did install another filter and topped the oil back off. I spoke with them about getting the big oil stain off my driveway. They would send a tech out after the snow event. It is now over a week later and the stain is still there and I have not heard a word. Less than stellar results for an "express" oil change.
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February 2023 by Heather Shaheen
I had my warranty cover new visors but due to illness never got picked up. They told me they had them behind the managers desk I handled the situation. Now today I’m told them don’t have them anymore so therefore they sent them back without contacting me. Very disappointed with the responses/communication.
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April 2021 by Emily Y.
If I could give this place zero stars, I would. THIS IS YOUR WARNING, DO NOT COME HERE. They will screw you over in a heartbeat. The guy sold me a truck, said nothing was wrong with it. Said it was perfect and ran great. Really? Then why did I have to have the oil leak fixed, the ignition switch replaced, the seats sewn up, and the battery replaced twice...after the second day of having this truck, that "supposedly" runs great and is perfect? Exactly. The radio doesn't work either, so I have to fix that myself, and the Fender Flares flew off driving the truck down the interstate due to them being put on poorly. They said they'd pay for all the damages done, but after they said that, they stopped returning emails and calls. Highly thinking about suing for deceptive advertising.
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August 2020 by Rebecca F.
I am giving Aaron Tyler some serious props for being one of the beat service advisors I have worked with! Being in the car business myself, I know the job is tough and he really is amazing!! I won't take my vehicle anywhere else!! Nice work Aaron!
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October 2019 by Jenny K.
Bought a truck through billion and the heater went out. Called in to see if the fan was covered under warranty, and they told us they couldnt answer that unless we brought the truck in. Gave them the truck for almost an entire day, only to have them charge us $100 for a diagnostic we didnt ask for and to tell us that a fan is not covered under warranty.