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January 2024 by Lorilee IsAwesome
Terrible service. I was greeted when I walked in the door today, however I was ignored shortly after. I walked up to a guy working there and told him I couldn't find anything wide enough to fit. He said all the sizes on clearance are in the back. I told him I would like a wide with and it doesn't have to be clearance. He walked away and didn't return to talk to me. There was three guys up behind the counter just chatting among themselves. I went over to the Keen shoes since I know they run wide. I stood there several minutes wanting help to see if they had my size in ANYTHING. They kept goofing off so I left empty handed. I shouldn't have to beg them to look for my size.
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October 2023 by Christopher Cable-Cheval
Most excellent care, help with selecting proper footwear for Plantar Fascitis. I was able to order/buy exactly what I wanted and turnaround time wasn't too bad. The shoes (all Hoka Brand) are perfect.Mega thanks to Chris for his knowledge and help. Shout out to Mike for his additional support in future purchases. I will be back for more! Thanks guys!
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October 2023 by Sharyl Netz
My husband and I both purchased shoes. We were charged wrong so the clerk rerung the sale. Unaware that it was still wrong, we left the store. I called the store several times to get it resolved but would always get the answering machine. I still haven't been called back. I will never shop there again.
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May 2023 by J and L S
Michael was excellent! Just from the way I was walking he knew I had pain in the side of my leg and what type of shoe would help! He was very thorough and made sure it fit well and that I was happy with my purchase. Would highly recommend Michael and Fit my feet. Have since sent 4 people there and they all have been pleased with his service!
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May 2023 by S J
Stellar service from Mike, he spent over an hour working with me, I learned so much about my feet what I needed for support and he was able to "Fit My Feet" with a proper shoe for my fitness and also a great recovery sandal for around the house. The shoes are great quality, and the service I received from Mike was absolutely worth the wait, his service and knowledge are impeccable!
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May 2023 by Jamie Decker
Very poor service would NOT recommend this place waited over three months and still have not received shoes for my husband who is diabetic. Poor service. Never again
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December 2022 by Gary McCarter
Excellent service. Talking to Sam was like talking to my foot doctor. When they did not have the shoe I wanted in the size I needed, they told me where to find it. Would definitely recommend them!
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November 2022 by Constance Beeson
Stop by and talk with Erik.....he did a amazing job finding a great pair of Oboz for my husband ! (He has the cutest Australian accent)
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June 2022 by Dani N Joe Bruntz
Jason is a fantastic sales associate! He understood my needs and found a great looking shoe. The transaction was fast and easy! I would highly recommend Fit My Feet and especially Jason Phillips!!
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May 2022 by Judi Jaggie
Awesome customer service. Have neuropathy and I’m now in a pair of shoes I can wear all day. Definitely will return to this store for my next pair of shoes.
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January 2022 by Julie Schneider
My husband and I both have custom orthotic inserts and have saved us from foot surgery and arthritic pain in our toes just by getting custom inserts!! They have a huge selection of high quality name brand shoes to choose from! The staff is very knowledgeable and caring to make sure the shoe fits well and complete customer satisfaction is obtained!
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December 2021 by Lloyd McKibban Jr
Jason was an amazing shoe fitter. I came in looking for a shoe that was hard to find, especially for someone with large feet and extra wide feet at that. Amazingly, they had the exact size and color. And the customer service was above and beyond the expected. Thank you Jason, you're the best. I'll send my friends and family here first.
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December 2021 by Kristen Krogman
Terrible customer service experience! I was ignored for 15 minutes as employees walked past me, not even acknowledging my presence. When I finally did chase one down, he told me that they couldn't get the shoe I was looking for right now. No offer to let me know when they could get them or even to get up from where he was sitting to double check the computer.
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November 2021 by Susan R Lathrop
I spent $140 on a pair of shoes 6 months ago. The insides are already getting tore up and they are almost unbearable. I will never be back and spend that kind of money on one pair of shoes
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November 2021 by Kirk L.
We went in for shoes for my wife who is in the nursing field. Upon selecting a pair of shoes she asked if they could be returned. The guy said yes just wear them around the house. Long story short they didn't work out so she went to return them. They would only exchange them. When pressed they said it's on the receipt. This person is the same one who sold her the shoes in the first place. He should have indicated this in the beginning and we could have passed on the purchase. I guess the sale was more important than customer service.
