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December 2023 by Wendy J.
Took our lab in for a DIY bath, and nail trim the other day. I got there a bit early before they were open. The manager/owner opened the door to let me know they didn't open until 10am (9am Saturdays-my bad). I asked if I could just leave her for a nail trim since the groomers were there, and said I could come back at 10am to give her the bath when they opened. He said "nope, not until 10am". I waited 25 minutes outside (He saw me waiting). Went inside at 10am only for the manager/owner guy to tell me the nail trim wouldn't be available until after 11 or 12. So knowing a bath only takes about 20 minutes, why wouldn't he tell me that at 9:30 when he spoke to me at the door? I'd have waited to do both tasks after 11 or 12. Why would I wait around for a possible 2+ hours after bathing my girl, for a nail trim? We've been regular customers for several years. He knows us and knows we come in for a quick nail trim at bath time. They've always taken us as a walk-in. I can understand if they were busy and couldn't work us in like they usually do. But again, why not tell me that at 9:30 when we spoke at the door? This was very poor customer service imo, which I've noticed has been declining at this store. Just rude and unhappy, except for one employee I've enjoyed visiting with before. Probably not there anymore because he was too cheerful with customers. LOL This was the last straw. On a positive note...we found a great place we will be going to from now on. Bye bye Earthwise And their bathtubs are not well cared for anymore. I noticed the Gunky buildup was way worse than before and hair everywhere. I decided to just walk out without giving her a bath after seeing that. The water is always barely lukewarm and the dryers are junk also. Kinda glad this happened, since it lead us to our new doggy spa place.
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December 2023 by Pamela P.
Groomer was the sweetest and was very informing during pick up time. My pups looked so perfect. Thank you Jamie for everything today! We definitely we will be coming back each time for grooming.
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October 2023 by Arlin Meier
We bring our 2 dogs to Jamie for grooming on a regular basis and are always pleased with the results. She is awesome!I recommend her without hesitation!
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October 2023 by Debbie Baker
This place is the best we’ve ever been to. We have two Spitzs with long hair and taken them to groomers for years. They even brush their teeth. Anna was very friendly as were the other employees. Great variety of dog food and treats. A little pricey but well worth it.
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August 2023 by Josh S
Took our dog in for a nice affordable self serve shower. After we were done, the employee helped us locate some ear wipes for her. They have "dog cologne". I recommend the Passionfruit. It was a fun experience.
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August 2023 by Barb DeVos
Incredible! Clean, super first experience. We’ll definitely be back.
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August 2023 by Liz C
Great place to wash your dog. Very friendly and helpful staff willing to show you how everything works. Nice options for shampoo as well as nice towels and a dryer to use when you're all done.
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July 2023 by S
I spoke with Courtney on the phone & she patiently answered all my questions. She was very kind & knowledgeable. She added our Golden Retriever pup to the Grooming wait-list & explained how the “self-wash” & “walk-in” services work. When I went to EarthWise the next day to pick up the food, Courtney was working. She welcomed me, & immediately recognized my voice from our phone conversation. She showed me some supplements. I plan to discuss her recommendations with our Vet. Everyone was gracious & helpful. It was a pleasure to shop at EarthWise.
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July 2023 by Micki Lundin
Earthwise was a fantastic place for me to take my dog for a nail trim and a bath. The nail trim was fast, the person was so friendly to me and also to my doggo! Using the self serve wash equipment was so easy too. The whole place is very clean and you can tell by the top notch service that they all really care about animals. Highly recommended!!
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July 2023 by Nicole Thompson
Had a great time at the self wash with our husky! They were very helpful with our first visit! They have a great selection of natural dog foods as well! Our new go-to store!
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July 2023 by Lexi Freiborg
This is the only place in town that my husky doesn’t mind taking a bath. The spa is always clean and very convenient to get your dog in/out of the bath tub. I Highly recommend to anybody that has a extra fluffy furbaby.
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June 2023 by Jennifer Bright
I have called ahead 5 or 6 times to see if groomers are still available at around 2:30pm. Everytime they put me on hold and I get the answer that unfortunately our groomers are done for the day. Noone ever asks me if I want to set up an appointment either. I don't know how a business can make any money when they are continuously turning customers away. I will not be calling again.
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June 2023 by Nicole Kirk
Staff was very helpful and friendly! I have a shy dog but she loved saying hello to staff and had a peaceful experience using the self-serve dog wash. My dog is squeaky clean and happy! I was also ableto find all of my favorite products!
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April 2023 by Sahara VanTassel
Awesome self service pet wash! And amazing customer service! My dogs coat looks so shiny ❤️
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April 2023 by Desa Tracy
This was the time looking for a self wash but this place will be my go to from now on! The staff helped me and my dog as soon as we stepped foot inside, he showed me how to work the self wash with 3/4 different shampoos, a convenient little door and ramp for my big guy to walk right in! I was surprised to see they even provided brushes and towels in the self wash (which I didn’t know was a thing so I came prepared lol) especially for such a cheap price… I was happy with this place but it’s cooler that my dog enjoyed it even more being his first time!!! Thanks Earthwise and Staff!
