-
January 2024 by Matt Iverson
They were able to squeeze me in when I was in a pinch. Everywhere else I called said at least 3 days out. Did a great job getting me back on the road. By far the best customer service I've received at an auto place. Emily was fantastic!
-
September 2023 by Deb Mensing
Emily and Micah were very friendly and answered all our questions. Will be returning for repairs.
-
September 2023 by Cole Berends
A really amazing experience with this place. Very professional, kind, and respectful. Their communication is spot on. They provided me with everything that needed to be done to my truck efficiently and effectively. A wonderful customer experience and highly recommend!
-
August 2023 by Seble Mitiku
I appreciate the staff and mechanics at the west location! Kind and they makes sure to give you detailed info and advice. I’ve been able to get my car back within the same day my last 2 visits. Thanks!!!Services: Transmission
-
August 2023 by P
Gone just for inspection they compel me to change brake or said they'll put sticker. Bad service. overcharging. don't recommend. Stay away from them.
-
March 2023 by Donald Ferguson
This place is not for everyone. But Chris's mechanics know what I want and expect
-
March 2023 by Justin Mitchell
Extremely reliable and incredible service when you need it most! Forget the big chain auto repairs shops Chris’s auto actually cares!Ive had two extremely positive experiences here. First time was for something more routine an oil change and clearing a check engine light. Phillip was extremely knowledgeable, helpful, and went through exactly what was wrong with my vehicle and how to take preventative measures to stop it from happening again. They were able to get me in same day and were very quick. Prices were very fair as well!Second time was what really solidified me only going with Chris’s auto moving forward. I had a bad charcoal canister which had been misdiagnosed/not properly fixed by a different repair shop. Again Phillip and the team at Chris’s got me in, same day to have it fixed properly. He went through exactly what was wrong with the vehicle, what he would be doing to fix it and locked in the cost BEFORE the work was done. This is a auto repair shop that you can trust and they really go the extra mile to make sure you feel like family. If you’re new to the Sioux Falls area, don’t waste your time at the big chain retailers, head over to Chris’s Auto and ask for Dr. Phillip Pounds!
-
March 2023 by Matthew Whitener
Excellent service, very knowledgeable, and they were willing to work with me on the repairs that we're not of Paramount importance, to keep me in budget and get me back at least running. We'll use againServices: Electrical
-
March 2023 by Kelly Blanton
We have been to Chris's West many times with a couple vehicles and they are excellent. Everybody I have spoke with from office to shop is very friendly. They take the time to explain everything and answer all my questions. When I call on the phone I can hear the smile in their voices. Emily has handled financing with us and it's a quick easy process.. I would highly recommend this shop to everyone.Services: Electrical
-
March 2023 by Jason Kimball
My name is Jason Kimball, owner operator of Sioux Falls Plumbing LLC. and Phillip Pounds with Chris's Auto West helped me out in a big way. My primary service vehicle sprang a serious power steering leak and my schedule didn't permit a lot of time to have the issue resolved. Chris's Auto managed to fix that issue, several others and my vehicle in like new condition in record time. Thanks Phill!Services: Steering & suspension repair
-
March 2023 by Roxie Russell-Otten
Friendly, great service!! Highly recommend!!Service: Oil change
-
March 2023 by Allen Corbin
My rear drive Axle was leaking oil by the drive shaft and they got it fixed in no time even on their day offService: General repairs & maintenance
-
March 2023 by Shell Bell
They did find the problem with the car, right away, which wasn't what I thought. Was a pretty obvious call. But the quote I got was $1400, there was no you could go this part vs this part. Just 1 est. & we need to order part asap. Took it somewhere else & did get those choices which made my total bill less then half their quote at 680. But I do think the mechanics here are solid, I wouldn't be worried about a fix they made & it is SO Great they have a payment option for the cost of sudden repairs. That's a great service for sure cuz Try as we may we can't always be prepared for something like a new transmission or tie rods.
-
March 2023 by Nate K
Took my vehicle in to get my alignment adjusted yesterday and I left very happy with the service provided there. I'm a DIY'er who wrenches on my own vehicles for the most part even if I have to drive to Omaha to find a place that will rent a bay with a lift so I can do my own work. That said, I'm not an auto mechanic, far from it, what I don't know easily outweighs what I do know, but I do know enough to have a reasonable discussion with the professional mechanics at a shop about cars, troubleshooting, and doing work on them. With that all in mind I'd like to say that I had a great time chatting with all 3 of the mechanics that were in the shop yesterday, they all left me feeling like I'd be in great hands taking my vehicle to them for anything that I don't want to do or that I am not equipped to do myself. I'm sure I'll be back to let them work on my vehicles if / when the need arises.Service: Wheel alignment
-
March 2023 by Jon “TheUltimateMerk” R
This place has an awesome atmosphere. I was getting a Pre-Purchase inspection on a vehicle I was interested in and I was given the opportunity to look under my car with the mechanics. I was actually shown what was wrong with the vehicle so I could use it for bargaining. Everyone there was awesome to work with and it had a very “homey” feel overall. I will be getting future repairs done at this shop!
