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October 2023 by Larry Hasche
I dealt with the body shop manager Parker while I had to deal with a tailgate that was already damaged at purchase, from another Billion location out of town. He was awesome to deal with and was always quick to respond and even sent me pictures to update the status. 4 days later I had a new tailgate with a perfect paint job. They took it off and put it back on in 30 minutes or less. I also used their paintless dent removal for a small ding in my fender and it was a quick and complete success in removing it. Their receptionist is eye candy also, so I didn't mind the brief time I spent waiting. I had a great experience, no complaints.
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October 2023 by Philip Squires
My radiator had a crack and continued to leak. Reina was my customer advocate. Not only did she dig up that my vehicle had an existing warranty, but she also made me feel like i was her number one priority for car repair and care. They worked tirelessly to find a replacement part and made us feel important. I can not express how grateful I am for Reina. I would recommend anyone to use Billion as their parts and service center.
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August 2023 by Your M.
If I could give them a 0, I would. I bought my 2013 GMC Terrain at around $16,000. It was in a small accident so it was deemed "salvage" by the state of SD. I was fine with that. There was no major cosmetic damage aside from a small dent about the drivers side wheel well. Again, no big deal. In the state of MN, if your vehicle is deemed "salvage" for any reason, you have to get it inspected by the state. I had it inspected by my mechanic when I purchased it, but I'll get to that. After the inspection, I was told that my vehicle was priced nearly $8,000 for what it was worth. That's insane! I understand upselling, but $8,000?!? This is also considering my mechanic had to replace a Cadillac converter and several other things 3 weeks after I drove it off the lot. The repairs totaled almost $2,000. Not to mention, it shakes uncontrollably when I get off the interstate. Please for your safety, do not purchase a vehicle from this corrupt company. Do better Billion.
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July 2023 by Gavin G.
Purchased vehicle was to go in for install and worthless salesman kept giving me the run around. Called and scheduled myself then worthless salesman calls like he got it scheduled. Dropped truck off never got a call back. Stopped IN Saturday to pick up vehicle can't find it.....
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July 2023 by Dan C.
Worst dealer in existence stay as far away as possible.
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June 2023 by Tyler C.
worst dealership I have ever been to DO NOT GO HERE. Also do not buy any extended warranties or valpro package. shadiest dealership around and I will be telling all my buddies and family to never go here
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March 2023 by Russell T.
I had made an appointment for an oil change at Billy and southtown. I advise the service person that I would need to drop it off and have a courtesy ride to work in town . The advised me that they would be there a little after 7:00 and could accommodate that request. I got there a little early to allow for additional time. Waited until I had to get to work or I was going to be late . When I called they told me that they do not open until 7:30 when in fact they said they opened at 7:00. I called the main billion Chevrolet number to get scheduled for a different location . When I told them I make and model they advised me that the only two locations that would be able to service me would not be able to accommodate my request as they do not take reservations for service it is just a first come first serve location. Completely disappointed in how both locations handled this. The corporation States right on their website and service announcements and call waiting voice over that they strive for excellence in customer service. I hate to break it to them but they are a very far cry from excellence in customer service. Not once did they fail but twice and both in the same day. Maybe I should have considered purchasing a different brand of vehicle to get the service that the name should represent. Very disappointed and probably will not refer to people looking for vehicles . Zero Stars
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December 2022 by Mike W.
Thi was my 2nd time here and I would rate 5 stars this time. Everyone I dealt with was genuinely nice and friendly unlike my last visit. Everyone from Reina, service advisor, cashier and customer service drivers were great.I was here on a repeat problem with my suburban leaking fluid due to a faulty differential gear seal. I was very happy to hear that the previous seal was still under warranty so there was no charge for parts & labor to replace it again.The dealership is very clean inside for the customers.
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November 2022 by Preston Bennett
Jake in the service department was very helpful
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September 2022 by Naito Ookami
Absolutely terrible service. Because of these guys my car has been damaged and undrivable for over two months AND they cashed my insurance claim check for ~$8,700 without doing any work on my vehicle. Do not trust these crooks they will attempt to take your money and jump through hoops to get it back.
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September 2022 by BillieJo Lau
Great staff, repairs were done in a very timely manner!! Highly recommend for all your auto body repairs!!
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August 2022 by Caydie Serrano
Quick, efficient, honest service. Went to GMC and was greeted with a smile and a warm welcome. I had inquired on additional work & upon checking nothing further was needed. I even was able to speak with my maintenance tech and Bob was awesome, reassured me I was safe with my breaks!
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July 2022 by Tammy G.
I would definitely not recommend buying a vehicle from Biillion Chevrolet in Sioux Falls. This is the second bad experience we have had with them. The first time we looked at purchasing a Chevy Impala in 2013 and sales people were awful to work with, played games and not very helpful. We went else where and bought our Impala. This year We were looking to replace an old 2002 car we had and wanted to upgrade to a new one. The salesperson we worked with was friendly and nice when we first started working with him. We picked a new car, a 2022 Chevy Traverse, from the website and had it ordered. We asked about trading in the old car which was a Ford. We would have been able to sell it ourselves and even had an offer on it already, but were told they had to have a trade. We asked this question a few times and were told the same thing each time. We sent pictures to salesperson as the car had a cracked windshield and was rusting but still ran well. When we brought it in to trade the salesman then decided it was not worth the trade and only wanted to give us half of what they said and asked if we could still sell it personally. We said we could check and he then was like I'll make it right and offered us a tank of gas and a few other things to help appease us. We did finally get them to take the trade and give us the original price they had said they would after much back and forth conversations. We came in after work at 5:30 and left our kids with grandma so we could sign the papers and take it home. It took forever to get the paperwork ready and we had to wait for several people in front of us to see the finance people. When we did get the paperwork it was in both our names and not just one. We had asked them to run credit on just one and they did both. We have great credit but didn't want the hit to both accounts. When we went to sign the papers it was like 7:30 and everyone wanted to go home and when we asked about why both accounts were run they just said well and if thats what you want we will have to redo all the paperwork. The next thing we experienced was that the price of the vehicle was now more than what it was on the website. When we inquired we were told it was because there ValPRO package had been added to the vehicle after it made it to the dealer as well as an extra safety braking light, These things were an extra $3000 that were added that we never asked for and didn't come with the vehicle. If we had been asked about them we would have declined them. When we inquired we were told this was standard policy for all Billions vehicles. We should have been told that up front. We were upset but wanted the vehicle so we signed the papers as we were getting tired and it was late. We took the Traverse home that night but still were upset by the way things were handled. The salesperson called and again tried to appease us by giving us a tank of gas and other accessories. My husband wrote a bad review on another sight and then he received a phone call from the salesman that was not pleasant. We will definitely not be buying a vehicle again from Biillion Chevrolet of Sioux Falls. We will buy from a different Chevy dealer and are even now looking at having our warranty work and service work done elsewhere. We know know why the had a class action suite filed against them for deceptive practices. This is the short version of what we all experienced so I say buyer be ware go else where.
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July 2022 by Shawn Crone
Great service, great work. Always go above and beyond.
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July 2022 by Honey Blossom Ann Nass
Have had a great experience. Brian is the best.
