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October 2024 by danielle johnson
i'm honestly surprised there aren't more negative reviews. we've been there a handful of times and it's never been great. the waits are ridiculous and they claim to "triage" but they never actually access your animal..... techs should be getting the initial assessment done for accurate triaging. customer service while you are waiting for hours on end is lacking and makes it a very hard experience.
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October 2024 by Ronda Phillips
Very knowledgeable with lots of experience!!!!
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October 2024 by Sally Kick
We've been there twice for the same kitten today. First time sat for 2 hours waiting. We called first, while waiting 2 more people came in non emergency, yet we're the last one seen. The kitten was given a shot to stop vomiting. The kitten never stopped vomiting so they told us to rush the cat back and we wouldn't have to pay to bring him in, so we did.
This time I went also. We waited another hour and a half. No one else there. 2more customers came in and were taken before us. Once we went in we were charged all over again. We came from out of town twice and was charged twice and nothing was done that helped. I hope your rich because that's all they care about. We were left broke for the rest of the month. Thanks ER South side. I feel robbed. Update on that kitten, I was able to keep him alive with the help of my family for a few days and a lot of Google questions on meds. He died. I was there when he realized he was going to die. Heartbreaker! Being honest is so hard for businesses. It's nice you're open but it would be better if you gave the truth and didn't keep dying babies there if you couldn't help them. Or make them wait until the next doctors shift so you wouldn't have to Honor the no repeat same day charge.
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September 2024 by Jen Peterson
Many years ago I was able to take any of my animals in for an ER visit. Fast forward to 2024 and we are not able to receive any emergency care for any other animal than a cat or a dog. This is so unfortunate that other animals that may need care on the weekends or nights when something big comes up, have to hopefully hold on until Monday to be seen. This is absurd! We need more facilities that take any animal 24 hrs.
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September 2024 by Zigmars Nelson
Even though I was an ass hole, the staff always met me with the best hospitality
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September 2024 by Dan Peterson
The doctors were OK, but when I called him to question a bill, the staff was massively rude and hung up on me. That is unacceptable.
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September 2024 by Jennifer Ponnam
Our dog went into renal failure while we were on vacation in South Dakota. He was hospitalized in Minnesota but our dog sitter was able to bring him to meet us at this clinic to say our final goodbye before letting him cross the rainbow bridge. The staff at All City Pet Care ER was extremely compassionate and understanding of our situation. They even mailed a sympathy card even though we are from out of state and hadn’t been to their clinic before. Highly recommend this clinic!
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August 2024 by Kim L
Fantastic place!! We were traveling and needed care twice due to a recent disease diagnosis at home for one of our dogs. The staff treated us so well and made us feel reassured and comforted. They were so accommodating and compassionate. You can trust this clinic!!!
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August 2024 by Maggie
Dr. Huddle and her assistants were amazing.
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August 2024 by Vanessa Van Kley
I honestly left in tears-this place should be shut down. They would let your pet die without any care in the world! They just want money!!!!
We came in because I feared my kitty had a urinary blockage which I was told over the phone that it can be fatal and to please bring him in. My husband and I brought him in and one of the ladies (younger with dark hair) had told us they "need to do a catheter right way is this okay?!" while my husband and I looked at each other wondering if this was a good idea or not, she grabbed him out of my hands and said she "needed him right away" in such a condescending tone and brought him back without any explanation.
Couple minutes go by while we are trying to figure out payment--(we were tight on money until Monday and we were there on a Saturday)--would not accept our Care Credit card, nor a check and they wouldn't allow us any further care.
She brought him back out swinging his carrier around carelessly, and said he wasn't blocked and what else we wanted to do.
My husband asked what this meant and why he was having issues using the bathroom then? She said "We can't answer any of those questions until we get money". This place is actually awful. I understand to a point but did you need to treat my husband, myself and most importantly my cat this way?!
If you do not care about animals and what happens to our babies then do NOT be in business.
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August 2024 by Jada Hirsch
I can't say enough good things about Dr. Fiedler and the receptionist here! Dr. Fiedler was incredibly compassionate and knowledgeable, taking the time to explain everything clearly and ensuring my dog got the best care possible. The receptionist was equally amazing, making the check-in process smooth and comforting us during a stressful time. Their professionalism and kindness made a difficult situation much more manageable. Highly recommend this team for any emergency pet care needs!
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August 2024 by Ann Snuttjer
We typically see Dr Carlson (who is amazing) but any time we need to see a different vet for more urgent issues the service is consistently great from the vet techs to the vets to the front office staff.
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August 2024 by Jasmine T
Yarra and I appreciate the care you guys gave these last few days. I appreciate the positive hopeful energy during a devestating time for us, it made the world of a difference.
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August 2024 by Dakota Dunes
Compassionate, dedicated, life saving team!
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August 2024 by Amanda Stephens
So disappointed in veterinary care for aging pets! There needs to be more education and better preventative care measures that don't cost thousands! The last couple years I've been trying to figure out why my cat wasn't himself /going #2 outside of the litter box. I've spent at least $1,200 with tests , x-ray, appointments.... and all I was told was.... he has digestive disease issues..... Now here we are 10 months later finding out my cat Dudley has liver disease and it's too late to do anything about it!! ? Makes you feel pretty defeated???
