-
December 2023 by Taylor Burruss
Rate increases every policy renewal with no change in policy might I add 50k/100k bare minimum wanting $180 a month is absurd no accidents on record and 1 ticket in 8 years, most recent rate increase was a $40 increase. Progressive is offering far better rates right now! Called to have policy canceled agent stated policy would be canceled, didn't even ask why I would be canceling the policy with them. Week passes, I then received a charge for renewal after policy was supposed to have been canceled. Called Aaron Smith's office again to have policy canceled agent stated policy would be canceled again, got off phone waited about an hour called 1-800 number to verify policy was canceled, it wasn't had 1-800 agent cancel policy for me. Will be disputing charges. Will also be filing a complaint towards this location. Drove an hour and a half to have a policy canceled because they said I had to be there in person to sign forums, lady canceling policy used Docusign after being told they don't use it. Talk about agent incompetence not sure which one lied to me multiple times but it was one of the few Male agents working there.
-
July 2023 by robert cooper
I am a roofer from Houston Texas. I received a call from this office by the name of Tami. She asked me to inspect apartment complex for them so they can complete their under writing. While I was inspecting she asked me just to forge the paperwork and say the roof was good so that underwriting will go through. I told her I would not do that and that I would have to do full inspections. She said that's fine and to send her to bill. Once finished now they refuse to pay. Very shady, they won't even answer my call
-
July 2023 by Madison Landon
This office is awesome to work with! Austin helped me with my health and life insurance. I would recommend this branch to everyone!
-
July 2023 by Lacey Neuroth
Working with Audrey Bucknell at Aaron Smith State Farm Insurance has been an absolute delight! From the very first interaction, I knew I was in good hands. Audrey's professionalism and expertise are unmatched, making the entire insurance process smooth and stress-free.Throughout our interactions, Audrey's dedication to helping clients shines through. She and the team at Aaron Smith State Farm Insurance go above and beyond to assist customers at every step, making sure that all our insurance questions were answered thoroughly and accurately. Whether it was discussing coverage options, policy details, or claims processes, they were always responsive and readily available.One of the most impressive aspects of working with Audrey was her responsiveness. She promptly returned every call and email, ensuring that we never had to wait long for the information we needed. Her timely manner and attentiveness made us feel valued as clients and reinforced our confidence in her abilities.Audrey's knowledge of the insurance industry was evident in every conversation. She took the time to explain complex concepts in a way that was easy to understand, empowering us to make well-informed decisions about our insurance needs. Her ability to provide tailored solutions based on our specific requirements was remarkable and made us feel like valued individuals, not just another policy number.The team at Aaron Smith State Farm Insurance operates with a high level of efficiency and effectiveness. Every transaction we had with them was seamless, and they guided us through the entire process with care and expertise. Their attention to detail and commitment to providing top-notch service truly set them apart.In short, Audrey Bucknell is an incredible professional who makes the insurance experience a breeze. Her responsiveness, knowledge, and friendly demeanor make her a pleasure to work with. I wholeheartedly recommend Audrey Bucknell and Aaron Smith State Farm Insurance to anyone seeking a reliable and trustworthy insurance partner. They have exceeded our expectations in every way, and we are grateful for the amazing experience we've had with them.
-
July 2023 by Beau Matson
Excellent Customer Service: Audrey Bucknell at Aaron Smith - State Farm Insurance provides exceptional customer service. She goes above and beyond to ensure that all your insurance questions and needs are addressed promptly and effectively.Personalized Approach: Audrey takes the time to understand your unique insurance requirements and tailors her recommendations accordingly. Her personalized approach ensures that you receive coverage that aligns perfectly with your individual circumstances.Knowledgeable and Experienced: Audrey Bucknell is highly knowledgeable and experienced in the insurance industry. Her expertise shines through in the valuable advice she offers, helping you make informed decisions about your insurance policies.Transparent and Honest: Working with Audrey gives you peace of mind, knowing that she operates with complete transparency and honesty. She will explain all the details of your insurance options in a clear and straightforward manner.Quick Response Time: Audrey is known for her quick response time. Whether you have a simple inquiry or a more complex insurance concern, she is always there to assist you promptly, saving you valuable time.Hassle-Free Claims Process: If you ever need to make a claim, Audrey ensures a smooth and hassle-free process. She will guide you through every step, making the claims experience as stress-free as possible.Trusted Advisor: Clients often describe Audrey Bucknell as a trusted advisor who genuinely cares about their well-being. You can rely on her to have your best interests at heart when recommending insurance solutions.Comprehensive Coverage Options: With Audrey's expertise, you gain access to a wide range of comprehensive coverage options. She will help you find the perfect policies to protect your assets and loved ones effectively.Great Communication Skills: Audrey excels in communication, making it easy to discuss insurance matters with her. Her friendly and approachable demeanor fosters a positive and comfortable working relationship.Proactive Review and Updates: Audrey Bucknell doesn't stop at just setting up your insurance policies; she regularly reviews your coverage to ensure it remains relevant to your changing needs. Her proactive approach demonstrates a commitment to your long-term satisfaction and protection.Overall, Audrey Bucknell at Aaron Smith - State Farm Insurance is an outstanding insurance agent who consistently delivers top-notch service. Whether you're a new customer or a long-time client, you can count on Audrey for all your insurance needs.
-
June 2023 by Bert Sheppard
I'd tried to put in a note but lost connection. I should have joined team Smith years ago.
-
May 2023 by Matthew A
I’m a very loyal State Farm customer, they are the only insurance provider I have ever used. I've been with multiple agents over the years but Aaron Smith’s office is one of the best! I want to give a special shout out to Ashley as she did all the leg work on getting my new home insurance when I first purchased my home, and she always helps me with my car insurance too. She is absolutely amazing to work with and I am truly thankful for everything she did and continues to do for me!
-
February 2023 by Ed Klasi
So easy to work with You and Your Associates,been in retail my whole life ,I give You a A - Plus Thank You
-
December 2022 by Scott Goulet
I have been with Aaron's agency for years and have never had an issue.
-
July 2022 by Heather Privett
We've been with this group for 6 years. Hands down our favorite person is Romaine! She always takes care of us. The only reason I gave 4 stars is because we've never seen or talked to Aaron all these years. It has always been other staff.
-
April 2022 by Tyler Saucerman
Austin was able to get me a great rate for my renters and car insurance! He was able to answer all my questions and even got me better coverage for what I was looking for! I definitely recommend going with this State Farm office.
-
November 2021 by David Tesch
Average insurance company/agent. Customer service is very friendly every time I call them.
-
October 2021 by Jose Camarena
Met with Audrey and Joanna, I have to say what a great group of gals to work with. They are kind, professional, and most importantly keep us as their main interest! I appreciate the communication on our roof, and look forward to continuing working with you!A++ to this team!
-
November 2020 by mary carey
State Farm truly cares about their clients. The staff is professional, knowledgeable and genuinely kind, that's a combination you don't find a lot these days. I am so thankful for the wonderful staff and the company atmosphere offers a very nice insurance experience.
-
November 2020 by The Govikes84
Had a claim from a hit & run. They helped me find a great body shop and was able to drop off my vehicle the same day and had the entire claim finalized and picked up my repaired vehicle in 2 days! Even had a free loaner which they helped me set up! Thanks to Aaron Smith and his staff I was back on the road in record time!!! Mallory is awesome!
