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November 2023 by Dave Lucchesi
Tony at12th Street Auto was great to work with; honest, upfront, prompt and informative! So far, with its new rocker arms and cam shaft, the Chrysler T&C is running great and we are crossing are fingers that will continue. Based on our experience, I would definitely recommend this repair shop.
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November 2023 by Samantha Casper
This was by far the best experience I’ve ever received by an auto body shop. (Given the terrible circumstances.) Jeremy was a great resource and made sure I was taken care of and was upfront and honest about my vehicle. I’m not from the area and was treated as if I were a neighbor. Highly recommend.Service: Transmission
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November 2023 by Rose Quaye
Everyone here is great! I set up the appointment on Saturday and they were able to get me in pretty early on Monday which is a busy day for them! Tony looked after my car and he was very communicative and made sure he not only sent me the link to read their diagnoses, but he also called to explain it to me seeing as I’m just a girl who doesn’t know much about cars! He got the equipment the same day and even tried to finish the day of, as requested by me, but he was honest and told me it was best to keep it overnight to make sure they can test drive it a few times to make sure the light didn’t come back on! That was the best decision because now I’m in the clear and won’t have to do another service until winter tire changes!
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November 2023 by Kyrin Wahlmeier
Every single time I visit, I am impressed and thankful for how caring and considerate everyone is.Aaron has multiple times helped me with any concern I have. It may at first appear that an oil change is only moderately affordable, but once you see the inspection report and all the time that goes into it, it's well worth the cost.They even pick you up and drop you off when you don't have a ride to get to work or home. I also really like their option to receive an email of your visit summary; I would always lose the papers other shops gave me lol.OVERALL I WOULD 100% recommend them and am thankful I found them when I did- my car needed some serious TLC.Services: Brakes
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November 2023 by Carter Haas
Trustworthy. Have had my car in multiple times for alignment. After putting on new shocks and tires car pulled to the right. Got ahold of Nicole who got me in again the next day. Verified alignment was all correct and a control arm was off caster. Shout out cade for digging in some forums for me and finding the root cause and setting me in the right direction.
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November 2023 by Tabi Starjnski
Nice atmosphere and people. Comfortable seating for the wait. Service took quite a bit longer than at other places is all. They drove the car right out front too when done which is nice.
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September 2023 by LuAnne Bartek
I was very happy with my experience at 12th Str. Auto. They explained everything to me in a way I could understand. They were all very friendly and knowledgeable. Zach the driver that picked me up was a really nice guy too. We had a nice chat. I definitely will take my car back to 12th Str. Auto. They have a very happy new customer. Thanks guys for all your help!
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September 2023 by Denise Wehrkamp
Was amazed with Jeremy’s excellent communication. He made sure I knew how to download info for a loaner car!! When I came back to pick up my truck - Jeremy was on the phone - put the client on the phone on hold and made sure I was good and said Thank YOU!!! Fantastic customer service!!! I would highly recommend!!Service: Auto windshield replacement
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September 2023 by George Peters
I was referred here by AAA when my alternator in my car broke down and I was price-gouged for parts, labor, and service. They told me that they only use top-of-the-line auto parts which are VERY EXPENSIVE and they marked them up substantially!! They also charged me 144 dollars an hour (Yes! An hour!) for labor which is unheard of!!! BTW, I believe that it was Tony who told me that they wanted over 1300 dollars to install a new alternator in my 2009 Lincoln MKZ and most reputable repair shops I called in this area wanted 7 to 8 hundred dollars for the same repair on a 2009 Lincoln MKZ. Tony was also VERY RUDE AND ARGUMENTATIVE!!! I had plenty to time to call around since it took them a full week to install the used alternator. I didn't want to pay more than the car was worth for a new alternator!!! Also, the reason why I chose no warranty here is that I'm NEVER returning to this place anyway!!!
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September 2023 by Dalton Merrill
if you have a collectible car worth money, avoid this business. i paid 1,300 dollars for my car to have 4 fairly basic repairs, and i got my car back with airpods missing and my wiper tank was broken open. Not only that, but i paid for my taillight to be done yet they just slapped a bulb in the rear (did not fix light), after talking with a manager he told me he would investigate but there's not much he can do. i have received no calls back and am unsatisfied.Services: Electrical repair
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September 2023 by Dalton M.
if you have a collectible car worth money, avoid this business. i paid 1,300 dollars for my car to have 4 fairly basic repairs, and i got my car back with airpods missing and my wiper tank was broken open. after talking with a manager he told me he would investigate but there's not much he can do. i have received no calls back and am unsatisfied.
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September 2023 by George P.
I was referred there by AAA when my alternator broke down in my car and I was price-gouged for parts,labor and service. They wanted over 1300 dollars to install a new alternator in a 2009 Lincoln MKZ which most reputable repair shops charged approximately 7 to 8 hundred dollars for the same repair. I believe that it was Tony who told me 1300+ and he was VERY RUDE AND ARGUMENTATIVE with me!!! I'm NEVER GOING BACK THERE and telling other people that I know to do the same!! P.s, I'm on the Autism Spectrum Disorder and learning disabled and believe that is why they took advantage of me!!!!!
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September 2023 by Linda Waldner
Everyone was friendly. The mechanic showed & explained what service was done & checked with me before anything was done so that knew how it all worked. I wish they would have told me up front that my vehicle might be there most of the day when I set up my 10:30 appointment- now I know what to expect though.
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September 2023 by Ariel
I have had nothing but wonderful experiences working with Alex at 12th Street Auto Care Center. Clear and thorough communication. They provided photos at checkout and detailed descriptions of what was done or what they recommend you do. I did not feel like they were taking advantage of me at all.
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August 2023 by Dawn Foster
THANK YOU Jeremy & Becca!!!!!I had my vehicle in for maintenance before traveling across several states. An issue was found with one of the axle shafts. Jeremy informed me of the issue, the cost, and timing of getting the part. My trip had to be delayed by a day, but they got my vehicle repaired and me on the road. This was on a Saturday!I truly appreciate the issue being found and corrected so I didn’t run the risk of being in an accident or stranded on the side of the road in the middle of the night, (as that was when the majority of my travel would have taken place). They are open for a short time on Saturday!!! I don’t know of this is standard or not, but I was able to pick up my vehicle after normal business hours that day.Once again, a huge Thank You to Jeremy and Becca for all your hard work!
