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January 2024 by Michael Reilly
Great service, easy pickup and return.
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December 2023 by Ralph Grahek
Outside of the van being a little dirty, it made the trip to Sioux Falls and back with no issues.
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September 2023 by Dakota Carpio
Customer service needs attention. They were rude and refused service. The evening staff refused to honor my reservation because he wanted to leave right at 7 pm. I arrived at the property at 6:25 pm. to get my rental. His name is Mark. This really interrupted my schedule. I had to reschedule another reservation for the following day.The morning staff was really slow. It took almost two hours just to get my trailer ready. Once they finally hooked up the trailer, the wiring wasn't working. I had to wait for them to replace that. They didn't check the cargo door, and when I opened the door, it got stuck towards the top. I previously never had a bad experience at this location, and the service was always fast and efficient. But this time, my experience was absolutely horrible. Making reservations doesn't matter at this location. Be prepared to deviate your plans.
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August 2023 by James Derrick
Staff and Owner were very professional and took great care of our needs.We rented a trailer to tow our s x s around to get to farther trail heads we sought to ride.They had exactly what I needed even though I reserved one that was too small.They quickly got us situated and on our way.Great Customer Service!Highly Recommend this location!
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July 2023 by Wendy Nowlen
Jeff is awesome! Changed a worn tire on the trailer we rented in WA. Then checked air pressure, tread, and torque on other three. Also checked our hookup. And today was his day off but came into help when two others quit today. Excellent customer service and experience!!
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July 2023 by Ohmboy
I can barely count the number of moves I've made in my life, so I've been to more U-Haul centers than I would have liked. Thus, I can say with some authority that this is one of the very best U-Haul centers in the country. Not only did I use them twice when moving here, but across five local trailer rentals I have received friendly and knowledgeable service from all the staff. They always have had what I need when I need it.
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July 2023 by Karen Eilertson
Went to have our Propane tanks filled, waited in store for 15 minutes, never acknowledged or spoken to by Tammy, who was helping a customer rent a storage unit. Tammy took the woman to see a unit, walked right past us, didn't acknowledge, or,speak to us still. The customer asked Tammy to see if she could help us first. Tammy ignored the customers question and kept walking. Customer said sorry and followed her. Went back outside, and, after Brian helped another customer unhook a trailer came over to assist us. He was not certified in dispensing Propane, but, went to get Mike to assist. It took 15 more minutes before he could come out, due to him helping another customer with a hitch. Brian was great, knowing we had to wait, he brought us waters to drink. While we were waiting, Tammy came back with her customer, within 5 minutes that customer left, still Tammy never came out to help. Mike came out apologized for the wait, filled our tanks promptly, and with good customer service. Brian needs to be certified in Propane filling, and, promoted. Mike needs to be thanked, and, Tammy needs to be reprimanded for her complete lack of customer service.
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July 2023 by Lacey
I just had a surprisingly great experience renting a uhaul. I went in to rent a truck for a cross-country move. They were super friendly and efficient, and the place was clean and fully stocked with moving supplies. I was working with the owner, and he went above and beyond to get me all set up and made sure I had a good truck.I was nervous and sad about this trip after selling our beloved cabin in the Hills, but I walked out thinking, "I can do this. There are good people in the world who are helpful and kind."
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July 2023 by Frances Chretien
Update: the store manager was professional and helpful. He listened, investigated and explained. He believed what I was saying and took care of the issue. I am thankful for his help! Remember to always verify the paperwork with the vehicle because human error happens.We rented a 26’ truck for an in town move. We drive it 16-20 miles. When returning the vehicle, they wanted to charge us almost $1000! They said according to the mileage we drove 648 miles. This was not accurate and obviously someone made a mistake their their documentation of starting mileage. The worker treated us like criminals. He would not hear what we were saying, and started ignoring us repeating that there was no way they were wrong. He told us where we could have driven. It is not even logical that we would rent this truck for a day to drive that many miles. We are currently initiating an investigation process thanks to U-Haul customer service. This branch was not helpful at all.
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July 2023 by Grayce
Absolutely phenomenal Tammy was so great all employees were nice the place was clean an helpful too ?
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June 2023 by Dwayne Cole
2nd year using the Rapid City U-haul and they are fast, friendly, and will take care of you. Uhaul's customer care has jumped several degrees in the last several years.
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May 2023 by Wade Rees
I didn’t have the greatest experience with UHaul customer service, a lot of false information. Tamra and Bob at UHaul in Rapid City were fantastic, accommodating, and really turned my UHaul experience around. I am super appreciative of my experience with UHaul of Rapid City.
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May 2023 by Randolph J.
Scott, you are a life saver - the service was incredibly friendly and went above and beyond the expectation. I have sung your praises to everyone that will hear me and I still think that it's not enough lol You fought for me and moved mountains. I will never not go with you guys ever again.
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March 2023 by Jaima Knutson-Colson, RE/MAX Results
We had a very good experience at this U-haul location. All of the staff was very friendly and very? Helpful.did we were able to pick up our truck and get on the road within about 15 minutes. We just needed the truck to move some stuff across town,so renting. The truck was more convenient than Going Out and getting our trailer. When we brought the truck back they were very quick and straightforward with the return process. We didn't have any unexpected fees in the process was very very easy. A+++
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February 2023 by Chris Rivers
Reserved a trailer and when we saw it in person we decided to get a bigger one and they hooked us up with it at the same price. They were so helpful and willing to get us what we needed to get on the road.
