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December 2023 by Kevin E.
I had a bad experience with the sales department:They had no cars that I was interested on the lot and everything that was interested in was in transit. The excuse I was given by the salesman was due to covid as well as since this dealership is in a remote location they are allocated so many cars / models. Quite frankly, their excuses were BS. Covid ended several years ago and all the other car manufacturers have comparable competing models physically on the lot (not in transit) ready to be test driven and bought. I had to put a deposit on car in transit. Most cars in transit already had a deposit and were already in the process of being sold. I was able to find a model that didn't have all the features I wanted unfortunately. I was told it would take months or even up to a year to order a car with all the features I wanted. So, I had to settle for something less and put a refundable $500 down payment for a car in transit so I can have first priority as well as to test drive. The salesman said that it would arrive in a week, however it eventually became close to a month. The salesman told me one week the car would arrive but then he didn't call me. I called then he said two weeks, then it became three then four, and then last week spoke he said sometime mid-next month. I canceled my pre-sale after waiting almost an entire month. I was very frustrated since I never had this problem at a car dealership before. The salesman was also a bad communicator. In person, the salesman seemed to be good but any communication with voicemail, email or texts he was just unresponsive. I had additional questions that I never got any responses. Even when I canceled my pre-sale, there was no apology by him. On a separate issue, the salesman saw a barely noticeable little ding on my car I was planning to trade-in and said that my car would depreciate over $1,000 ($3K if I recall) which was in my opinion BS since there's paintless dent removal tools that use suction technology to remove dents. The fact that this salesman was trying to undervalue my trade in car gave me concerns already.Other Toyota dealers have cars I was interested on the lot. I went to a competitor (KIA) and their parent company (Billions) owns a Toyota dealership in another city within the state and they told me that they could transfer the model I wanted over here so I can buy the car I was looking for. However, I decided not to. From now on, I will probably buy cars from another state or a bigger city with multiple Toyota dealerships not owned by the same / this company. I am from another state where car dealerships are plentiful and you can always go to another Toyota dealership in the next door city to get better deals and service. To be fair, while I didn't have a great experience with the salesman, I did have a good experience with the parts and service departments at this Toyota dealership. Other than that, they lost me as a customer due to the aforementioned bad experiences and I bought a car from another car dealership and I couldn't be happier. If I ever buy a Toyota again, I will go out of state and not here.
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October 2023 by Justin S.
This dealership has very poor service management. Very unreliable as well. They do not assist traveling customers that cannot schedule nearly a month ahead for something as simple as an oil change.
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August 2023 by Jeff W.
This kudos goes to the service department at The Honda Dealership On my way to Great Falls MT via Cape Cod the dreaded check engine light came on Pulled right in the service reception area, a bit weary Problem solved, back on the road in 30 minutes Could not have had better service Thank you I'm a big fan
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July 2023 by Le M
Poorly run service department at Menholt Toyota Rapid City, SD!!\nHad an 8:30 am appt on 7/14/23. Arrived several minutes early and after waiting 15 minutes to speak with service advisor Michelle, we were informed that we would have to wait until they could “get to us” because some others (without appts) had arrived ahead of us! If a dealership insists on making you schedule an “appointment” then they have an obligation to service your vehicle on or about the time scheduled!!! This is not our first poor experience with Denny Menholt Toyota of Rapid City either!\nWe tried having service scheduled with them 2 years ago and their poorly run service dept gave us the run around, not to mention a very poor attitude! DONT WASTE YOUR TIME HERE!! CONSIDER YOURSELF WARNED!!
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June 2023 by Leila Eleanor B.
I would like to write a review specifically for Kris in the sales department. I dropped my car off for service earlier today and didn't realize I had forgotten my meds in the car. By the time I noticed, the dealership was closed, but I had no spare meds at home. I drove to the dealership in a desperate hope that my car wouldn't be in the garage and I could get to it from the parking lot. Kris happened to be there getting ready to leave for the day but when I stopped and told him about my situation he didn't hesitate to help. He went out of his way at the end of his workday to quickly help me find that my car was in the garage and retrieve my meds for me. He completely saved my day and was very kind about the while situation. I owe him - he deserves a huge raise - thank you again Kris for your help!
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April 2023 by Jordan Bailey
Great service down here. Got a new key for my 4runner and it was faster then expected. Very nice service team
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November 2022 by David S.
In the middle of a cross-country trip, our driver side wiper stopped working. We called this dealer late Friday afternoon and told them our problem. They gave us exact instructions of where to go and who to see and they got us squared away in a few minutes at no charge. Everyone there was so nice and efficient. Shout outs to Kimberly and Michelle for their help!
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October 2022 by Will S.
Had you asked me 3 months ago I would have given them a 5 star review, however, given how much they might have missed during the inspection of the truck I now own, I cannot say that I recommend them. I worked with Nick Carter from the beginning (when he was in the mechanics department) and he was very friendly, gave me lots of time, and answered all of my many detailed questions.I flew from out of state to buy a truck in Rapid City and had the owner bring it to them for an inspection. Did they catch some things that were big and needed to be dealt with, yes! Did they catch everything that they should have, no.Long story short I got the truck home and 4,000 miles later it is making loud creaking noises. I have a quote from my home mechanic who I respect, trust, and does everything they can to only put on parts they consider essential (TRUE Automotive in Glenwood Springs, CO who has a 4.9 rating on Google reviews) to do $4,000+ of work on the front suspension. Just to be clear, Nick did not ever guarantee they'd help me with any big problems, however, he did suggest if there was anything big that happened that they may have missed to give them a call back and they might be able to help. I called Nick (who now works in sales) and he basically explained how there is no chance they missed anything that should have been done, their philosophy is not to take care of everything that needs to be taken care of unless it is going to catastrophically fail, and that he wouldn't do any of the work until failure. As someone who drives a lot to remote areas for work, I do not want to get towed from the middle of nowhere with no service. Worst of all is that the most important thing of concern are the lower ball joints which are notorious for failing leaving a wheel disconnected from the car- not something I want to experience. According to my mechanic here, there is no way the lower ball joints deteriorated to this point in the last 4,000 miles I've owned it and meanwhile Nick said they wouldn't have recommended replacing them until they were failing anyways.
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October 2022 by Google user
I recently went looking for one clip-on nut for a trim piece in my Toyota. The parts clerk knew what I was talking about, from my description -- have to give him some credit for that. He also was willing to see if he could find a substitute part they had in stock. Unfortunately, that didn't work out and he told me there was no way I could order only one. I had to order a 10 pack -- over $25 for a nut that's expensive at $2.50. Not his policy or fault, but needless to say, I left empty-handed.
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July 2022 by John David Barnes
I recently went looking for one clip-on nut for a trim piece in my Toyota. The parts clerk knew what I was talking about, from my description -- have to give him some credit for that. He also was willing to see if he could find a substitute part they had in stock. Unfortunately, that didn't work out and he told me there was no way I could order only one. I had to order a 10 pack -- over $25 for a nut that's expensive at $2.50. Not his policy or fault, but needless to say, I left empty-handed.
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July 2022 by Miranda M.
We are on a cross country road trip from North Carolina with our kids, and on the way down the mountain from Mt Rushmore, we heard grinding we hadn't heard all trip! So when we got to the hotel, we looked up the closest Toyota dealership in Rapid City and found this place. We were relieved to see it was 9 minutes away and the service department was open on Saturdays, and at 8am! So my husband got there when the doors opened and asked if y'all could check out his rig. Despite having a book full of appointments, you fit him in and noticed his back right brake looked pretty bad. You had one of the two parts needed, but said a shipment was coming in any minute. And also said, at best, if that happened, he'd be out of there at 11:30. Well, not only did the shipment come in, but y'all worked quickly and efficiently to get him out by 11:30! And he was able to rejoin us and enjoy Rapid City before we had to hit the road again! Can't thank y'all enough for the incredible service!
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May 2022 by Andrea Smith
My review is 2.5 stars, rounded to 3. The staff at the service desk are friendly. However, I’ve taken my vehicle for service two different times within 6 months (a recall service and maintenance) and have had to take my vehicle back to the shop because the technicians failed to fix the issues completely (so a total of 4 visits). It’s highly inconvenient to continue to bring my vehicle in for service which should have been done correctly the first time. Additionally, I now have concerns about the quality of work and my / my family’s safety when driving my vehicle. I understand the labor challenges in todays market, but would love to have my car maintained correctly the first time and have confidence in the job done. I’ve used this dealerships service department when it was under previous ownership (I’ve lived in the area multiple times over the years) and had much better service 6 years ago.
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May 2022 by Gregory Palmer
I have most of my critical repairs done at Denny Menholt Toyota! The service is great and the work is professional and done to specs! The people, including the service techs, service managers, and telephone operators are all very kind, respectful, and knowledgeable! I recommend Denny Menholt to everyone I have the opportunity to do so! I have received no compensation for this endorsement! It comes from my experiences with the company!
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May 2022 by Vicki Weingart
The service department was prompt, efficient and courteous. In addition to that our sales representative, Dan Anderson, had told us at the time of our purchase that the little micro scratches we noticed on our Highlander he would arrange to have the vehicle washed and buffed upon our return for regular service. This was taken care of by him just as stated. Excellent service from purchase to this visit.
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April 2022 by Kevin Brunner
It was good would go again if we need to very friendly and helpful
