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August 2023 by rosalee roberts
Love this place, such a good environment and an awesome staff! They really take care of you!
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March 2023 by Traci Carista
It's Hit or Miss at the Rapid City Sally Beauty Supply I have learned to call before I drive from Lead South Dakota to Rapid City to the beauty supply because nine times out of 10 when I get there they don't have the thing that I'm going there for which is usually hair color and it's been several several years since they changed their inexpensive makeup line Sally girl I used to buy brick house I think it was called eyeshadow single eyeshadows for 99 cents or a dollar the best color the best red eyeshadow I ever used then it changed and it was still the same but a little bit different name but it was not the same the color was not like it had been I ended up ordering online you buy an eyeshadow for a dollar you're paying more for shipping and handling so and they never had that color that's why I ended up having to order it as far as customer service that's also hit or miss and as far as products being a licensed hair stylist I have no problems buying stuff at Sally Beauty shampoo conditioners some of them I just won't even give a thought to but that's probably because I'm not knowledgeable in it I buy a lot of my Combs styling tools hot tools there hair color there is fine I use the ion a lot and I use Lime Crime a lot and their nail polishes eyelashes all that it's great I have no problem with Sally Beauty Supply but Rapid City it's hit or miss with customer service and with having what you go there for and when you drive an hour and they don't have it yeah you learn to make that phone call First and I've decided that any more customer service has went out the window unfortunately but John Q public can also be hard to deal with the customer is always right really is not a thing anymore and I have been a hair stylist for many many years and always worked in the service industry so it's both sides but they can do a little better with their customer service at times and I guess that's all
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October 2022 by Desiree Novotny
Great prices friendly staff!
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August 2022 by Melisa
Great place to get unusual hair color ☺️ ladies are awesome n very knowledgeable
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April 2022 by a j
Love the selection of eye lashes and hair colors
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November 2021 by Gloria Peacock
The ladies who work here are so nice and so very helpful. Just a great experience every time I go into this store.
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September 2021 by Gabby
Lisa is very professional, knowledgeable, sufficient, and friendly. She greeted my as soon as I walked through the door. Highly recommend this location(establishment)!
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April 2021 by Sammie Holso
Horrible customer service. Very rude employees. They do not care about customers needing help and they were snotty and snarky when I asked them a question.
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April 2021 by Susan Robbins
Had what we needed service was goof also.
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April 2021 by Trinity M Richards
Employees are rude and could not care less about your experience
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March 2021 by Carol Doyle
I bought two hair products spending over $37. I had more shopping to do in stores next door and only had a small purse. I asked for a bag. She said I had to spend .15 cents for a bag. I thought this isn’t very nice but I gave her a quarter and she gave me pennies for change. I think after spending money in a store a bag is not too much to ask for to carry the merchandise out.The girl was rude and frumpy.The previous time I came in I was asked to leave because I didn’t have a mask and I was fine with that and returned with my mask on only to see another customer without a mask.I will do business where it makes sense. This store has lost touch with customer service and is a big disappointment.
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November 2020 by Ausra B.
I've been here a few times now since coivd, and I must say I greatly appreciate their knowledge, assistance, and also that they wear masks and limit the number of people inside. I felt safe there and had great results with their recommendations. Thank you!
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August 2020 by Mecca Bumgarner
Hannah provided excellent customer service! She helped me pick out everything I needed.
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August 2020 by Rayne K.
Never had worst customer service. Walked in 10 minutes, before close, the lady had faded green hair was standing behind the counter. And every time a customer walked in would yell I close in 10, 5 minutes. Etc. on top of that when I checked out I gave Dora the checker/closer/associate a $20 and dug through my wallet for change and wouldn't take my change because she Typed in $20 after I said I had change.
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June 2020 by Stephanie Pierce
The staff that work there are very professional they know what they're talkin about and we're extremely helpful
