-
September 2022 by Kathy R.
A mighty fine car rental company! They pick you up at the airport and deliver you there with all courtesy when complete! It was a 2015 vehicle that we received but it was very clean and well maintained in their fleet of cars. Amazing and friendly personnel that service you from beginning to completion! Kudos to the team!! Thanks Jon!
-
August 2022 by Paul Johnston
I would never recommend this company. I called them when planning a trip to SD. Jasmine gave me a price of $197. for the week. I was skeptical considering what everyone else was charging. She did a three way call with Black Hills Car Rental in Rapid City, we spoke with Jon and he was completely up front in telling me (and Jasmine) that there was no way he could give me that price. He proceeded to give me a price I thought was reasonable and Jasmine got off the call. Jon and I completed my reservation. Jon explained to me that they never should have quoted me that price in the first place. To make matters worse, after I reserved the car with Jon, I then get a confirmation from Rent a Wreck confirming the reservation for $197. I called Jon to let him know, then I called Jasmine and requested she tell me exactly where I could pick up this $197. rental. She had no answer. I informed her that I thought there may be some fraud going on and that I was going to contact the Better Business Bureau. I then received a cancellation on the $197 rental. Alice Johnston
-
August 2022 by Ronda H.
Jon could not have been any nicer. He was so helpful when my husband arranged for me to get a rental while on vacation. I was picked up at the airport, then taken to the office to complete the rest of the paperwork. If we come back, we will definitely use this rental agency again.
-
June 2022 by CJ H.
Awesome car rental option when visiting the Black Hills area! Process was so easy - you call the company when you have landed at Rapid City airport. You pick up your checked luggage at baggage claim and your car arrives outside the airport arrivals door. Super nice guy loads all the luggage into the car and you go back to the car rental office - sign a few forms with another amazingly nice person and off you go! I would never rent from any other rental company if I go back to this area! We were two senior women traveling with a great niece and appreciated the ease of this process.
-
October 2021 by A T.
We were looking for a reasonable car to rent for a week in the Black Hills. The airport rentals were so expensive. We decided to try Black Hills Car Rental and was so glad we did. They set us up with a car, picked us up from the airport. The paperwork at their office was quickly handled. Everything went off without a hitch. The people are very nice to deal with and the process was very streamlined. They were close to the airport and took us back to catch our flight. Top notch service.
-
August 2021 by Robbin S.
FACT: you absolutely need a rental when visiting the Monuments!. There is so much more to see and do, while the tours are nice NOTHING BEATS the ability to leisurely explore the nearby towns, sites and eateries. Jon SAVED our vacation. Picked us up, made us feel like guests in his home. He and the hubby hit it off about baseball but that's another story. GO SEE JON. SHOP SMALL BUSINESS his rates are amazing and he and his team were super professional!. Thank me later
-
July 2021 by Nathan Bruer
We had a last minute vacation and these guys were very affordable and accommodating. Our flight was early morning and late evening, and we worked out a solution to get the car while they were closed from the airport. John was a pretty stern person, but i like to have people tell me the answers to my question without the fluff, so I preferred working with him.
-
February 2021 by Branden Woods
We have rented from this place for awhile now...due to covid-19 we had to move houses and it's hard to change our address to a new one. I talked john the general manager and he was completely rude to my mother, and to myself. He said it's not his problem and also said to my mother when she asked why he was so rude to her. He blankly said "well you haven't seen mean yet lady" I had called today and I was informed I was put into the no rent list and I asked why and one of the employee says I can't figure out why he did that but he said "john does what he does and that's how it goes, I'm sorry man". I ask to speak to John and I asked why john put me on there and I tried to explain the situation to him but he didn't seem to care and that he got his address changed. Well I didn't ask for that...is this how you let your managers treat customers? I had no problem rentong before and now all of a sudden he has a problem with me and my family. We said we can bring the lease agreement but he didn't seem to care what I had to say and said he'll put me on the no rent list just because..
-
February 2021 by Tony Woods
John, is all I have to say!!! That guy needs jesus. He is a piece of work. Very hateful.We were trying to rent a vehicle. He put us on a no rent list, because our address was not correct. We just moved and could not get the address changed, on our drivers licence. Also, we asked to speak with the owner/manager. He said that the owner was not in and that we have to deal with him. We have rented various times, in the past. Our address was never an issue. Also, he said that working there for 17 years will make you act, in this manner. Ol' boy needs to understand that he is in a position, that requires you to be polite, courteous, and respectful. This man is just plain hateful!!!!If you should rent here, I would ask for Tony. He is awesome and very understanding!!!
-
October 2020 by Tony Link
I highly recommend this business for rentals the employees there are super friendly, very professional. The rental process is extremely easy and the price is amazing they'll pick you up (within a reasonable distance) and drop you off if you return the car, the car was very clean, ran great. being a truck driver I rent cars alot to sight see and I'll for sure use this business again. Thank you again for an amazing experience.
-
October 2020 by Tullio P.
Needed a last minute 1 day rental while on vacation. John and Tony were able to accommodate use at a fair price when none of the other companies could They picked us up at our camp site and dropped us off. Vehicle was not fancy but perfect for what we needed. I would use them again.
-
August 2019 by Sheila Stickell
We rented a very nice car to drove around the Black Hills area.
-
October 2018 by Valerie E.
Delivered a good car within 30 minutes of our call. Quick and easy. Their rental included 200 miles a day, which allowed us to explore the area while our RV was being repaired. Professional and friendly.
-
October 2018 by Crystal Vandaalen
Don't be fooled by the name! Great service and a nice reliable car. We will definitely use this company again.
-
September 2018 by Kelly B
I rented from them for the School of Mines parent weekend. They were great.
