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March 2024 by Shayla Malcolm
Great selection
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February 2024 by MudMan Ike
For 16 years, I have been buying my work boots from these guys. I’ve only had issues 2 times and both times, the main salesman there has given me a hard time. Today was the last straw. This guy that works here is horrible with customer service. He’s snide with no tact and will not stand by the product he’s selling. He’s quick to find any other reason why the boot failed and really wants nothing to do with you after the sale. I’m switching brands and will spread the word to everyone else that buys here.
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February 2024 by Daniel Bakker
Wide selection of foot ware, had exactly what I needed. Salesman was knowledgeable about the boots I needed and got me a awsome boot for my $ range.
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January 2024 by Wes Carr
guys ,and gals in Rapid City are GREAT !!!!!
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January 2024 by Jeff Sweeney
Tim was very informative, patient and professional
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November 2023 by Luke Suurmeier
It was great!! The sales person was very knowledgeable, knew what he was talking about and was able to get me into the right boot.
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November 2023 by Annie Bachand
Rapid City is a difficult place to shop! However for great boots - Red Wing is a wonderful go to place, great staff, fun and professional. Thanks for making our community a great place to live and thrive!
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November 2023 by Jessie Turner
First off My family has purchased over 6 pairs of shoes from this location. I walked in a prior week to purchase another but they dont carry them any more. I talked very nice gentleman about my upland boots I said the had been great for the last 4 years. But it was time for an wax and a new pair of laces. With out hesitation the gentleman said bring them in we can take care of them no problem. THIS IS THE CUSTOMER SERVICE I HAVE KNOW ABOUT FOR THE LAST 30 YEARS OF EVEN MY FATHER BUYING RED WING... NOW comes the problem when I come in later with the boots, there is lady at counter I said I was told to bring these back. I stated I was going hunting in 2 days will they be ready? She says maybe 2-3 days. I Asked again well Im Leaving in 2 days will they be ready? Again she says I dont know.. maybe but you can purchase the wax over there if you like. I was completely put off by her lack of being able to answer a simple yes or no question or want to help work them in. Not the customer service I came back for and why I like to shop LOCAL..
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October 2023 by Carl Wieser
I've been buying the same Worx boots for about 12 years now, and the gentleman who assisted me asked if I would be interested in trying something different. He presented me with a few options that he thought I might like. After trying them on, he suggested trying on a new pair of my same old boots. I ended up going with my same style boots, but greatly appreciated him taking the time to show me something else he thought I might like better. Plus, the dude was funny to boot (pun intended). I've been a fan of Tim and his team for over 10 years and this new guy seems to be a great addition.
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September 2023 by David Haukaas
Store was very busy but my salesman took very good care of me and another at the same time he fit me with just the right boot
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September 2023 by TLHeart
Sales clerk was helpful. listened to my concerns, tried different style boots/shoes, to get to a pair that was what I wanted and fit my feet.
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September 2023 by mcPlainWayne
Tim was the best.So full of knowledgeThis is the store for my oilfield job needs
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August 2023 by Cheyenne Dyer
Ryan did a great job being alone and busy on a Sunday! Can't wait to wear my new boots to work. Thanks a million!
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August 2023 by johnhenry richards
False pricing I had boots repaired and they up charged my wife after telling me one price poor service won't be stopping there anymore
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July 2023 by Julie Anderson (Jules)
I'm horrible with names, but I'm 98% sure Josh is your guy. He was amazing. Knew what he was talking about. I haven't been there in 10 years I'm sure but he pulled up an account from my old job, went to three pairs of boots and I walked out with one. I made him earn his money, and I appreciate the time and knowledge he put into my purchase. Hey Josh thanks. I wasn't thinking about inserts, and that's my fault. Next time I'm gonna need a size 7 for insert purposes!? Thanks so much I love Red Wing Boots!
