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October 2024 by Anthony
Store would not exchange their exclusive brand boots, shoecare and orthotics that I received as a gift without a receipt. Terrible customer service! Even came in their bag
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October 2024 by Rushmore Bikes
Fantastic boots and great staff- we were measured up for work boots, had perfect steel toe 11 narrow low arch, perfect. Quick too! Thanks guys!
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September 2024 by Jeffrey LaRive
I went to the Redwing shoe store in Rapid City. I was looking for a Redwing belt. Belts are standard fare in most Redwing shoe stores. I’ve been wearing Redwing shoes and belts for 40 years. I’ve been to many Redwing stores. I walked into the store and told the store employee that I was looking for a belt. Her response was “we don’t carry belts here”. Huh? And then she said “you might check online”. Has Redwing as a brand slipped that far on customer service? Or is it just the Rapid City store?
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August 2024 by Troy Smith
Best boots with the best service!!
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August 2024 by Melissa D
I understand your signs for parking. However, understand that HOW you treat people says a lot about your business to customers (or in this case, potential customers). Being rude to the me when enforcing your signs because I parked in ONE of your MANY vacant parking spaces, while informing me how long I was parked there (I'm not stupid, but thank you for reminding me how to tell time sir). I'm not quite sure if you were the owner, manager or worker but either way, as a small-business owner, Professor at the local college, and member of this community might I tell you this is not how you interact with the public. However, asking someone to please not park again and thank you would suffice. This woulr not leave a bad taste for a business to them. If you cannot manage that, perhaps customer service is not your thing and interacting with others shouldn't be either. Just call and get me towed next time per your sign and avoid you glaring them down and being rude. Just two cents from another business owner that knows someone that gets a good reaction with a business tells 3, and a poor interaction tells at least 8.
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June 2024 by Luis Acosta
The gentleman that assisted me was very friendly and knowledgeable. He was able to help me quickly and accurately. I felt like we knew eachother forever with how he approached me.
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June 2024 by Karl Jensen
Limited selection of high quality footwear.
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June 2024 by Randy Roberts
Only place in town that can fit me
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May 2024 by Teo Cook
I live and work in Rapid City. I have tried shoes and boots from various retailers around town. The Red Wing shoe store carries shoes that fit me well. I have worked on the building of the Red Wing store. I have received gift certificates from family and friends to this Red Wing store. I love the service! I have brought a used pair of boots in to get the soles of my boot repaired. Excellent work. I use their boot oil and their boot dryer. When I wear these boots, I feel durable.
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March 2024 by Shayla Malcolm
Great selection
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February 2024 by MudMan Ike
For 16 years, I have been buying my work boots from these guys. I’ve only had issues 2 times and both times, the main salesman there has given me a hard time. Today was the last straw. This guy that works here is horrible with customer service. He’s snide with no tact and will not stand by the product he’s selling. He’s quick to find any other reason why the boot failed and really wants nothing to do with you after the sale. I’m switching brands and will spread the word to everyone else that buys here.
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February 2024 by Daniel Bakker
Wide selection of foot ware, had exactly what I needed. Salesman was knowledgeable about the boots I needed and got me a awsome boot for my $ range.
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January 2024 by Wes Carr
guys ,and gals in Rapid City are GREAT !!!!!
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January 2024 by Jeff Sweeney
Tim was very informative, patient and professional
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November 2023 by Jason Leinen
It was the best show shopping I have ever had.
