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March 2024 by Anthony Ramsey
I was assaulted on Tuesday and there was an employee and fellow gym member that seen it and I brought it to the management and all I got was “if it happens again let us know”. I don’t understand, I don’t know if it wasn’t taken seriously because I’m a man assaulted by a woman? I don’t know but it’s not acceptable to me. An employee and a fellow gym member seeing the assault happen and me getting hit in the head 2-3 times and it wasn’t taken seriously. All I was told to do was file a police report and or wait until it happens again. Why would I have to wait for it to happen again for management to do anything about it? I was told “it didn’t look threatening” I don’t know how me getting jumped on from the back and hit 2-3 times in the head is considered a non threat.
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March 2024 by Thomas Lonnie Ridley (CHIEFACHU)
been with PF for a few years now and I have seen it's up's and down's. there is no better gym that can fit your basic needs for fitness. if I was to say they could use more free weights, take out a few treadmills add more into that space. other then that restrooms are great (men's) and the gym is clean from what I have seen over the years. never heard nothing bad nor I have not seen nothing bad.
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March 2024 by steve hais
UpdateI will be canceling my membership ASAPJust not worth the aggravation.Potential customers Please read !!1) What is with those stupid signs and slogans they have throughout the gym?? Aimed towards making people new to the gym experience feel more at ease? These people are the worst.2) The vast majority of people who use this facility have zero gym etiquette. Very rude and very self centered.Sitting on equipment resting using their phones. Not allowing anyone to work in etc. Just to give you an idea.3) The men’s lockers are filthy and are rarely CLEANED.For 2years I have been a member and only 1 of the urinals was available for most of that time.The other is constantly “out of order” and like everything else takes MONTHS TO REPAIRThe time to repair equipment can run for over 3 months.4) The elliptical machines resistance is faulty. At resistance level 25, the highest possible, is almost as easy as level 5. When you initially adjust the resistance you can feel the increase but then after about 30 seconds it reduces significantly.I should NOT be able to operate at resistance level 25.5) If you pay extra to be a Black Card member in order to Tan, you will find that the only lay down bed that is actually beneficial is bed #7. The other lay down beds provide minimal tanning.I always have to check to see if the bed is clean before I use it. There have been several times when it was not cleaned at all or cleaned partially. YUKJust the thought of laying in someone else’s goo makes me shiver.6) Membership fees. When your anniversary date arrives, the date when you enrolled arrives, you will see an additional charge on your credit statement in addition to your monthly fee.This is the fee they charge you every year just for being a member.I really thought that was why I was paying a monthly fee.My other gyms NEVER charge me just for being a member.7) Just an fyi, my other gyms include Bally’s , Presidents and 24 hr FitnessI have mentioned all of these observations to people who work there including the manager at one point or another.If the manager or people really cared I would not be writing to inform any of you potentially new customers.I have been a member of several gyms over 45 years and this is the worst hands down.
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March 2024 by Gary Bonifacius
I'm giving Planet Fitness 4 stars due to the cost, Clenliness, number of fitness machines, organization of fitness layout, and pretty decent respreems and shower facilities. I would rate them 5 stars if it were easier to cancel your membership and/or put your membership on hold. I think customers should be able to do it through the app. Writing and mailing letters is a pain in the rear, and they know it. Please make this process easier Planet Fitness Corporate headquarters.
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March 2024 by Janet Wright
always feel better after I leave love this place.J
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March 2024 by Phuoc Nguyen
I like it
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March 2024 by Drew Koenig
It's pretty nice gym it has some free weights and staff has been nothing but amazing and respectful
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March 2024 by Michael Hickman
Cost effective and nice facilities, but really slow on equipment repair, leg extension, leg curm, leg press each have a broken machine that really creates a bottle neck
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March 2024 by Joseph O'Rourke
Dear Corporate: please invest more in the facility and your employees. You are understaffed and about 30-40% of your machines are broken. This is inexcusable for a company of your size.
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March 2024 by Clay F
Competitively priced and clean.
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March 2024 by Miss Lo
A good gym, great location but only 3 stars because they do not have traditional squat racks. They have what I call the "training wheel" version of squat racks. It's better than nothing, but I love and adore the real squat racks. If you know, you know.Other redeeming factors, it's incredibly clean, the staff is friendly. The bathrooms, locker rooms are well maintained.
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March 2024 by David Kahler
The rapid city sd store is run down, dirty, and broken up. Time to some competition to come into town !!!!
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March 2024 by Renee Kahler
This gym started out really nice, but it is in total decline. Management seems to have no plan to make things better. Right now, half the leg machines are out of order. Some for weeks. The stretching machine pads have been ripped down to metal for over a year. The equipment is old and ripped. The place is dirty. Yet the prices are going up. I've been to many other Plante Fitness facilities on my travel. This is by far the worst location. They need a new regional manager!
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March 2024 by J
Lazy workers lately. Never see anyone cleaning. Always on there phones. Never filling up the paper towels. Machines have been out of order for weeks. I have never seen a manager.
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January 2024 by Heidi Nangle
I love it there, it is clean and upbeat. The rate starts at $10.00 a month with a nominal 1 time fee. They have amazing massage loungers with the $25.00 membership.
