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March 2024 by R T
I had to make three trips to two locations in two different cities in SD to complete my taxes. I have had my taxes done by the company for 9 years in a different state. They charged me three times the amount I have ever been charged. I called customer service and they connected me to the manager of the Rapid City. She was defensive, condescending and spoke over me the entire call. I did finally get the last two words at the end of the call Horrible experience and extremely costly. Never use the Spearfish or Rapid City locations.Why would I call again? You were extremely rude the first time. You don't listen to customers concerns and you obviously don't read the reviews. So unprofessional Karen.
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March 2024 by Meranda Walsted
Everyone is always so helpful and knowledgeable!
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March 2024 by Ashley Vachon
friendly staff
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March 2024 by Gina Manley
Kellsi rocks. Love her purple hair.
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March 2024 by kenzi rose
Kelsey was great and very helpful
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March 2024 by Steve Vedder
Great customer service, very helpful and friendly!
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April 2023 by Tony
Always used Turbo Tax for 20 years with no problems. Came up with owning more money than usual. Decided to try Jackson Hewitt to see what they would come up with. Told the Woman that I did it on TurboTax and wanted to see what their difference was, she said we don't give estimates I said I know. So she did my taxes and I came up to be $1500 more than what TurboTax said. I told her I do not want to file electronically that I want to send in a paper copy in if I decided to use there return and she said OK. Well today I picked up my tax return and when I got home I looked through the papers and I couldn't figure out what I would send it to the IRS so I called and she said they filed electronically! So if I didn't use the service I would pay $1500 less but now I have to see if we could amend the return that they electronically sent there today. I will never use this company again because what you tell them and what they do or two different things!
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April 2023 by Brody Hanson
Quick for the tax filing and was willing to explain taxes outside of what she had to.would gave liked a list of prices going into the filling.
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April 2023 by Donald Schroeder
My professional was polite and curious my taxes were done in a timely manner
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April 2023 by Barbara Krantz
Very pleased with Kelsie. Very pleasant and the experience was very thorough. She explained everything that she was doing.
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March 2023 by Jessica Thompson
I can't speak enough of how highly I recommend going to Jackson Hewitt to get to your taxes done. Not only do they take the time to answer any questions that you have as you're going through the process but they explain the process to you and make sure that you understand before moving on to the next. They always check if there's any other questions they always provide a number for you to call and it takes a lot off my mind knowing that my taxes were done correctly and I don't have to worry about it. The staff is always friendly and funny and they have an amazing sense of humor. I only do my taxes with Jackson Hewitt and I have only done my taxes with Jackson Hewitt. When I receive good customer service I remain loyal and that I feel is something that's very much lost these days.
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March 2023 by Michael Mckinney
Great people to work with. Showed up on 8utime and they were very helpful and answered all my questions.
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February 2023 by Lymanita Brave
Keep doing a Great job. Your customers sure do appreciate the kind and courteous customer service
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January 2023 by Billy Joe YellowEagle
??two thumb's up. when H&R block denied, jackson hewitt delivered.
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January 2023 by Calla Murillo
They were quick to get me an appointment, and was very friendly and I had an issue but they handled it for me by putting it in the notes to prevent it from happening
