-
April 2024 by K
Antiquated. Overland West consistently disappoints regardless of location. Beware of their random holds! You won’t find any small town hospitality here. Beware.
-
March 2024 by chun kin Ho
I am a Hong Kong Chinese, I will be arriving at rap airport on May 30th at 10:30am and leaving rap airport at 5:59pm,Do have Mount Rushmore National Memorial pick up and drop off service?
-
March 2024 by Kyle Buchhop
Rented a car and turned it in as I recieved it with 72 miles (as noted by me and my original receipt). Several months later I am notified my Purco Fleet that I damaged the car in the form of a door ding on the passenger side. And this damage will cost me a little over $1,800. When I recieve the documentation from Purco they noted the damage was realized at 75 miles (as evidenced by the pic they sent of the odometer) When I constested this difference in mileage they said it was my error. This Hertz branch is not corporate and has a pretty well documented history of claiming damage and working having Purco go after you. Be forewarned and take pics of the car before and after.
-
February 2024 by Claudia Galindo
If I can give this people a -100 I would. When I got to pick up the car I was asked to pay when I had already paid ahead. I cleared that out but I should have known this was a shady unprofessional place. After I returned the car . 2 weeks later I get a call saying there is a scratch in the car and I’m responsible. I should have taken pictures of the car when I dropped it off. The charge was 300 dollars. I explained to the lady I didn’t do it and why was I responsible for something done 2 weeks later.She said is your responsibility because you signed the agreement regardless and you didn’t take pictures. Long story short I paid for something I DID NOT do. If you are renting from Herts which I will never do again . Take pictures and make sure someone inspects the car when you leave or they will accuse you of any other damage done by their drivers. Im Never doing business with Hertz again and will make sure my friends and family won’t either
-
December 2023 by Mary Woodall
I'm just here to add my story of the "hail damage" scam! It's very real, and it could happen to anyone in Rapid City. We never encountered hail during the 3 days we had the vehicle in Rapid City.The precipitation reports from those days support us. There was none. They claim the damage was on the roof and hood, but in the pictures they provided, the "damage" was so minascule that we couldn't see even the slightest ding. If I had known about this scam, we would have insisted on a thorough inspection. My husband stayed with the car after we turned it in while I completed the paperwork, and the young man came in with my husband and said, "They are good to go! Everything looks great! " I didn't receive the first call from PurCo until about 15 days later. Do not rent from Hertz. We will never rent from them again.
-
December 2023 by Nicole Walker
Definitely ripped me off. Keep all your receipts. I placed $75 in the gas tank the night before I returned the vehicle. I left the vehicle at the airport with a full tank of gas and was later charged $35 for gas that I'd already put in. The tank was on full. Not cool. Will not be using this location in the future
-
October 2023 by Ramona Montgomery
Left something valuable in car when dropped off at night. Realized next morning I forgot it. Called 1st thing next morning and reported when I got their they had retrieved and had it ready for me to pick up. So thankful.
-
August 2023 by Susan Naso
Major difficulty trading in a car after one day of renting (and no refund for remaining days not used) to a car that can be driven cross country and three separate hold charges put on my account for my trouble. The car wasn't safe to drive over 2,000+ miles and was NEVER cleaned before I got it. The acting manager said there wasn't any damage on the car, which there were many. Major noises coming from underneath the car. Then accusing me of not returning the car when I got to my final destination. Unacceptable! Unprofessional behavior!
-
August 2023 by Kelly Price
If I could give this place negative 10 stars I would! Avoid avoid avoid! Horrible customer service! Car broke down on vacation had to be towed. Called was advised would be rented to, and I had to Uber there. Paid for an Uber to get to the airport and they would not rent because I only had my debit card on me. Called my husband who would pay with credit card as I was stuck here with my child and no card and they said they could not manually key. Had no manager apparently nor corporate office there, so no accountability and can run their business however they want without consequence to positions they put people in. Michael needs phone training on relaying policies on payment ESPECIALLY to someone who has relayed they are stuck due to breakdown! You suck Hertz Rapid City and you cost me 3 hours stranded at the airport and $65 worth of Uber and taxi fees for absolutely nothing! BRAVO
-
June 2023 by Jennifer Tellefsen
Everyone was super helpful and kind and the car was exactly what we reserved and needed. It was really easy and efficient to pick up the car and to return it too.
-
June 2023 by Frank Wiggins
Be VERY careful about their "hail damage" scam. No problems with the actual car rental. Easy pickup. Nice car.Before i returned the car, I looked online and saw the numerous complaints about bogus hail damage charges. I decided to take pictures and demand an inspection, just on case.Sure enough, when I brought the car back, the agent asked "Did you have any damage from the hail last night?"There was no hail.I told him no and asked him to come inspect the car. We went out and looked. No damage. He said, "You must have gotten lucky".It wasn't luck. There wasn't any hail. I took pictures to prove it.Be VERY careful if you rent from these people. The hail damage scam is real.
-
June 2023 by Ty Darby
I booked online with Orbitz a few months back. My total was $296. I reserved the “economy special” so I was ready to get some little weird car. We got to the airport and Hertz was right down stairs! There was nobody else in line so the whole check in process took maybe 5 minutes tops. The guy got us a 2023 Ford Expedition. Absolutely insanely nice car by the way. Loved it. (And I’m a Chevy guy) Only reason I’m giving it 4 instead of 5 is because I only used half a tank of gas ($40 worth out of the $80+ I pre paid for) SIXT refunds you for the gas you don’t use so cmon Hertz! Other than that, the random fees that pop up afterwards are annoying and totaled like $10-$15 but otherwise great experience
-
June 2023 by Maya Spaur
This rental location gets 0/5 stars. DO NOT REND YOUR CAR THROUGH HERTZ RAPID CITY. A third party company that I had no agreements with or prior knowledge of ("PurCo") sent letters after my trip charging with me with fraudulent claims of damage. We did not damage the car, and Hertz did not charge us for it. These suspicious letters were coming from PurCo. Hertz refused to intervene. This is a terrible scam and this company is fraudulent, avoid at all costs.
-
April 2023 by Ken Buscarino
THEY ARE GETTING AWAY WITH FRAUD AT THIS LOCATION AND MAYBE OTHER PLACES AROUND THE U.S. I would have liked to have given Hertz a zero star but had to put one in too make this review fly. I rented a Hertz rental car at the Rapid City Airport in May of 2022. When we picked up the car we were only given the keys, no one came out to check the car with us. My wife and I toured the Mt Rushmore area and other areas in this part of South Dakota. I had the rental car for three days. The weather was on the good side for us, there was some rain on the last night of our visit. We stayed in a local hotel and parked the rental car in the only open parking lot that was available. We finished our visit and returned to the airport, we turned the rental car back into Hertz. The same procedure for the car return, no one came out to check the car. We returned the keys, boarded our plane and returned home. A short time later I received a call from PurCo Fleet Services that there was HAIL DAMAGE to the hood of the rental car. The car was repaired and I was to pay them close to $3,000 dollars due to the damage and the car being out of service. I really thought that this was some kind of scam/joke. Well, I was correct on the scam. There was no hail storm during our visit. Long story short during the course of nearly one year I battled this FRAUD with PURCO and my insurance company. I got no where. So, my insurance company rolled over and paid them nearly $2,000 dollars and of course I was on the hook for around $500. After all this I did check Google reviews for rentals at this particular office. I did see some one star reviews that mirrored my outrage regarding fraudulently claims by Hertz. The other reviews included hail damage, windshield damage and other damages. So, from now on will check reviews at particular car rental locations prior to rental. Also, video the car prior to driving with date stamp and also on return. BTW, I WILL NEVER RENT FROM HERTZ AGAIN. ATTENTION HERTZ CORP EXECUTIVES, YOU ARE GETTING AWAY WITH FRAUD FOR NOW BUT SOONER OF LATER YOU AND THE COMPANY WILL GO DOWN!
-
March 2023 by Anon
It's NOT ok to insist people use credit cards. A credit card is not something everyone needs or should have. It's unethical not too let people rent without it. Put a large hold on debit, charge entirely upfront. DO NOT strand people at the airport, it's a****lery There should be a class action on this discriminatory practice.
