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October 2023 by troy howard
Trevor was incredibly helpful. We bought a new house and he was great in helping us with office furniture. Will definitely be coming back. Thank you Trevor and Jacque!
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September 2023 by Paula Foster
We purchased a loveseat about a year ago and we had the unfortunate luck that a motor went out and a piece of the moveable footrest weld broke. As we were at our one year warranty period, we expected to purchase replacement parts. We went in to ask for an estimate in these certain pieces we needed to get our chair operational again. When they looked into the parts, they informed us that they will just replace the parts. I hadn’t expected this by any means but they went above our expectations. We really appreciate how they were willing to help us!
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August 2023 by Sharon Wilkie
Kevin was great to work with. No pressure. Our sofa arrived on time. Mike helped us check it out before we took it home. Amon unpacked it then rewraped it and loaded it. All 3 were very nice, helpful and patient.
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May 2023 by Laurie Hanson
I bought a bed about 3 years ago. The dips on the edges of the bed are so bad it’s causing back pain. They have a warranty, but said because of a stain on the mattress (nothing to do with the dips and not in the same area), that it voids the warranty. Obviously no one can sweat on a mattress or that voids that warranty too. It’s a way for them to not stand by quality issues. Will not do business with them again. They don’t offer quality products or stand by their warranty.
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October 2022 by Thomas Schuller
If you want furniture from this business you better be very patient and plan for a long long long wait. Purchased a bed frame and dresser from this location on 10-9-2021and still have no product. I get excuses all the time and the date keeps getting pushed out. They offered free delivery and that seems a small price to pay since they have had my money for all this time. If this does not come in the next (Promised) month I will be getting a refund. I should have done the 3 month wait for the hand made Amish furniture as at leash I would have it by now!
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October 2022 by Melissa Perez
The sales person was wonderful here, & hitting the Memorial Day sale was an awesome deal ❤. He had my husband & me walk around the whole store, told us to sit in all the sofas, so we could find what was comfortable to us in the type of sofa I was looking for. He also explained what all could be done with the sectional sofas, even eliminating any section I didn't want/need, and put together in whatever design that will fit in the space I plan to put the sofa. It's scheduled for delivery next month, but that's totally ok, cause I have to figure out what to do to get rid of my current sofa. He was also very good at explaining the financing.
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October 2021 by Kevin Stanfield
Apparently... customer service ends at this place when you sign on the dotted line. 2 weeks for a coffee table to get to the store? OK... it's South Dakota. But, another two weeks before they can deliver it? C'mon... really?All they had to do was drop it off... still in the box. I picked up myself... put it together myself. Thanks, Furniture Row. Won't be back anytime soon.
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October 2021 by Kimberly Clay
Nice furniture just hope you don’t want it right away. It took 2 months to get a chest of drawers from this place. I knew this was a ongoing issue, the employee told me “ 7 weeks that’s good, it usually takes longer” really???? No Thanks
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October 2021 by Judy Larson
We love shopping at Furniture Row in Rapid City! The store has a nice selection of quality furniture and accessories at affordable prices. Kevin, our salesperson, is professional, knowledgeable, and always goes the the extra mile to make our shopping a pleasant experience.
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October 2020 by JLaRae Curley
Checking furniture price quotes
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October 2020 by Chris Critez
Great service.
