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November 2023 by Dustin Vining
They are leaving my packages at the wrong address!! I try to get in touch with someone and can't get a real person on the phone!!
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September 2023 by Michael Bruce
Friendly staff. Quick like Joe Biden. Just a joke but they really are quick. No wonder I keep coming back here.
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August 2023 by Rob Z.
I receive overnight refrigerated packages with insulin every two weeks. In the last five months this station has not delivered several of my overnight shipments with a statement of mechanical breakdown only to find out they didn't have a driver for the route. No notification until late afternoon expecting me to drive all the way to Rapid City to pick it up I live approximately 25 miles from Rapid City. There was no notification that my packages would not be delivered this time on a Friday before Labor Day. I am told that it would be delivered on Tuesday, September 5 which would make that vial of insulin unusable. They refused to put it in an Uber or a cab or have someone drive it to me having explained that this medication needed to reach me today as per the contract with the provider. The station manager is of no help. It's not my problem if they can't hire anyone. I was told it was a mechanical come to find out, they actually didn't have a driver for the route. I receive FedEx at my place of work in my town. The driver came today and I asked him about my package and he said it never was on the truck and he obviously did not have a mechanical breakdown.Maybe the problem is the management at the station and perhaps they should be replaced and perhaps maybe they could keep some drivers employed
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August 2023 by Donna Craven
A little out of the way but good service if you have to ship something.
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July 2023 by Mary Jo Beug
If I could leave 0 stars I would. We have asked many times for the driver to deliver to the house, NOT to leave packages at the gate (kept unlocked only closed a few months each summer to keep the free range cattle out of the property) at the end of the drive along the main road. Omaha Steaks were thawed, but even worse- He left medication which had to be refrigerated at the gate! It is only a matter of time before someone takes a package he’s left out there! We can’t even see where he’s leaving them from the house! UPS comes to the house, I sure wish we had a choice because we would never chose to use fedex now.
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July 2023 by Marc Zeller
Counter person lied about delivery time. Just be honest, Sealed bid worth lots of $$$$ showed up late and thrown out. Shame on you.
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May 2023 by Steve C.
I have a very steep drive so I bought and installed a drop box at the BOTTOM of my drive at the out house number so there is no mistaking who it was for. Every few months they get someone new and they drive up my drive spinning there tires cutting ruts in it which I have to pay to get fixed and I call tell them all over again not to come up my drive and leave it it the box marked with "Leave pkgs here' Well now Fedex is leaving pkgs a block away from my house at the community drop box used just for USPS. Also it is impossible to get a customer service rep that speaks english and thye refuse to passm me up to a supervisor.
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April 2023 by Nure Tanjim
The female worker with glasses was really friendly and helpful
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March 2023 by Ronald S.
Fed ex lost my packages again. Only reason this company is in business is because they brided polictians to get shipping contracts from companies. Sad that this is the only way this company can stay in business
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March 2023 by Phillip Brack
Your drivers literally drive these things like they own them.and can never get in trouble for them. I'm seriously thinking of becoming a police officer just to follow FedEx trucks and write ticket after ticket!!!!
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January 2023 by Jest3rr
Lines are always EXCRUCIATINGLY long and when I went there to get my passport, I was told I had to go back (after waiting an hour) and bring my father and mother. Complete waste of time, and I haven't gone back.
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January 2023 by ToastyAxolotl
Lines are always EXCRUCIATINGLY long and when I went there to get my passport, I was told I had to go back (after waiting an hour) and bring my father and mother. Complete waste of time, and I haven't gone back.
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January 2023 by Jon V
Fedex in my area is terrible. Never on time, delivery time is not consistent and driver has the personal of a rock.. last delivery was 3 days late. This is the norm not the exception. 3rd later arrival in a month.01/05/23- So another update on my review. Had a package expected Tuesday then Wednesday now Thursday still not here, now pending at 10 pm. These guys don't care whether they follow the schedule or get the job done on time. Honestly it's a disgrace. My recommendation is not use Fedex in the Rapid City sd area, If you want your package. No weather going on, roads are good. This is based on over 15 failures in the past 15 months.
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December 2022 by Nopey Noperson (Nopester)
So glad I paid twice as much for your 2 day service instead of regular postal service. SO GLAD that our package arrived one day early but instead of delivering it, you held it, knowing a winter storm was scheduled to hit us. I just love the fact that the little mail trucks and UPS have been able to deliver ALL THREE DAYS now, but you're closed due to "inclement weather". And super happy that I keep getting told I can't even pick up my package because "it's locked in a truck". Does no one have keys to this mysteriously ever locked vehicle?! Here's some pictures of the weather that's so bad it would endanger the drivers to be out in it. Really gotta watch out for that BLUE SKY patch there.NEVER USING FEDEX AGAIN. Have all my products switched to UPS.
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December 2022 by Just Nobody (Blu)
So glad I paid twice as much for your 2 day service instead of regular postal service. SO GLAD that our package arrived one day early but instead of delivering it, you held it, knowing a winter storm was scheduled to hit us. I just love the fact that the little mail trucks and UPS have been able to deliver ALL THREE DAYS now, but you're closed due to "inclement weather". And super happy that I keep getting told I can't even pick up my package because "it's locked in a truck". Does no one have keys to this mysteriously ever locked vehicle?! Here's some pictures of the weather that's so bad it would endanger the drivers to be out in it. Really gotta watch out for that BLUE SKY patch there.NEVER USING FEDEX AGAIN. Have all my products switched to UPS.
