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January 2024 by Josh Fann
Jon was fantastic. Needed a car while I was moving but mine was in the shop and he had a mini van that was perfect for the situation and he offered very competitive pricing compared to other rental companies in the area. They also give rides to the airport if you need one.
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December 2023 by Jessica Houston
We rented a Suburban from them in June. In typical northern hills fashion, we got hail damage and not a little. They were so easy to work with even though my insurance made it an absolute nightmare. It took months to work it out, and Jon was so patient and provided everything I needed. It’s one thing to have good service when everything is going right, but it’s a whole other level when things go wrong. We will rent from them again!
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November 2023 by Karen Rothrock
My personal vehicle broke down over 500 miles from home. Black Hills Car Rental helped me out of a difficult spot. They tried their best to find me an economical vehicle to get home even though there was a shortage of rentals due to tourist season. They were nice to work with when after a week my vehicle repair was still not complete and it was almost a week past the original contract until I could return the rental. They charged me the same fair price for the unplanned second week.They are also honest. They video the rental when you pick it up. I did not notice a dent in the bottom of the rocker panel when I picked up the car (and didnt note it in the video) and was afraid I’d be blamed for the damage. But they were honest and said the dent was in fact there before I took the car.I would recommend and use this Company again.
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November 2023 by Brett Leonardo
Excellent service and great pricing! Jon arranged for us to be picked up in the morning by Russell, who was polite, on time and suggested several stops for our Mount Rushmore trip. Thanks so much. I would highly recommend
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November 2023 by Mr.J
Very kind and professional staff. Cannot recommend enough over any of the big company names. Support the local business'.
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September 2023 by Kelsey Hawkins
Friendly, courteous, by far the best rates in town. Service was above and beyond expectations
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September 2023 by Cheryl Lukasiewicz
My friends and I were very pleased with the vehicle and exceptional service provided by Black Hills Car Rental!Pick-up by the staff at RAP was a breeze, as well as when they returned us after our 7 day vacation.Highly recommend renting a car here, for your sightseeing journeys in South Dakota!
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September 2023 by MARIA AVILA
My husband and I rode motorcycles from seattle to rapid city. We wanted to rent a car for one day to give it a break. Black hills rentals was not able to loan us a vehicle because we didn’t have car insurance only motorcycle insurance which doesn’t work for cars. But they were able to refer us to a different rental place that offers insurance and they also gave us ride to that location so we wouldn’t have to pay for another uber ride. Thank you!
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July 2023 by Wallace White
My first time using Black Hills Car Rentals. Their price was very competitive. They came to the airport and picked me up right out front. Made it very convenient. All of the staff were very friendly and polite. From when I called to make the reservation, to the gentleman that picked me up at the airport, to the staff at the business that completed the transaction. Everyone was great to work with. I'll definitely be using them again.
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July 2023 by Diane C
My mother and I rented a car from Black Hills Rentals, and it was a great experience! The prices were competitive, the car was in great shape and very clean, and the staff was very accommodating. They picked us up at the airport, and dropped us off when we were done. All of the staff we encountered were friendly. I would recommend them for renting a car to see the area!
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July 2023 by Bonnie McClelland
We had a very good experience using Black Hills Car Rentals for 2 minivans for a high school group. It is only a 10-15 minute drive from the airport, and reliable. All was as promised, and when we found ourselves in a time crunch at the end of the trip, they picked the minivans up from the airport, saving us time. We will use them again!
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November 2022 by John Cagle
Great place to rent a 4X4 truck at a decent price to go hunting. Extremely nice staff.
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September 2022 by Kathy R.
A mighty fine car rental company! They pick you up at the airport and deliver you there with all courtesy when complete! It was a 2015 vehicle that we received but it was very clean and well maintained in their fleet of cars. Amazing and friendly personnel that service you from beginning to completion! Kudos to the team!! Thanks Jon!
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August 2022 by Ronda H.
Jon could not have been any nicer. He was so helpful when my husband arranged for me to get a rental while on vacation. I was picked up at the airport, then taken to the office to complete the rest of the paperwork. If we come back, we will definitely use this rental agency again.
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August 2022 by Paul Johnston
My friend and I rented a car from Black Hills Car Rental in Rapid City SD from 07/18/22 through 07/25. What a great experience. Very professional. Picked us up at the airport, it took only minutes to complete paperwork at the office and we were on our way. I had spoken to Jon a couple of times and everything he told me was just what took place. I highly recommend this company. The price was much better than any other rental company I checked with as well. The car was clean, drove like a dream. When we returned it we were in and out within minutes. They provided transport back to the airport. Absolutely nothing negative to say. Alice Johnston
