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May 2024 by Ella Johnson
The employees here were incredibly friendly, helpful, and patient with getting my license plates attached. Thank you!
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May 2024 by unityjac
AutoZone on Mount Rushmore road in Rapid City is awesome! I've gone there with a multitude of challenges and they are always more than willing to be of assistance. Several months ago one of the employees help me change a light bulb in my turn signal on my Jeep and went above and beyond the call of duty when he discovered I didn't need it. I also went there this morning because I couldn't get the cap off on my Jeep to add oil... The manager came out immediately, got the cap off and wouldn't take any tip for the service! These employees never fail to be of assistance, highly recommended!
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May 2024 by Chaela Brave Thunder
A young man helped me get the corrosion off my battery to get it tested and took the time to be through with his cleaning of the car battery. The same day I had gone to another auto zone off of lacrosse where a woman refused to help me until I cleared the corrosion. So grateful I came here. Such great service and was so very helpful. Highly recommend!!
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April 2024 by Nicole Cournoyer
Alex, the store manager, was so helpful with my old truck. I didn't have to buy a part, he was able to fix my wipers with the old part. Highly recommend bringing your concerns to him.
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March 2024 by Lorraine Fuss
The customer service here is excellent; I will return for all my car needs. The store manager, Alex, went above and beyond to help me! He changed out my battery in under 10 minutes and was so friendly.
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March 2024 by Chris Lacuran
Good morning, first and foremost I’d like to apologize for the low rating response of 3 stars as I did not intentionally mean to do so. I had a small seizure at the time I was doing my review and could not do anything about it until afterwords, so please except my apologies.As for my review of Autozone, I have had nothing short of great service and customer support from Mike and the team at Autozone on Mt. Rushmore Rd. Rapid City,SD!!The team there were and are very customer oriented, friendly and knowledgeable and go above and beyond what they are trained to do to ensure that every customer is 100 % + satisfied in anyway they can.Over the last year, They have become the ONLY auto store I will go to. If they are not open or have what I need, I will wait until they are open or have what I need.Thank you Gentlemen for such great service!
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March 2024 by Aden B
Went to get my alternator exchanged on warranty, and was given a fake test result by an extremely rude employee. Went to o'reillys immediately after and their test came up as dead 3 times in a row. I was finally able to get help at the other location
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March 2024 by Jack Antolic
I had great sevice here.
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January 2024 by Miles Mitchell
I came in to get a simple diagnostic and the entire staff was very kind and helpful. Dylan was especially well-educated. Thanks!
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January 2024 by Jim Hermeling
They ordered the part I needed and it arrived in a timely manner.
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December 2023 by Ryan Cameron
Autozone on Mt.Rushmore rd has subpar staffing. I went in to acquire a tool that was on the AutoZone website as in stock. When I got in the store, the manager said he knew what I was talking about, and it was a discontinued tool. He quickly looked through a single box of items and said it was in another box, trying to tell me they only had a rental tool. He asked me what the tool number was , and I had to ask why he himself doesn't look it up on their computers. He finally looked it up to see it was, in fact, a tool that was not discontinued and said they stocked. He said they didn't have any in stock as it was a part of a new plan-o-gram.Rather than immediately going to the computer him or the employee were next to and looking it up, they both tried to rely on me to provide all information to them when they couldnhave easily looked up a part descriptionrather than turning a one to two min conversationinyo a 5 min plus arguement over what i was looking for with lack of wanting to help. The customer service and communication with this store, in particular, is the worst in Rapid City of all parts store.
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December 2023 by Toby Cernick
Alex and staff are very helpful and friendly.
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December 2023 by Austin Kraft
Great staff! Dylan helped me diagnose some things that I was concerned about and pointed me in the right direction. For sure coming back for more parts and advice
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December 2023 by rolf norlin
wonderful experience in that they gave good advice on how to deal with my problem.
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November 2023 by Tarah Trueblood
Always friendly and helpful ?
