-
February 2024 by Brad R. Banks
The lady in the store was rude & didn't know anything about the product they sell & was unwilling to do anything. If I could give 0 stars I would. I will be sending this junk back they sold to me, Horrible customer service! AT&T SUCKS!!!!
-
February 2024 by Amy Bing
Best service I've had in a cell store. Everything was taken care of quickly and efficiently. Tanner was kind and considerate of my time. Excellent customer service.
-
February 2024 by James Lawler
Store Representative Sam was an absolutely wonderful help. He did an amazing job assisting my wife and myself with phone selection and setup. He displayed great knowledge about the phones and what process he was going through with each one during the setup and data transfer process. A very kind person. If you go to this ATT store ask for Sam, he is the guy!
-
December 2023 by Elizabeth Gallegos
We all agree to how much to pay every month but they want to charge me more bills and trying to charge twice a month.
-
December 2023 by KimimilaJ69
Not friendly nor welcoming. Ignored native customers and waited on others who came in after us.
-
December 2023 by Greg Lingruen
I had an excellent experience getting a new phone and switching service. The employee that helped was efficient and friendly.
-
October 2023 by Audra West
Anthony is the absolute best! He helped us right away and took great care of us. We had quite a few things we needed help with and he did it all with a smile!
-
October 2023 by Ashley Hubbard
Sam is a great sales rep. We came in for phone upgrades (2 phones on our acct.) and had a lot of questions regarding the other two phones on our acct. Sam was patient as we tried to figure out if we could get trade in values for our phones, and he had no concern that we changed our minds SEVERAL times about which phone to get in the end (this required several trips around the store and to the back of the store). Sam is VERY knowledgeable about the different phones, plans, wait times for phones to be shipped, troubleshooting, and making claims on insurance. He is also very honest. I did not feel like I was getting scammed. This was the most pleasant phone shopping experience I have ever had.
-
September 2023 by D M
Anthony the at&t representative in Rapid City was incredible! He made (what I thought was going to be a stressful transition) he made this experience fun and easy. His knowledge, know how and personality ensured my loyalty to at&t. Thanks for everything!
-
September 2023 by Dawn M
Anthony the at&t representative in Rapid City was incredible! He made (what I thought was going to be a stressful transition) he made this experience fun and easy. His knowledge, know how and personality ensured my loyalty to at&t. Thanks for everything!
-
August 2023 by Julie Verry
BIG SHOUT OUT TO Jasmine and the Rapid City AT&T team. We are in town for the Rally and stopped by this AT&T Store to determine if a cell phone we have is compatible with AT&T service. Jasmine, the Store Manager, greeted us to log us in for waiting in line. She inquired as to what our need was and instead of putting us in the queue, she immediately did research on compatibility options as to not waste our time. The store had a full slate of customers on a rainy Saturday morning. Turns out our phone is not compatible. Net/Net - Jasmine's leadership, quick problem solving focus, customer service excellence and friendly and engaging style was much APPRECIATED in this day and age of mediocrity in retail experiences. Thank you Jasmine! ? You rock!
-
August 2023 by Gemma Hall
I have literally had a nightmare the last 2 days with a faulty apple product then two factor authentication. Within 15 minutes this morning Austin had everything figured out and fixed my problem. He was exceptionally courteous, knowledgeable, friendly & efficient - I literally could not have asked for a better experience with AT&T. I have been a long time customer with AT&T (15 years) and this is exactly why I keep coming back. Austin - THANK YOU!!!!!
-
August 2023 by Stormdance Imago
Sam helped us. It could have been a frustrating process to do our upgrades but I was so impressed with how professional and knowledgeable Sam was when he helped us. He was patient and really knew his stuff. Give this man a raise!!
-
August 2023 by Dan Heyduk
The service was outstanding. If it had been any better I would have had to adopt those two boys and taken them home! ?
-
July 2023 by Misty Meyer
Tony did a great job explaining everything and getting us lined out on our switch to AT&T from Verizon. Thank you Jasmine for you help with refining the end of our transaction!!
