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January 2024 by Evelyn “Eve” Procaccini.
My car...perfect!
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November 2023 by 82 450A
Al's was recommended to me by a friend. They earned my loyalty when the local drive thru oil change franchise put the wrong oil filter on my truck and damaged the engine. Al's had to R&R the front of the engine a few times to get to resolved - it was challenging and they did it right. We will always be bringing our vehicles to them for repairs. Always friendly, honest and fair,
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November 2023 by Thunder3434
I recently had the pleasure of visiting Al's D&I and I must say, their team is absolutely fantastic! They consistently provide top-notch help and have even helped me save a considerable amount of money. What I particularly appreciate is their inclusive approach; they treat everyone equally and explain things in detail, ensuring you understand without ever feeling out of your depth. If you're looking for reliable, friendly, and professional automotive services, I wholeheartedly recommend Al's D&I for all your car care needs. Trust me, you won't be disappointed!
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November 2023 by Annie Bachand
Al's D & I Auto Repair is our go to everything place for all of our vehicles! The guys are friendly , accommodating, and responsive. They have managed all of our vehicles for the last 10 years! We are so appreciative for them taking good care of us and everyone we have recommended to them. We highly recommend Al's !Services: Auto windshield repair
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November 2023 by Kyle Scranton
Great customer service and work from start to finish. They are honest and open about what's wrong with your vehicle and they do really good work. Would reccomend to anyone with an import in Rapid City to service their vehicle with Al's D n I!
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November 2023 by Jeremy Jacobs
I have been in the car business here in Rapid City for over 20 years and I have the utmost confidence in Al's D & I. Whenever we have a problem with a vehicle that seems unfixable, we take it in and they always figure it out. The most skilled technicians in the business. I couldn't recommend a shop higher.
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November 2023 by Shelley Stortz
Amazing place to go! Very honest and up front regarding repairs, did an amazing job on the repairs themselves. Definitely highly recommended I have never been go impressed with a mechanic!
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September 2023 by Sandra Lynn Hocking
Very pleased with the service repair on our 99 Mitsubishi Eclipse GSX that we took in because the window switch failed. They got the car in and out the same day. The service people were easy to communicate with regarding what the problem was and in getting the window back up until we can find a part for it. I definitely recommend them.
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September 2023 by me i
Al's D & I is fantastic they were booked 2 weeks out and somehow managed to not only diagnose and fix a wiring issue but do it on the same day it was towed in. I will be bringing my business back whenever I need work done!! The customer service the updates and the knowable technicians make this shop my go to from now on. I highly recommend them.Services: Electrical repair
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September 2023 by Julie Smith
Great communication and quick service at a very fair price! John and others were very friendly and reliable. They said the part would be delivered in the morning and called me at 9:40 am to tell me my car was ready. Will hands down return here when needed!
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July 2023 by ronna finley
I am driving my 5th BMW, so I definitely understand costly repairs. I took my latest one here after going to another place that I didn’t feel right about. They noticed the issue I was having right away. They suggested what I needed done and a few additional things. They told me what was urgent. They did everything most cost effectively as possible. They went above and beyond and fixed two other items and only charged me for the parts. Best thing, the communication was great. They did not MANSPLAIN the issues to me and were very kind. My car drives amazing now. I’m so happy. Highly recommend!Services: Transmission
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May 2023 by L
These guys are great! Not only did they fix my problem but they went above and beyond with service. Not only that, they could have easily charged me way more than they did but chose to try a lower-priced solution first and it worked. They are more interested in making long term customers!
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May 2023 by John B.
Ok, so I paid Al's to diagnose my BMW issue. The told me specifically what was needed, so I was charged $130 and decided to schedule a second appointment. When they finally got the part, they put it in and it didn't work for various reasons. They removed the part and put in my old, not working, part--Then they decided to bill me for the labor even though they did not fix it according to their own diagnosis. I told them that I've never been charged by a shop for something the SHOP said was needed. I never signed anything stating I would pay no matter what the result. If I had told them to replace a part and if it didn't work, then that's on me. But when a customer pays for a shop's diagnosis and it doesn't work, well, that should be on THEM. So, I regrettably must state that I was very disappointed with the outcome. They did seemed concerned and wanted to fix the issue but without any guarantees. Bottom line, I'm out $$ for auto work that was in the same condition after as it was before.
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May 2023 by Glenn Thompson
My wife and I were a thousand miles away from home on vacation, when the water pump on my VW Passat started going out. We called what seemed like every shop in Rapid City, including the VW dealership, but none of them were even willing to look at it to diagnose the problem. We finally gave John at Al’s a call, and even though they were booked solid, they got us in the next day to give us an estimate. They quickly diagnosed the problem, and had us back on the road as quickly as time allowed, given the availability of parts. When it was all said and done, the total cost was at least $150 less than what we were originally quoted. John and the whole team were absolutely spectacular, and gave us great piece of mind during what was a very stressful time. I can not thank them enough. If you live in the Rapid City/Black Hills area and need work done, please give them a call!Service: Engine repair
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April 2023 by Blake Greenfield
Great experience! I wouldn't hesitate to take our Audi to them again, if needed. Explained the problem, the costs, and were spot on. Helped to avoid additional costs, which is commendable. Very kind, helpful, and efficient. Welcoming office staff. Gave a good feeling for us.Services: General repairs & maintenance
