-
September 2023 by Anthony T.
The only USPS that I go to as of recently. The front desk Nam was very friendly and accommodating!
-
September 2023 by Nhi Y.
I come in to ship off a package. The guy at the front helped me out. He even went out of his way to help me finish up then package and show me how to save money next time .
-
September 2023 by Luu T.
The stuff youngasian guy with glasses he was incredibly helpful with my passport application, assisting me with necessary corrections and patiently ensuring everything was accurate. I'm truly grateful and will certainly return for future assistance!
-
August 2023 by Rosemary M.
Marilyn was so nice and kind helping me with my passport application she help me with some corrections she patiently make sure I got everything right thank you!! definitely coming back!!
-
July 2023 by Crystal L.
The staff named "Nam" was so rude! I went in to renew my passport and asked him questions regarding the paperwork that I needed to submit. He gave me a look and said, "why the hell you need this?" "Why the hell you need that?" I am not sure if I was receiving help from him or getting scolded by him...
-
May 2023 by M A.
Kay was so sweet and nice while helping me complete myPassport application. She also was very precise and helped me with corrections and made sure everything was perfect. The camera they had there was broken, so before you go just get your passport picture taken at Walgreens down the street. Thank you Kay, you have amazing customer service!
-
May 2023 by Victor C.
Don't come here to do your passport. The clerk showed up 40 minutes late to our appointment. Then she took 4 applicants before us because she showed up late. We waited almost 2 hours to do our passports. Best part was she didn't even apologize for being late. Stupid lady needs to be fired.
-
May 2023 by pet 4.
Terrible service and a guy with glasses was impatient and gave an attitude, when I took my package and said it was going to be sent to China, his attitude was very bad, and didn't tell me how to fill it out correctly, I tried 3 times, and finally I chose to give up. I even suspected he was racist towards me.
-
April 2023 by Ann C.
The postman delivered my package (there's glass jar in it) by throwing it to my porch without care. I've already complained to him once, but it seems like he doesn't care at all. It is indeed an unacceptable manner of customer service.
-
September 2022 by Anna L.
If I could give this place a 0 stars I would. It literally is so easy to be kind but the person in the passport office was the most rude person I have ever encountered in my life. Avoid this place at all costs. If you don't you might be berated and yelled at in the middle of the post office.
-
June 2022 by KNguyen T.
The customer service supervisor does not know what is going on! 2 months ago as soon as I walked in to pick up my mails since our mailbox been destroyed by homeless! He told me that this mailbox been not fixed for 2 yrs! I told him that I just moved in only 1 year & our mailbox just been destroyed by homeless last week! Then he asked my manager to call him! Today I went in and he said that he sent all our mails back to senders because our manager and HOA never call him! It turned out that manager called him 2 months gai but he never his call! HOA called him 2 days ago to notify him that the new mailbox was delayed by post office until August! But today, in front of public he told me that our manager and HOA never contact him! He lies in front of public ! How this is superior of customer service? I just wish if we can change our post office to another one like Rosemead?
-
June 2022 by Nadine C.
Mailing purchases home from Los Angeles, California... I guess I bought too many gifts for my friends and family. Coming to the conclusion that I need more space in my suitcase, I went to a nearby Post Office and got a Large Flat Rate box. I stuffed as much as I could and went to a different Post Office. The Temple City Post Office didn't have any Large Flat Rate boxes, so, I'm glad that I got a box elsewhere. I had found free street parking because the parking lot was quite full already. There were a couple of customers at the windows, so, I waited for my turn. The nice female worker reminded me that I needed to write a return address on the box. Ok. I asked her how much my box weighed... Almost fifteen pounds... Yikes! Oh, well, that's $21.50 well spent! I'm so glad that I followed the advice of Peter and Iris. Thanks for the great travel tips - like bringing tape and a sharpie pen on vacation!!!
-
November 2021 by Don F.
Do not give this post office your business. We recently went in and purchased a money order only for it not to be printed out. The money was taken out of our account. But we received no money order. The manager refuse to give our money back. Told us we had to go to our bank. Bank told us we had to go back to the post office. Post office told us we had to go back to the bank. No help whatsoever. And then they gave us attitude. They also mention that it was a second time it happened that day. When a machine starts miss printing out money orders you need to stop and make sure I won't do it again. This is for an important bill, we are lucky to have the money but imagine someone who didn't? This could be a dealbreaker. Again do not use this post office everyone there' is as useless as a hulk with tits!
-
April 2021 by Ann L.
I went to ship out a international package. The staffs was friendly but you can tell that they have been working a long time, and with numerous amount of customers still in line as they were closing up. As we waited, I noticed that there was a customer she was having issues with her credit card payment. She became frustrated and started to make a scene at the post office. Yelling at the lady's behind the window counter and complained that they have a crap system. I didn't want to budge in. But I do felt bad she couldn't complete her shipment because her credit card just won't go through or she doesn't have another payment method as in cash. But the customer couldn't keep her cool. And took her package and angrily left. Then post office lady did recommended her to go to the other window, but this customer insists that they should open up another window instead, just for her. The other window with a staff she was willing to help, but she was still helping another customer at the time. But instead the customer made a huge scene and stormed out. I understand the difficulty as a service personnel. It's thought to deal in these matters. But these staff at our local post office mainly kept their cool and did there best. As for I, I am not that pro At USPS services but this post office on Oak Ave they work hard. I would give them a Pat on the back if I could. But just bare with them if your ever here. Be kind and be understanding, sometimes it will just make your day better. Bring both cash and card incase if you ran into a credit card machine trouble.
-
January 2021 by Kendrick T.
Due to covid, the post office opens the back area for people to drop off the packages. DO NOT drop package there if there are any valuable inside. People can in and out easy. This is an easy target for bad guys to steal packages I left a package on Monday and now Thursday, it is still not showing in system. I asked for receipt at the time i dropped off, it was the post office guy said there is no receipt due to covid. I went to post office today and they said nothing they can do. Now they told me if you have any valuable in package please line up at front and get the receipt. But there is no sign warning people at the back at all!!! It was post office that told just to drop it off there!!!!
