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April 2023 by Brad “SneakyBeaverCat” Lewis
God forbid you work passed 5pm Monday- Friday and you need any sort of assistance. Prices are way higher than average. Speeds are no where near what you pay for. And after 3 months I have yet to receive a single statement. And you need statements to make an online account to pay your bill incase you have an actual job that makes you work passed 5... like every job on the planet... you're honestly better off just getting a Hotspot from your mobile provider at this point.UPDATE. This trash company has a complete monopoly of the area and will find any which way to screw you. I lost my job and wasn't able to make a payment RIGHT on time. No payment plans. No calls, no mail. They CLAIM. to call and send mail. I have my phone 24/7, and check mail daily. Nothing except lies. Speeds are inaccurate. Aren't allowed to use your own modem (they say you can but they literally don't work with their network). At this point I'm just going to the BBB unless one of your higher ups reach out to me to come to some form of solution. Like, in the next day or two. This is ridiculous.
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February 2023 by kimberly cooper
Always polite
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May 2022 by Genevieve Bier
I have really no problems with my internet or cable. My service was installed almost a year ago when I built a new home in Hartford. Main reason I am posting is to brag about the Golden west ads. They are so neat and I can watch them every time. The guy that does the narration is so perfect for the job. He has the voice that wants to make you hear what he has to say. Keep up the good work. My favorite ads.
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June 2021 by Catherine Shambelski
High prices, excellent service.
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June 2021 by Mike Jesse
Poor customer service.
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June 2021 by Jennifer Woodruff
Kinda spendy
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June 2020 by Daniel Mullin
Good customer service.
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June 2020 by Alex Peters
Expensive and slow
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June 2020 by Lofticries Holmes
They said I had to have a landline phone in order to have the internet with them. The landline I'm being forced to pay for costs extra. What a scam. And they have a monopoly on service in my town. Imagine that. They also installed my router in my basement on the opposite side of my house from my family room. And guess what? My Wi-Fi is absolute garbage. I had to buy myself a Wi-Fi booster. That was goldenwest's recommendation...
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June 2020 by Andrew Holtan
LANDLINE PHONE IS NO LONGER REQUIRED!!! THE LOCAL STAFF AND INSTALLERS MIGHT BE THE NICEST PEOPLE YOU WILL EVER DEAL WITH AMONG INTERNET PROVIDERS. VERY PROFESSIONAL AND REALLY GO THE EXTRA MILE TO HELP YOU OUT.
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June 2019 by David Bawdon
Forced to get land line phone, pay triple for same speed from other providers, and less than ideal actual internet service. Will find out if goldenwest is the only outfit in Hartford before I ever think of moving there again. If so, would be a tough sell to move there again.
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June 2019 by MR
Extremely expensive for less than great service. Likes to charge fees. Would not recommend.
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June 2017 by Tom Heyl
These guys were pretty notorious about having lots of maintenance and troubles keeping the connection stable for a long time a couple years back.Lately however Golden West has really stepped up and I don't think I'd even consider switching from this company to another one that offered slightly higher speeds.Their customer support is amazing, and has always helped when I had issues in the past, but I haven't even needed to call customer support for a very long time. I have friends using midco in sioux falls that used to make fun of Golden West, but it's pretty comical now being able to do the same to them given I literally never have issues with Golden West at all anymore, and haven't for well over a year.On top of that with fiber coming in soon it looks to be even more promising in the future.
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June 2017 by Joe Wang
Forcing people to have a landline is absolutely ridiculous, so what if its a law of some sort, change it. If not, force midco to have its customers have landline phones too!!!!
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June 2017 by Chad A. Meirose
While I have my issues with Golden West, The Hartford office is a godsend if you need something just go talk to the ladies there and they will take car of you!!
