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February 2024 by ryan borns
Not sure why this company has hardly any reviews, they are awesome! The customer service is top notch, and parts are at a reasonable price. I always check here 1st, and if they dont have a part, they will look at different areas and try and help as well. Definately worth the drive!
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June 2021 by Neal A.
Last year " Covid " while being quarantined at our homes due to the pandemic I decided to clean up and redo my 2004 f150 Trucks entire interior flooring with a OEM carpet kit from Ford. No Nordstrom's Automotive didn't send me the carpet kit but I did order a difficult to find drivers side seatbelt. No one and I mean NO One in California could find this particular part. In steps Nordstrom's. If you can't find a auto part give them a call. They'll have it or know where to find it.
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January 2020 by Oldwest A.
The only reason I gave them one star is because I could not give them a zero or even a negative 5 star review. Extremely condescending, rude, arrogant, and poor customer service. He accused us over the phone of trying to repossess a car that is someone else's when we have the title, registration, and multiple forms of proof of ID, including a valid driver's license. I will never do business with them again in any capacity. He treated us like common criminals and I am hugely offended. Having someone like this answer the phones is simply unacceptable. Update and response to the owner's response: I was not provoked what-so-ever by him not wanting to buy the car, but, rather, it had everything to do with how condescendingly he spoke to me. If someone does not even know how to relate to others, they ought not to be in a position in which they deal with the public. There is a big difference between being genuine and making your language a certain soft intonation. I know good customer service when I hear and see it and this isn't it no matter how it is cut. I find your response dishonest due the fact that there was never anything mentioned about "end-of-life" anything. This is not an "end-of-life" situation nor was anything ever spoken about with regards to that. Too, he was told that the vehicle is on a public street, not on someone else's private property. If you really had listened to the call, then you would know that. I find your response dishonest and just a way to make yourself look good vs making a genuine apology.
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October 2018 by Madina N.
Called and requested info on a van, I believe the guy who picked up the phone was either Dave or Dan. Lazy person . Didn't even want to go and check on a car . Didn't know anything about the car ..... made it sound like he didn't even want to talk on the phone.
